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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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Can't get fax working
But the Setup Wizard should detect your modem (unless it has preciously
detected another modem on this partition or your modem has been initialized by other fax software). Running elevated means running WFS as an administrator. Use the context (R click) menu to do that. I'm not sure what notification you were expecting. This is NNTP. Utilities that notify you of replies in a newsgroups do not work consistently. You need to check the thread using a good newsreader. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: What do you see when you examine the properties of this modem in Control Panel Phone and Modems...? The modem is there and Properties says that it is working properly. Does the Fax Account setup Wizard detect this modem correctly before it prevents you from configuring it to receive? Well, that is really not possible for me to tell. I make it through the first two screens, so it gives the impression that it has found the modem, since it asks on the second screen to name the modem, but I cannot be sure, since the Wizard does not definitively tell me, yes, it has found the modem. Anyway, on the next screen, when I choose a reception mode, is when it is clear that WFS does not see the modem. Have you tried running WFS elevated when configuring the Fax Account? I am not sure what you mean. If you are referring to security, I have tried changing permissions from everyone to Richard. I am the administrator. No change. I did notice under the advanced tab that the "owner" is Network Service and I, even as administrator, only have permission to view this, not change it. It would be so nice if secuirty settings could be modified for sole users of standalone computers at home. Sorry for this late reply. Somehow I was not notified of your reply. And thanks. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Did you create a brand new fax account from scratch after you changed modems, changed drivers, and installed conflicting software? I am not sure what you mean by "conflicting software" (if you mean snappy, I have uninstalled it), but yes, I have tried creating a new account. Always the same problem - when I try to tell WFS how to receive, it says that I must be connected to a modem, although under Fax Settings it says I have a modem installed. The only way to create an account is postpone specifying a mode of reception. I suspect this has something to do with ports - WFS should allow the user to tell it where the modem is. A similar thing happened when I installed Snappy. It recognized the modem on com3 during setup, but when I went to send a fax, it couldn't see the modem. It then asked me where it was, I told it com3, and it worked just fine. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... Well, I am upset. I downloaded Snappy Fax and it works just fine. The problem is with WFS. I tried uninstalling and reinstalling it, no help. "huwyngr" wrote: In article , Richard Ratner wrote: I have made some progress. Glad to hear that. I suspect that this is the problem with WFS - it forgets where the modem is when an account is being created. Perhaps someone can help you on this aspect. |
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Can't get fax working
Note: "preciously" = "previously."
-- Russ Valentine [MVP-Outlook] "Russ Valentine [MVP-Outlook]" wrote in message ... But the Setup Wizard should detect your modem (unless it has preciously detected another modem on this partition or your modem has been initialized by other fax software). Running elevated means running WFS as an administrator. Use the context (R click) menu to do that. I'm not sure what notification you were expecting. This is NNTP. Utilities that notify you of replies in a newsgroups do not work consistently. You need to check the thread using a good newsreader. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: What do you see when you examine the properties of this modem in Control Panel Phone and Modems...? The modem is there and Properties says that it is working properly. Does the Fax Account setup Wizard detect this modem correctly before it prevents you from configuring it to receive? Well, that is really not possible for me to tell. I make it through the first two screens, so it gives the impression that it has found the modem, since it asks on the second screen to name the modem, but I cannot be sure, since the Wizard does not definitively tell me, yes, it has found the modem. Anyway, on the next screen, when I choose a reception mode, is when it is clear that WFS does not see the modem. Have you tried running WFS elevated when configuring the Fax Account? I am not sure what you mean. If you are referring to security, I have tried changing permissions from everyone to Richard. I am the administrator. No change. I did notice under the advanced tab that the "owner" is Network Service and I, even as administrator, only have permission to view this, not change it. It would be so nice if secuirty settings could be modified for sole users of standalone computers at home. Sorry for this late reply. Somehow I was not notified of your reply. And thanks. