You need to hang in there. I called the US help desk early in the
morning and got a really helpful guy. I forget his name or I would give
it to you. He needs to direct you to a special hidden site which
contains ALL of their downloads. He will create unique 1 time use ID and
Password that will allow you to download the file. [I went back to the
site a 2nd time later in the day and my ID / Password no longer worked.]
You just need to get a hold of the right person to grant you access.
Once you get the file it works like a charm. FYI ~ I did advise their
technical department that the 300 driver works on a 64-bit machine and
works perfectly with the S500. I wish I could email you the file but
it's way too big 600MB+. PM me if you have any ideas.


--
Joe Treaf

Hey!

Can you post that file to yousendit, or some hosting site!? I can't get
fujitsu to pony up.




--
swift
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I, too, have contacted Fujitsu to no avail. I was very polite and
informed the representative that several users have reported success
with the S300 software working with the S500 scanner in Vista 64-bit,
and all she could tell me is she's not authorized to give me the S300
software. She said that only the S300 and S510 have Vista x64 support
and all she could do was put a request forward to her boss concerning
the issue. She took my contact information and said she couldn't make
any promises so at this point I would have to say it's looking bleak.

I wish I could even call back and say I have an S300 but I don't have a
serial number that would pass for that unit. Why is it that this
company refuses to help their customers who invested $400 per unit when
clearly it involves no cost on their part? Just release whatever driver
the customer wants if that's what it takes for the unit to function.
I've bought an S500 for myself and several others for my clients but if
I don't get any response from Fujitsu I'm going to have to say I will
not recommend their products anymore based solely on their terrible
customer support.

Is this a way to force the S500 users to upgrade to another model? I
can't imagine I would gain additional benefit between an S500 and an
S510 minus the 64-bit OS compatibility and some additional software
enhancements that I don't even care about.


--
GliTCH

http://www.cartoonmonkey.com/?p=697

Check the links in the comments.
ook ook




--
swift
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just thought i'd post this here too for those who are searching...

I just got off the phone 6:15 EST with a rep and he created a case
number for my vista x64 and S510. He said they have created a proper
download and driver but have not added it to the web site, yet.
An engineer will email me the details of how to grab the file next…
Seems like enough people may have complained…


--
jethai

I fail to believe that that's anything more than a line given by a tired
staff / phone worker.

I'll believe it when I see it!
Shame Fujitsu!!


--
swift
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