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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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Add Printer Not Working - Vista Home Premium
I have an Epson Stylus c84 Inkjet that, according to the Epson support page,
should already have drivers in Vista (I should just be able to plug in the printer, Vista will see it and load the appropriate driver, etc). However, Vista cannot find the correct driver and asks for the original driver CD, to which I try anyway and it still does not work. I contacted Epson who suggested I try and use the Add Printer feature. However, upon trying this, an error came up as soon as I pressed the icon: "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." I did not receive the original install disc from eMachines, and they have been aggravating when attempting to get service from them. Any ideas? Thanks |
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Add Printer Not Working - Vista Home Premium
Uninstall the printer.
Go to the eMachines or the Epson website. Download and install the latest driver. Reinstall the printer. ------- *Report back, please* "Rick_Hugh" wrote in message ... I have an Epson Stylus c84 Inkjet that, according to the Epson support page, should already have drivers in Vista (I should just be able to plug in the printer, Vista will see it and load the appropriate driver, etc). However, Vista cannot find the correct driver and asks for the original driver CD, to which I try anyway and it still does not work. I contacted Epson who suggested I try and use the Add Printer feature. However, upon trying this, an error came up as soon as I pressed the icon: "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." I did not receive the original install disc from eMachines, and they have been aggravating when attempting to get service from them. Any ideas? Thanks |
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Add Printer Not Working - Vista Home Premium
*Sigh* Ok....let me try this again:
The driver for the printer is not the issue. Again, according to Epson.com, a compatible printer driver for my C84 should already be on Vista. The issue is: When I try to use the Add Printer option, I receive an error that says "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." Why is it doing this, and what can I do to correct it? "Bob" wrote: Uninstall the printer. Go to the eMachines or the Epson website. Download and install the latest driver. Reinstall the printer. ------- *Report back, please* "Rick_Hugh" wrote in message ... I have an Epson Stylus c84 Inkjet that, according to the Epson support page, should already have drivers in Vista (I should just be able to plug in the printer, Vista will see it and load the appropriate driver, etc). However, Vista cannot find the correct driver and asks for the original driver CD, to which I try anyway and it still does not work. I contacted Epson who suggested I try and use the Add Printer feature. However, upon trying this, an error came up as soon as I pressed the icon: "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." I did not receive the original install disc from eMachines, and they have been aggravating when attempting to get service from them. Any ideas? Thanks |
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Add Printer Not Working - Vista Home Premium
In between sighs...Uninstall the printer. Go to the eMachines or the Epson website. Download and install the latest driver. Reinstall the printer whether or not you find a newer driver. Which firewall, anti-virus or security suite is installed? "Rick_Hugh" wrote in message ... *Sigh* Ok....let me try this again: The driver for the printer is not the issue. Again, according to Epson.com, a compatible printer driver for my C84 should already be on Vista. The issue is: When I try to use the Add Printer option, I receive an error that says "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." Why is it doing this, and what can I do to correct it? "Bob" wrote: Uninstall the printer. Go to the eMachines or the Epson website. Download and install the latest driver. Reinstall the printer. ------- *Report back, please* "Rick_Hugh" wrote in message ... I have an Epson Stylus c84 Inkjet that, according to the Epson support page, should already have drivers in Vista (I should just be able to plug in the printer, Vista will see it and load the appropriate driver, etc). However, Vista cannot find the correct driver and asks for the original driver CD, to which I try anyway and it still does not work. I contacted Epson who suggested I try and use the Add Printer feature. However, upon trying this, an error came up as soon as I pressed the icon: "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." I did not receive the original install disc from eMachines, and they have been aggravating when attempting to get service from them. Any ideas? Thanks |
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Add Printer Not Working - Vista Home Premium
Ok...so, not to sound sarcastic (because this question is going to come off