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Did you create a brand new fax account from scratch after you changed modems, changed drivers, and installed conflicting software? I am not sure what you mean by "conflicting software" (if you mean snappy, I have uninstalled it), but yes, I have tried creating a new account. Always the same problem - when I try to tell WFS how to receive, it says that I must be connected to a modem, although under Fax Settings it says I have a modem installed. The only way to create an account is postpone specifying a mode of reception. I suspect this has something to do with ports - WFS should allow the user to tell it where the modem is. A similar thing happened when I installed Snappy. It recognized the modem on com3 during setup, but when I went to send a fax, it couldn't see the modem. It then asked me where it was, I told it com3, and it worked just fine. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... Well, I am upset. I downloaded Snappy Fax and it works just fine. The problem is with WFS. I tried uninstalling and reinstalling it, no help. "huwyngr" wrote: In article , Richard Ratner wrote: I have made some progress. Glad to hear that. I suspect that this is the problem with WFS - it forgets where the modem is when an account is being created. Perhaps someone can help you on this aspect. |
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Can't get fax working
"Russ Valentine [MVP-Outlook]" wrote: But the Setup Wizard should detect your modem (unless it has preciously detected another modem on this partition or your modem has been initialized by other fax software). So far as I can tell, there are two ways of initiating what I presume you mean by the wizard. The first is to click on New Fax, and the second is to create a new account. Both give the same screens. On the first screen I choose "Connect to a fax modem. I have a modem that is built in or connected to my computer." The second screen asks me to choose a modem name. Now, one would expect that after choosing a modem name, one should get confirmation that the modem has been detected. But that does not happen. Choosing a name brings me to Choose how to receive faxes, and making either choice gives me "To send a fax, you must first connect to a fax modem or server." It doesn't really make sense - if it can't find my modem, it should say so. Secondly, it should not give me an error message about SENDING faxes when I click on a choice for RECEIVING faxes. Also, under Settings in WFS, my modem shows. Running elevated means running WFS as an administrator. Use the context (R click) menu to do that. I see. Tried it, no help. I'm not sure what notification you were expecting. I must have forgotten to check the box to be notified last time. No big deal. This is NNTP. Utilities that notify you of replies in a newsgroups do not work consistently. You need to check the thread using a good newsreader. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: What do you see when you examine the properties of this modem in Control Panel Phone and Modems...? The modem is there and Properties says that it is working properly. Does the Fax Account setup Wizard detect this modem correctly before it prevents you from configuring it to receive? Well, that is really not possible for me to tell. I make it through the first two screens, so it gives the impression that it has found the modem, since it asks on the second screen to name the modem, but I cannot be sure, since the Wizard does not definitively tell me, yes, it has found the modem. Anyway, on the next screen, when I choose a reception mode, is when it is clear that WFS does not see the modem. Have you tried running WFS elevated when configuring the Fax Account? I am not sure what you mean. If you are referring to security, I have tried changing permissions from everyone to Richard. I am the administrator. No change. I did notice under the advanced tab that the "owner" is Network Service and I, even as administrator, only have permission to view this, not change it. It would be so nice if secuirty settings could be modified for sole users of standalone computers at home. Sorry for this late reply. Somehow I was not notified of your reply. And thanks. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Did you create a brand new fax account from scratch after you changed modems, changed drivers, and installed conflicting software? I am not sure what you mean by "conflicting software" (if you mean snappy, I have uninstalled it), but yes, I have tried creating a new account. Always the same problem - when I try to tell WFS how to receive, it says that I must be connected to a modem, although under Fax Settings it says I have a modem installed. The only way to create an account is postpone specifying a mode of reception. I suspect this has something to do with ports - WFS should allow the user to tell it where the modem is. A similar thing happened when I installed Snappy. It recognized the modem on com3 during setup, but when I went to send a fax, it couldn't see the modem. It then asked me where it was, I told it com3, and it worked just fine. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... Well, I am upset. I downloaded Snappy Fax and it works just fine. The problem is with WFS. I tried uninstalling and reinstalling it, no help. "huwyngr" wrote: In article , Richard Ratner wrote: I have made some progress. Glad to hear that. I suspect that this is the problem with WFS - it forgets where the modem is when an account is being created. Perhaps someone can help you on this aspect. |
