Hi. My dad and brother have separate accounts on this computer. Recently, the
both have logged on and gotten a black screen. Nothing worked, and on Task
Manager, It showed that no tasks were running, including explorer.exe. Can
anybody help?

We were just thinking of reformatting, but Vista was pre-installed and we
don't have a backup disk, only a HD partition with Vista files. I was
wondering if there was a way to format the HD without deleting that
information. Thanks in advance.c

Hi,

Have you tried accessing Safe Mode by hitting F8 at boot and selecting it
from the menu? If so, try your accounts or the default administrator account
in this mode. If it works, we may be able to repair your logon in normal
mode.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Cheese" wrote in message
news
Hi. My dad and brother have separate accounts on this computer. Recently,
the
both have logged on and gotten a black screen. Nothing worked, and on Task
Manager, It showed that no tasks were running, including explorer.exe. Can
anybody help?

We were just thinking of reformatting, but Vista was pre-installed and we
don't have a backup disk, only a HD partition with Vista files. I was
wondering if there was a way to format the HD without deleting that
information. Thanks in advance.c

I went into Safemode, logged on, and everything worked like normal. I tried
going back on regular mode, and had the same problem again.

"Rick Rogers" wrote:

Hi,

Have you tried accessing Safe Mode by hitting F8 at boot and selecting it
from the menu? If so, try your accounts or the default administrator account
in this mode. If it works, we may be able to repair your logon in normal
mode.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

Ok, believe it or not that's actually a good sign. Log into Safe mode, then
run msconfig from the start/search line. Go into selective startup mode,
then move to the startup tab and disable (uncheck) anything recently added
or unfamiliar. Click apply/ok and restart normally, see if you can log in
now.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Cheese" wrote in message
news
I went into Safemode, logged on, and everything worked like normal. I tried
going back on regular mode, and had the same problem again.

"Rick Rogers" wrote:

Hi,

Have you tried accessing Safe Mode by hitting F8 at boot and selecting it
from the menu? If so, try your accounts or the default administrator
account
in this mode. If it works, we may be able to repair your logon in normal
mode.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com