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My "regular" RA partner(help recipient) switched ISP and we no longer
able to establish connection for Remote Assistance. Symptom is that I accept a request for RA and my partner sees IM that indicates I accepted the request but does not see any further prompt to respond to complete the connection process. I do not have proof that the culprit is the new ISP but wonder if it could be. Suppose it is, then what of the ISP could be the probable cause(s) of the problem? Could anyone shed light on this matter? |
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Hi
It can happen from switching ISP. In such case it is Not necessarily the ISP fault but due to changes in configuration that need to be done on the local system when switch ISP. However there is No way to help you unless you describe in technical terms how the RA is configured on both sides. Jack (MVP-Networking). "churin" wrote in message ... My "regular" RA partner(help recipient) switched ISP and we no longer able to establish connection for Remote Assistance. Symptom is that I accept a request for RA and my partner sees IM that indicates I accepted the request but does not see any further prompt to respond to complete the connection process. I do not have proof that the culprit is the new ISP but wonder if it could be. Suppose it is, then what of the ISP could be the probable cause(s) of the problem? Could anyone shed light on this matter? |
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Hi, Jack;
Thank you for your response. I am not sure what "how the RA is configured..." means. My partner is running WLM, Version 2008(Build 8.5.1302.1018) on XP Pro and I am using WLM Version 8.1(Build 8.1.0178.00) on Vista Ultimate. My partner send me "Ask for Remote Assistance" from WLM and I "Accept" it through IM session, which is how we begin connection process. Please post if further info is needed. Jack (MVP-Networking). wrote: Hi It can happen from switching ISP. In such case it is Not necessarily the ISP fault but due to changes in configuration that need to be done on the local system when switch ISP. However there is No way to help you unless you describe in technical terms how the RA is configured on both sides. Jack (MVP-Networking). "churin" wrote in message ... My "regular" RA partner(help recipient) switched ISP and we no longer able to establish connection for Remote Assistance. Symptom is that I accept a request for RA and my partner sees IM that indicates I accepted the request but does not see any further prompt to respond to complete the connection process. I do not have proof that the culprit is the new ISP but wonder if it could be. Suppose it is, then what of the ISP could be the probable cause(s) of the problem? Could anyone shed light on this matter? |