as sounding that way), but how do I uninstall a printer that I haven't installed? Vista does not see it, the original driver disc doesn't work (when it's attempting to install the drivers, the install program just sits there), and the current drivers I found for my printer at Epson were for XP. If you're referring to the driver that Vista has for it, I don't know which driver Vista would use to install my printer. And again, why is my Add Printer command not working? "Bob" wrote: In between sighs...Uninstall the printer. Go to the eMachines or the Epson website. Download and install the latest driver. Reinstall the printer whether or not you find a newer driver. Which firewall, anti-virus or security suite is installed? "Rick_Hugh" wrote in message ... *Sigh* Ok....let me try this again: The driver for the printer is not the issue. Again, according to Epson.com, a compatible printer driver for my C84 should already be on Vista. The issue is: When I try to use the Add Printer option, I receive an error that says "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." Why is it doing this, and what can I do to correct it? "Bob" wrote: Uninstall the printer. Go to the eMachines or the Epson website. Download and install the latest driver. Reinstall the printer. ------- *Report back, please* "Rick_Hugh" wrote in message ... I have an Epson Stylus c84 Inkjet that, according to the Epson support page, should already have drivers in Vista (I should just be able to plug in the printer, Vista will see it and load the appropriate driver, etc). However, Vista cannot find the correct driver and asks for the original driver CD, to which I try anyway and it still does not work. I contacted Epson who suggested I try and use the Add Printer feature. However, upon trying this, an error came up as soon as I pressed the icon: "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." I did not receive the original install disc from eMachines, and they have been aggravating when attempting to get service from them. Any ideas? Thanks |
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Add Printer Not Working - Vista Home Premium
Do you see the printer in Device Manager? ------- *Report back, please* "Rick_Hugh" wrote in message ... Ok...so, not to sound sarcastic (because this question is going to come off as sounding that way), but how do I uninstall a printer that I haven't installed? Vista does not see it, the original driver disc doesn't work (when it's attempting to install the drivers, the install program just sits there), and the current drivers I found for my printer at Epson were for XP. If you're referring to the driver that Vista has for it, I don't know which driver Vista would use to install my printer. And again, why is my Add Printer command not working? "Bob" wrote: In between sighs...Uninstall the printer. Go to the eMachines or the Epson website. Download and install the latest driver. Reinstall the printer whether or not you find a newer driver. Which firewall, anti-virus or security suite is installed? "Rick_Hugh" wrote in message ... *Sigh* Ok....let me try this again: The driver for the printer is not the issue. Again, according to Epson.com, a compatible printer driver for my C84 should already be on Vista. The issue is: When I try to use the Add Printer option, I receive an error that says "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." Why is it doing this, and what can I do to correct it? "Bob" wrote: Uninstall the printer. Go to the eMachines or the Epson website. Download and install the latest driver. Reinstall the printer. ------- *Report back, please* "Rick_Hugh" wrote in message ... I have an Epson Stylus c84 Inkjet that, according to the Epson support page, should already have drivers in Vista (I should just be able to plug in the printer, Vista will see it and load the appropriate driver, etc). However, Vista cannot find the correct driver and asks for the original driver CD, to which I try anyway and it still does not work. I contacted Epson who suggested I try and use the Add Printer feature. However, upon trying this, an error came up as soon as I pressed the icon: "Windows Cannot Open Add Printer. Operation could not be completed (error 0x000000c1)." I did not receive the original install disc from eMachines, and they have been aggravating when attempting to get service from them. Any ideas? Thanks |
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Add Printer Not Working - Vista Home Premium
the error the UI component is reporting is bad exe format. This will also
apply to dlls. Is sounds like x86 binaries are loading on x64 or x64 binaries are loading on x86. E:\winerror 0x000000c1 193 ERROR_BAD_EXE_FORMAT -- 0xc000000a STATUS_BAD_INITIAL_PC -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Rick_Hugh" wrote in message ... No. "Bob" wrote: Do you see the printer in Device Manager? ------- *Report back, please* |
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Add Printer Not Working - Vista Home Premium
Ok.....so, how would I got about attempting to correct this?
