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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Ghost sounds
I have extraneous sounds left over from viewing a Web page video. I have
done all the anti-virus/Spybot/reset Internet Explorer tricks that I can think of. Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing the sound card? |
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Ghost sounds
You should be able to kill the process with Task Manager. It may be a
poorly written file from the website. "SusanV" wrote in message ... I have extraneous sounds left over from viewing a Web page video. I have done all the anti-virus/Spybot/reset Internet Explorer tricks that I can think of. Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing the sound card? |
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Ghost sounds
Thanks for responding, however I need more info about what to look for in the
Task Manager...or should I just cough up the $$ for Microsoft Technical Help? "Colin Barnhorst" wrote: You should be able to kill the process with Task Manager. It may be a poorly written file from the website. "SusanV" wrote in message ... I have extraneous sounds left over from viewing a Web page video. I have done all the anti-virus/Spybot/reset Internet Explorer tricks that I can think of. Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing the sound card? |
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Ghost sounds
SusanV wrote:
Thanks for responding, however I need more info about what to look for in the Task Manager...or should I just cough up the $$ for Microsoft Technical Help? No, you don't need tech support for this - just reboot. Colin's idea for why this happened is probably spot on. If it happens on other websites all the time, that's a different story and you probably want to update your sound drivers. If it's only this one time, reboot and forget about it. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! |
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Ghost sounds
Right click on an open area of the Taskbar and choose Task Manager. Click
on the Processes tab. Scan the list of processes running for ones that relates to sound and look for one that looks like the video that was running. "SusanV" wrote in message ... Thanks for responding, however I need more info about what to look for in the Task Manager...or should I just cough up the $$ for Microsoft Technical Help? "Colin Barnhorst" wrote: You should be able to kill the process with Task Manager. It may be a poorly written file from the website. "SusanV" wrote in message ... I have extraneous sounds left over from viewing a Web page video. I have done all the anti-virus/Spybot/reset Internet Explorer tricks that I can think of. Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing the sound card? |
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Ghost sounds
It's a month old computer! The sound card ought to be adequate? The sounds
show up when I first turn it on to my desktop and when I'm on my email server page. And once in awhile on other Web pages. There's no pattern to the time in between occurrences. It's the same 4 sounds each time they do show up. Thanks, however, for responding. "Malke" wrote: SusanV wrote: Thanks for responding, however I need more info about what to look for in the Task Manager...or should I just cough up the $$ for Microsoft Technical Help? No, you don't need tech support for this - just reboot. Colin's idea for why this happened is probably spot on. If it happens on other websites all the time, that's a different story and you probably want to update your sound drivers. If it's only this one time, reboot and forget about it. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! |
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Ghost sounds
But what are you doing to idenfity the program generating the sounds? Are
you using the Task Manager or another process monitor? "SusanV" wrote in message ... It's a month old computer! The sound card ought to be adequate? The sounds show up when I first turn it on to my desktop and when I'm on my email server page. And once in awhile on other Web pages. There's no pattern to the time in between occurrences. It's the same 4 sounds each time they do show up. Thanks, however, for responding. "Malke" wrote: SusanV wrote: Thanks for responding, however I need more info about what to look for in the Task Manager...or should I just cough up the $$ for Microsoft Technical Help? No, you don't need tech support for this - just reboot. Colin's idea for why this happened is probably spot on. If it happens on other websites all the time, that's a different story and you probably want to update your sound drivers. If it's only this one time, reboot and forget about it. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! |
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Ghost sounds
SusanV wrote:
It's a month old computer! The sound card ought to be adequate? The sounds show up when I first turn it on to my desktop and when I'm on my email server page. And once in awhile on other Web pages. There's no pattern to the time in between occurrences. It's the same 4 sounds each time they do show up. Thanks, however, for responding. Getting cross with me about your computer problems is not productive at all. Your first post was extremely lacking in details. This is what you said: "I have extraneous sounds left over from viewing a Web page video." I'm not a mind reader and you've given me nothing with which to make a long-distance sight-unseen diagnosis. Now you come back and say the problem occurs frequently and in different situations on a new computer. The issue could be caused by software (legitimate or otherwise*) or hardware. There is no way for me to guess. *I have no idea whether your scanning for malware was adequate, whether you found anything since all you said was: "I have done all the anti-virus/Spybot/reset Internet Explorer tricks that I can think of." So here are some additional troubleshooting suggestions: 1. Make sure the computer is truly virus/malware-free. Look at the prep work and procedures listed at this link and see if you were that thorough. If you weren't, you should redo the scanning. If you were and are sure the machine is really 100% clean, move onto something else. http://www.elephantboycomputers.com/...moving_Malware 2. Since it is the same four sounds, try and isolate them by seeing what they are associated with. Look in the Sounds Control Panel applet. Possibly you have some program(s) running in the background causing this. 3. Look in Event Viewer (Start OrbSearch Boxtype: eventvwr.msc) for clues. 4. Ask yourself The First Question of Troubleshooting: what changed between the time things worked and the time they didn't? If you can associate the onset of the issue with something you installed, uninstall whatever it was and see if that solves things. 5. You can boot with a Linux live CD like Knoppix and see if the sound is wonky there. If it is, you know for sure this is a hardware issue. If you can't figure it out, either contact the laptop mftr.'s tech support or take the laptop to a local computer professional who will know what to look for. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! |
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Ghost sounds