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Can't get fax working
The first step is always to create a new fax account: Tools Fax
Accounts... The second screen should detect your modem and let you set it as the modem for that account. If your modem is not even detected, but is on the VHCL, I hope you open a support incident with Microsoft while you are still eligible for free support. They need to be held responsible for the fact that many common modems are not compatible with their software and need to acquire the information on how to fix this problem since they seem unable to figure it out on their own. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: But the Setup Wizard should detect your modem (unless it has preciously detected another modem on this partition or your modem has been initialized by other fax software). So far as I can tell, there are two ways of initiating what I presume you mean by the wizard. The first is to click on New Fax, and the second is to create a new account. Both give the same screens. On the first screen I choose "Connect to a fax modem. I have a modem that is built in or connected to my computer." The second screen asks me to choose a modem name. Now, one would expect that after choosing a modem name, one should get confirmation that the modem has been detected. But that does not happen. Choosing a name brings me to Choose how to receive faxes, and making either choice gives me "To send a fax, you must first connect to a fax modem or server." It doesn't really make sense - if it can't find my modem, it should say so. Secondly, it should not give me an error message about SENDING faxes when I click on a choice for RECEIVING faxes. Also, under Settings in WFS, my modem shows. Running elevated means running WFS as an administrator. Use the context (R click) menu to do that. I see. Tried it, no help. I'm not sure what notification you were expecting. I must have forgotten to check the box to be notified last time. No big deal. This is NNTP. Utilities that notify you of replies in a newsgroups do not work consistently. You need to check the thread using a good newsreader. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: What do you see when you examine the properties of this modem in Control Panel Phone and Modems...? The modem is there and Properties says that it is working properly. Does the Fax Account setup Wizard detect this modem correctly before it prevents you from configuring it to receive? Well, that is really not possible for me to tell. I make it through the first two screens, so it gives the impression that it has found the modem, since it asks on the second screen to name the modem, but I cannot be sure, since the Wizard does not definitively tell me, yes, it has found the modem. Anyway, on the next screen, when I choose a reception mode, is when it is clear that WFS does not see the modem. Have you tried running WFS elevated when configuring the Fax Account? I am not sure what you mean. If you are referring to security, I have tried changing permissions from everyone to Richard. I am the administrator. No change. I did notice under the advanced tab that the "owner" is Network Service and I, even as administrator, only have permission to view this, not change it. It would be so nice if secuirty settings could be modified for sole users of standalone computers at home. Sorry for this late reply. Somehow I was not notified of your reply. And thanks. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Did you create a brand new fax account from scratch after you changed modems, changed drivers, and installed conflicting software? I am not sure what you mean by "conflicting software" (if you mean snappy, I have uninstalled it), but yes, I have tried creating a new account. Always the same problem - when I try to tell WFS how to receive, it says that I must be connected to a modem, although under Fax Settings it says I have a modem installed. The only way to create an account is postpone specifying a mode of reception. I suspect this has something to do with ports - WFS should allow the user to tell it where the modem is. A similar thing happened when I installed Snappy. It recognized the modem on com3 during setup, but when I went to send a fax, it couldn't see the modem. It then asked me where it was, I told it com3, and it worked just fine. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... Well, I am upset. I downloaded Snappy Fax and it works just fine. The problem is with WFS. I tried uninstalling and reinstalling it, no help. "huwyngr" wrote: In article , Richard Ratner wrote: I have made some progress. Glad to hear that. I suspect that this is the problem with WFS - it forgets where the modem is when an account is being created. Perhaps someone can help you on this aspect. |
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Can't get fax working