Thanks "Alan Morris [MSFT]" wrote: the error the UI component is reporting is bad exe format. This will also apply to dlls. Is sounds like x86 binaries are loading on x64 or x64 binaries are loading on x86. E:\winerror 0x000000c1 193 ERROR_BAD_EXE_FORMAT -- 0xc000000a STATUS_BAD_INITIAL_PC -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Rick_Hugh" wrote in message ... No. "Bob" wrote: Do you see the printer in Device Manager? ------- *Report back, please* |
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Add Printer Not Working - Vista Home Premium
Unsure. I ran into a different issue but got this error. It turns out
there was a x64 print driver living in the x86 driver location so when a new x86 client connected it failed with the 0x000000c1 error. Is this 64bit or 32bit? I assume you hit this error almost immediately the explorer process will load printui.dll which drives Add Printer You can launch Add Printer without explorer by opening a command prompt and typing rundll32 printui.dll,PrintUIEntry /il or for Network Add Printer rundll32 printui.dll,PrintUIEntry /ip Here is the list of files loaded and referenced by other files when starting Add Printer using rundll32. Any one could be the issue but I sorted the spooler components and placed them at the top of the list. spooler ModLoad: 71670000 716b2000 C:\Windows\system32\WINSPOOL.DRV ModLoad: 73860000 73938000 C:\Windows\system32\printui.dll ModLoad: 740a0000 740cc000 C:\Windows\system32\puiapi.dll ModLoad: 740f0000 74127000 C:\Windows\system32\ntprint.dll ModLoad: 70fd0000 70fe2000 C:\Windows\system32\tcpmonui.dll other stuff ModLoad: 004b0000 004be000 rundll32.exe ModLoad: 76f40000 77067000 ntdll.dll ModLoad: 76cb0000 76d8b000 C:\Windows\system32\kernel32.dll ModLoad: 77100000 7719d000 C:\Windows\system32\USER32.dll ModLoad: 770b0000 770fb000 C:\Windows\system32\GDI32.dll ModLoad: 76a90000 76b56000 C:\Windows\system32\ADVAPI32.dll ModLoad: 76970000 76a33000 C:\Windows\system32\RPCRT4.dll ModLoad: 759b0000 75a5a000 C:\Windows\system32\msvcrt.dll ModLoad: 76790000 767b9000 C:\Windows\system32\imagehlp.dll ModLoad: 72f30000 72f4e000 C:\Windows\system32\ShimEng.dll ModLoad: 755c0000 755ec000 C:\Windows\system32\apphelp.dll ModLoad: 6cbd0000 6cc58000 C:\Windows\AppPatch\AcLayers.DLL ModLoad: 75c70000 7677f000 C:\Windows\system32\SHELL32.dll ModLoad: 757c0000 75818000 C:\Windows\system32\SHLWAPI.dll ModLoad: 76b60000 76ca4000 C:\Windows\system32\ole32.dll ModLoad: 75af0000 75b7d000 C:\Windows\system32\OLEAUT32.dll ModLoad: 75670000 7568e000 C:\Windows\system32\USERENV.dll ModLoad: 75650000 75664000 C:\Windows\system32\Secur32.dll ModLoad: 751c0000 751d4000 C:\Windows\system32\MPR.dll ModLoad: 75c50000 75c6e000 C:\Windows\system32\IMM32.DLL ModLoad: 76820000 768e8000 C:\Windows\system32\MSCTF.dll ModLoad: 77070000 77079000 C:\Windows\system32\LPK.DLL ModLoad: 768f0000 7696d000 C:\Windows\system32\USP10.dll ModLoad: 743c0000 7455e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdb aa5a083979cc\comctl32.dll ModLoad: 71a80000 71ab5000 C:\Windows\system32\ACTIVEDS.dll ModLoad: 71a40000 71a73000 C:\Windows\system32\adsldpc.dll ModLoad: 75340000 753b5000 C:\Windows\system32\NETAPI32.dll ModLoad: 75720000 75727000 C:\Windows\system32\PSAPI.DLL ModLoad: 767c0000 7680a000 C:\Windows\system32\WLDAP32.dll