Hi all,

I'm investigating a strange problem on behalf of a family member...he's got
a brand new HP laptop, less than a month old, that came preloaded with Vista
Home Premium (I believe--I don't have access to the laptop at this very
moment).

He's been spending a fair amount of time trading emails with the tech
support group of a company making some software he's been trying to install
since he got his laptop. They've finally identified the problem as his
laptop missing two files, msvcrt.dll and msvcirt.dll, from his system32
folder. I find that *very* strange, since, as far as I can tell, all
Windows versions in recent years have shipped with these files--or at least
msvcrt.dll--and my thought is that there's a lot of Windows components that
would be broken without it.

I don't have a Vista machine or Vista discs so I can't verify this for
myself, but can anyone confirm whether a *clean* Vista (32-bit) machine
includes those files or not under their system32 folder?

Homer J. Simpson;635673 Wrote:
Hi all,

I'm investigating a strange problem on behalf of a family member...he's
got
a brand new HP laptop, less than a month old, that came preloaded with
Vista
Home Premium (I believe--I don't have access to the laptop at this very
moment).

He's been spending a fair amount of time trading emails with the tech
support group of a company making some software he's been trying to
install
since he got his laptop. They've finally identified the problem as his
laptop missing two files, msvcrt.dll and msvcirt.dll, from his system32
folder. I find that *very* strange, since, as far as I can tell, all
Windows versions in recent years have shipped with these files--or at
least
msvcrt.dll--and my thought is that there's a lot of Windows components
that
would be broken without it.

I don't have a Vista machine or Vista discs so I can't verify this for
myself, but can anyone confirm whether a *clean* Vista (32-bit) machine
includes those files or not under their system32 folder?

Welcome to the forums!

You'll need the Vista DVD to do a clean install of the OS.

More information about doing a clean install can be found he

http://www.vistax64.com/tutorials/11...ion-vista.html

Let us know if this was helpful to you.


--
.Joe

_[image:
http://uswave.net/joetmvx64.png] (\"http://www.vistax64.com/index.php?referrerid=17621\")_
_CPU-Z_Verified (\"http://valid.x86-secret.com/show_oc.php?id=323179\")_

I did a clean re-install of VHP on Feb 17
and I have both of those files in C:\Windows\System32
they are both dated 11/02/2006

--
http://get.live.com/wlmail/overview


"Homer J. Simpson" wrote in message
...
Hi all,

I'm investigating a strange problem on behalf of a family member...he's
got a brand new HP laptop, less than a month old, that came preloaded with
Vista Home Premium (I believe--I don't have access to the laptop at this
very moment).

He's been spending a fair amount of time trading emails with the tech
support group of a company making some software he's been trying to
install since he got his laptop. They've finally identified the problem
as his laptop missing two files, msvcrt.dll and msvcirt.dll, from his
system32 folder. I find that *very* strange, since, as far as I can tell,
all Windows versions in recent years have shipped with these files--or at
least msvcrt.dll--and my thought is that there's a lot of Windows
components that would be broken without it.

I don't have a Vista machine or Vista discs so I can't verify this for
myself, but can anyone confirm whether a *clean* Vista (32-bit) machine
includes those files or not under their system32 folder?

What kind of answer is that Joe??????
Do not reply next time if you do not know the answer.
Save some bandwidth.
Jack

".Joe" wrote in message
...

Homer J. Simpson;635673 Wrote:
Hi all,

I'm investigating a strange problem on behalf of a family member...he's
got
a brand new HP laptop, less than a month old, that came preloaded with
Vista
Home Premium (I believe--I don't have access to the laptop at this very
moment).

He's been spending a fair amount of time trading emails with the tech
support group of a company making some software he's been trying to
install
since he got his laptop. They've finally identified the problem as his
laptop missing two files, msvcrt.dll and msvcirt.dll, from his system32
folder. I find that *very* strange, since, as far as I can tell, all
Windows versions in recent years have shipped with these files--or at
least
msvcrt.dll--and my thought is that there's a lot of Windows components
that
would be broken without it.