"Russ Valentine [MVP-Outlook]" wrote: The first step is always to create a new fax account: Tools Fax Accounts... I have no accounts as of now. Yet, when I click New Fax, I am brought to the same screen as when I begin to add an account. The second screen should detect your modem and let you set it as the modem for that account. As I say, I have no clue whether it is detecting a modem. The first screen asks whether I want to use a modem or server, after I choose modem, the second screen asks for a name, after I choose a name, the third screen asks how I want to receive faxes. Nowhere is the word "detect" or any synonym used. If your modem is not even detected, but is on the VHCL, I hope you open a support incident with Microsoft while you are still eligible for free support. Haha, my old computer died and I couldn't wait to find one with no OS so that I could install my XP. I bought this vista box under duress, and MS (same acronym as a horrid disease) gives no free support if windows came with the computer. I guess they expect the techs from the computer store, who also sold me the modem, to be conversant enough to help in these situations. Yeah, right. They need to be held responsible for the fact that many common modems are not compatible with their software and need to acquire the information on how to fix this problem since they seem unable to figure it out on their own. Well, first of all, I want to thank you for the time you have taken to try to help me. For me, the most telling thing is that Snappy Fax works perfectly with no issues whatever. It's simple logic to arrive at the conclusion that the fault is not with my modem or even with vista, but with WFS. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: But the Setup Wizard should detect your modem (unless it has preciously detected another modem on this partition or your modem has been initialized by other fax software). So far as I can tell, there are two ways of initiating what I presume you mean by the wizard. The first is to click on New Fax, and the second is to create a new account. Both give the same screens. On the first screen I choose "Connect to a fax modem. I have a modem that is built in or connected to my computer." The second screen asks me to choose a modem name. Now, one would expect that after choosing a modem name, one should get confirmation that the modem has been detected. But that does not happen. Choosing a name brings me to Choose how to receive faxes, and making either choice gives me "To send a fax, you must first connect to a fax modem or server." It doesn't really make sense - if it can't find my modem, it should say so. Secondly, it should not give me an error message about SENDING faxes when I click on a choice for RECEIVING faxes. Also, under Settings in WFS, my modem shows. Running elevated means running WFS as an administrator. Use the context (R click) menu to do that. I see. Tried it, no help. I'm not sure what notification you were expecting. I must have forgotten to check the box to be notified last time. No big deal. This is NNTP. Utilities that notify you of replies in a newsgroups do not work consistently. You need to check the thread using a good newsreader. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: What do you see when you examine the properties of this modem in Control Panel Phone and Modems...? The modem is there and Properties says that it is working properly. Does the Fax Account setup Wizard detect this modem correctly before it prevents you from configuring it to receive? Well, that is really not possible for me to tell. I make it through the first two screens, so it gives the impression that it has found the modem, since it asks on the second screen to name the modem, but I cannot be sure, since the Wizard does not definitively tell me, yes, it has found the modem. Anyway, on the next screen, when I choose a reception mode, is when it is clear that WFS does not see the modem. Have you tried running WFS elevated when configuring the Fax Account? I am not sure what you mean. If you are referring to security, I have tried changing permissions from everyone to Richard. I am the administrator. No change. I did notice under the advanced tab that the "owner" is Network Service and I, even as administrator, only have permission to view this, not change it. It would be so nice if secuirty settings could be modified for sole users of standalone computers at home. Sorry for this late reply. Somehow I was not notified of your reply. And thanks. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Did you create a brand new fax account from scratch after you changed modems, changed drivers, and installed conflicting software? I am not sure what you mean by "conflicting software" (if you mean snappy, I have uninstalled it), but yes, I have tried creating a new account. Always the same problem - when I try to tell WFS how to receive, it says that I must be connected to a modem, although under Fax Settings it says I have a modem installed. The only way to create an account is postpone specifying a mode of reception. I suspect this has something to do with ports - WFS should allow the user to tell it where the modem is. A similar thing happened when I installed Snappy. It recognized the modem on com3 during setup, but when I went to send a fax, it couldn't see the modem. It then asked me where it was, I told it com3, and it worked just fine. -- Russ Valentine [MVP-Outlook] "Richard Ratner" wrote in message ... Well, I am upset. I downloaded Snappy Fax and it works just fine. The problem is with WFS. I tried uninstalling and reinstalling it, no help. "huwyngr" wrote: In article , Richard Ratner wrote: I have made some progress. Glad to hear that. I suspect that this is the problem with WFS - it forgets where the modem is when an account is being created. Perhaps someone can help you on this aspect. |
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