Thank you for this detailed answer. Sorry if I sounded cranky, but I thought
I had said in my original request for help that it was a new Dell. I called Dell Tech. Serv. and all they could suggest was to reset Internet Explorer, which I did, because it may be a piece of the original Web page's video that got lodged in the sound card, not unlike malware. This did not correct the problem. I have run McAfee full scan twice and Spybot full scan twice and the weird sounds are still there. I opened the Task Manager to look for a program that might be the issue, but I couldn't offhand ID anything. I will try your suggestions, including going to the site you recommended, and see if that works. I'll get back to you with the results. Thank you again for your time and trouble. If it turns out to be a hardware problem, then I have the Dell coverage to fix it...they won't fix software without my forking over $$$. Susan "Malke" wrote: SusanV wrote: It's a month old computer! The sound card ought to be adequate? The sounds show up when I first turn it on to my desktop and when I'm on my email server page. And once in awhile on other Web pages. There's no pattern to the time in between occurrences. It's the same 4 sounds each time they do show up. Thanks, however, for responding. Getting cross with me about your computer problems is not productive at all. Your first post was extremely lacking in details. This is what you said: "I have extraneous sounds left over from viewing a Web page video." I'm not a mind reader and you've given me nothing with which to make a long-distance sight-unseen diagnosis. Now you come back and say the problem occurs frequently and in different situations on a new computer. The issue could be caused by software (legitimate or otherwise*) or hardware. There is no way for me to guess. *I have no idea whether your scanning for malware was adequate, whether you found anything since all you said was: "I have done all the anti-virus/Spybot/reset Internet Explorer tricks that I can think of." So here are some additional troubleshooting suggestions: 1. Make sure the computer is truly virus/malware-free. Look at the prep work and procedures listed at this link and see if you were that thorough. If you weren't, you should redo the scanning. If you were and are sure the machine is really 100% clean, move onto something else. http://www.elephantboycomputers.com/...moving_Malware 2. Since it is the same four sounds, try and isolate them by seeing what they are associated with. Look in the Sounds Control Panel applet. Possibly you have some program(s) running in the background causing this. 3. Look in Event Viewer (Start OrbSearch Boxtype: eventvwr.msc) for clues. 4. Ask yourself The First Question of Troubleshooting: what changed between the time things worked and the time they didn't? If you can associate the onset of the issue with something you installed, uninstall whatever it was and see if that solves things. 5. You can boot with a Linux live CD like Knoppix and see if the sound is wonky there. If it is, you know for sure this is a hardware issue. If you can't figure it out, either contact the laptop mftr.'s tech support or take the laptop to a local computer professional who will know what to look for. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! |
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Ghost sounds
McAfee is known to cause many problems. Sometimes they don’t show up
immediately. Replace McAfee with the free AVG http://free.grisoft.com/ or Avast http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows Defender. Disabling McAfee is not enough. You need to completely uninstall it. McAfee Consumer Product Removal Tool http://www.softpedia.com/get/Tweak/U...val-Tool.shtml ------- *Report back, please* [When responding to posts, please include the post(s) you are replying to so that others may learn and benefit from the issue] [How to ask a question] http://support.microsoft.com/kb/555375 http://dts-l.net/goodpost.htm http://oakroadsystems.com/genl/unice.htm "SusanV" wrote in message ... Thank you for this detailed answer. Sorry if I sounded cranky, but I thought I had said in my original request for help that it was a new Dell. I called Dell Tech. Serv. and all they could suggest was to reset Internet Explorer, which I did, because it may be a piece of the original Web page's video that got lodged in the sound card, not unlike malware. This did not correct the problem. I have run McAfee full scan twice and Spybot full scan twice and the weird sounds are still there. I opened the Task Manager to look for a program that might be the issue, but I couldn't offhand ID anything. I will try your suggestions, including going to the site you recommended, and see if that works. I'll get back to you with the results. Thank you again for your time and trouble. If it turns out to be a hardware problem, then I have the Dell coverage to fix it...they won't fix software without my forking over $$$. Susan "Malke" wrote: SusanV wrote: It's a month old computer! The sound card ought to be adequate? The sounds show up when I first turn it on to my desktop and when I'm on my email server page. And once in awhile on other Web pages. There's no pattern to the time in between occurrences. It's the same 4 sounds each time they do show up. Thanks, however, for responding. Getting cross with me about your computer problems is not productive at all. Your first post was extremely lacking in details. This is what you said: "I have extraneous sounds left over from viewing a Web page video." I'm not a mind reader and you've given me nothing with which to make a long-distance sight-unseen diagnosis. Now you come back and say the problem occurs frequently and in different situations on a new computer. The issue could be caused by software (legitimate or otherwise*) or hardware. There is no way for me to guess. *I have no idea whether your scanning for malware was adequate, whether you found anything since all you said was: "I have done all the anti-virus/Spybot/reset Internet Explorer tricks that I can think of." So here are some additional troubleshooting suggestions: 1. Make sure the computer is truly virus/malware-free. Look at the prep work and procedures listed at this link and see if you were that thorough. If you weren't, you should redo the scanning. If you were and are sure the machine is really 100% clean, move onto something else. http://www.elephantboycomputers.com/...moving_Malware 2. Since it is the same four sounds, try and isolate them by seeing what they are associated with. Look in the Sounds Control Panel applet. Possibly you have some program(s) running in the background causing this. 3. Look in Event Viewer (Start OrbSearch Boxtype: eventvwr.msc) for clues. 4. Ask yourself The First Question of Troubleshooting: what changed between the time things worked and the time they didn't? If you can associate the onset of the issue with something you installed, uninstall whatever it was and see if that solves things. 5. You can boot with a Linux live CD like Knoppix and see if the sound is wonky there. If it is, you know for sure this is a hardware issue. If you can't figure it out, either contact the laptop mftr.'s tech support or take the laptop to a local computer professional who will know what to look for. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! |
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