I don't have a Vista machine or Vista discs so I can't verify this for
myself, but can anyone confirm whether a *clean* Vista (32-bit) machine
includes those files or not under their system32 folder?

Welcome to the forums!

You'll need the Vista DVD to do a clean install of the OS.

More information about doing a clean install can be found he

http://www.vistax64.com/tutorials/11...ion-vista.html

Let us know if this was helpful to you.


--
Joe

_[image:
http://uswave.net/joetmvx64.png]
(\"http://www.vistax64.com/index.php?referrerid=17621\")_
_CPU-Z_Verified (\"http://valid.x86-secret.com/show_oc.php?id=323179\")_

I did a clean re-install of VHP on Feb 17
and I have both of those files in C:\Windows\System32
they are both dated 11/02/2006

Thanks Dave. This pretty much confirms my suspicions.

I have a question though--have you installed any other software on that
machine since reinstalling Vista itself? I need to be absolutely,
positively certain, and if any third-party app includes the Visual C++
runtime distributables, then this could be where those files are from.
Sorry to sound anal about it, normally I'd try to find these answers for
myself and would take the time to do a clean install (for example) in a
virtual machine, but I don't have any Vista discs.

Yes, I've installed all of my programs since then.... sorry.


--
http://get.live.com/wlmail/overview


"Homer J. Simpson" wrote in message
...
I did a clean re-install of VHP on Feb 17
and I have both of those files in C:\Windows\System32
they are both dated 11/02/2006

Thanks Dave. This pretty much confirms my suspicions.

I have a question though--have you installed any other software on that
machine since reinstalling Vista itself? I need to be absolutely,
positively certain, and if any third-party app includes the Visual C++
runtime distributables, then this could be where those files are from.
Sorry to sound anal about it, normally I'd try to find these answers for
myself and would take the time to do a clean install (for example) in a
virtual machine, but I don't have any Vista discs.

I did not install any programs yet and there are these files in \System32
folder.
I have Vista Home Premium.
Jack

"Homer J. Simpson" wrote in message
...
I did a clean re-install of VHP on Feb 17
and I have both of those files in C:\Windows\System32
they are both dated 11/02/2006

Thanks Dave. This pretty much confirms my suspicions.

I have a question though--have you installed any other software on that
machine since reinstalling Vista itself? I need to be absolutely,
positively certain, and if any third-party app includes the Visual C++
runtime distributables, then this could be where those files are from.
Sorry to sound anal about it, normally I'd try to find these answers for
myself and would take the time to do a clean install (for example) in a
virtual machine, but I don't have any Vista discs.

Homer, it would be much simpler if you told us what the error message was
when trying to install the program!!!
Not waffling on about what some Help desk has said about a problem?????????!
--
Mick Murphy - Qld - Australia


"Homer J. Simpson" wrote:

I did a clean re-install of VHP on Feb 17
and I have both of those files in C:\Windows\System32
they are both dated 11/02/2006

Thanks Dave. This pretty much confirms my suspicions.

I have a question though--have you installed any other software on that
machine since reinstalling Vista itself? I need to be absolutely,
positively certain, and if any third-party app includes the Visual C++
runtime distributables, then this could be where those files are from.
Sorry to sound anal about it, normally I'd try to find these answers for
myself and would take the time to do a clean install (for example) in a
virtual machine, but I don't have any Vista discs.

I believe they are both win system files

"Homer J. Simpson" wrote in message
...
I did a clean re-install of VHP on Feb 17
and I have both of those files in C:\Windows\System32
they are both dated 11/02/2006

Thanks Dave. This pretty much confirms my suspicions.

I have a question though--have you installed any other software on that
machine since reinstalling Vista itself? I need to be absolutely,
positively certain, and if any third-party app includes the Visual C++
runtime distributables, then this could be where those files are from.
Sorry to sound anal about it, normally I'd try to find these answers for
myself and would take the time to do a clean install (for example) in a
virtual machine, but I don't have any Vista discs.

I did not install any programs yet and there are these files in \System32
folder.
I have Vista Home Premium.
Jack

Thanks Jack.