ModLoad: 77080000 770ad000 C:\Windows\system32\WS2_32.dll ModLoad: 76780000 76786000 C:\Windows\system32\NSI.dll ModLoad: 71a10000 71a3e000 C:\Windows\system32\credui.dll ModLoad: 74890000 748a4000 C:\Windows\system32\ATL.DLL ModLoad: 723e0000 723e8000 C:\Windows\system32\CFGMGR32.dll ModLoad: 75820000 759aa000 C:\Windows\system32\setupapi.DLL ModLoad: 73d00000 73d32000 C:\Windows\system32\WINMM.dll ModLoad: 739b0000 739e9000 C:\Windows\system32\OLEACC.dll ModLoad: 74930000 7493a000 C:\Windows\system32\WTSAPI32.dll ModLoad: 75080000 750ba000 C:\Windows\system32\slc.dll ModLoad: 74f40000 74f48000 C:\Windows\system32\VERSION.dll ModLoad: 75020000 75039000 C:\Windows\system32\IPHLPAPI.DLL ModLoad: 74fe0000 75015000 C:\Windows\system32\dhcpcsvc.DLL ModLoad: 75260000 7528c000 C:\Windows\system32\DNSAPI.dll ModLoad: 74fd0000 74fd7000 C:\Windows\system32\WINNSI.DLL ModLoad: 74fa0000 74fc1000 C:\Windows\system32\dhcpcsvc6.DLL ModLoad: 73940000 739a2000 C:\Windows\system32\mscms.dll ModLoad: 6cc80000 6cce9000 C:\Windows\system32\irprops.cpl ModLoad: 72a20000 72a27000 C:\Windows\system32\WSOCK32.dll ModLoad: 74940000 7494f000 C:\Windows\system32\nlaapi.dll ModLoad: 75200000 75218000 C:\Windows\system32\ntdsapi.dll ModLoad: 74db0000 74deb000 C:\Windows\system32\mswsock.dll ModLoad: 749e0000 749e5000 C:\Windows\System32\wshtcpip.dll ModLoad: 74f50000 74f55000 C:\Windows\System32\wship6.dll ModLoad: 74940000 7494f000 C:\Windows\system32\NLAapi.dll ModLoad: 73b20000 73b28000 C:\Windows\System32\winrnr.dll ModLoad: 73b30000 73b3f000 C:\Windows\system32\napinsp.dll ModLoad: 73a00000 73a06000 C:\Windows\system32\rasadhlp.dll ModLoad: 74f70000 74f77000 C:\Windows\system32\credssp.dll ModLoad: 750c0000 751b1000 C:\Windows\system32\CRYPT32.dll ModLoad: 75220000 75232000 C:\Windows\system32\MSASN1.dll ModLoad: 74bc0000 74c04000 C:\Windows\system32\schannel.dll ModLoad: 74e30000 74eac000 C:\Windows\system32\kerberos.dll ModLoad: 75290000 752a1000 C:\Windows\system32\cryptdll.dll ModLoad: 74eb0000 74ef5000 C:\Windows\system32\bcrypt.dll ModLoad: 75a60000 75ae4000 C:\Windows\system32\CLBCatQ.DLL ModLoad: 6fb60000 6fb74000 C:\Windows\system32\shgina.dll ModLoad: 75240000 75251000 C:\Windows\system32\SAMLIB.dll ModLoad: 73750000 737d5000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6001.18000_none_886 786f450a74a05\comctl32.dll ModLoad: 74860000 74890000 C:\Windows\system32\DUser.dll ModLoad: 748b0000 748ef000 C:\Windows\system32\UxTheme.dll ModLoad: 74130000 7415f000 C:\Windows\system32\xmllite.dll ModLoad: 6cfd0000 6d0c9000 C:\Windows\system32\bthprops.cpl ModLoad: 74300000 7432d000 C:\Windows\system32\WINTRUST.dll -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Rick_Hugh" wrote in message ... Ok.....so, how would I got about attempting to correct this? Thanks "Alan Morris [MSFT]" wrote: the error the UI component is reporting is bad exe format. This will also apply to dlls. Is sounds like x86 binaries are loading on x64 or x64 binaries are loading on x86. E:\winerror 0x000000c1 193 ERROR_BAD_EXE_FORMAT -- 0xc000000a STATUS_BAD_INITIAL_PC -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Rick_Hugh" wrote in message ... No. "Bob" wrote: Do you see the printer in Device Manager? ------- *Report back, please* |
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