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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices)

Mouse not recognized after reboot following the 04/08 patch



 
 
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  #21 (permalink)  
Old April 26th 08, 03:17 AM posted to microsoft.public.windows.vista.hardware_devices
[email protected]
external usenet poster
 
Posts: 2
Default Mouse not recognized after reboot following the 04/08 patch

On Apr 23, 6:01 pm, wrote:
On Apr 21, 10:47 am, wrote:



On Apr 17, 9:19 am, wrote:


On Apr 9, 1:17 pm, SkyKnites
wrote:


I have a new system that has been working flawlessly til this patch. vista64
home premium, and the offending device is a microsoft usb wheelmouse optical.
Now when ever I reboot it says new hardware found and driver instillation
failed. I downloaded and installed intellipoint 6.1 for 64bit. and device
manager shows no conflict and if i just clear out of the error boxes it works
fine. Just everytime I reboot it does same thing again. It in fact, it cannot
even recognize the device it is trying to install drivers for which is why i
think it fails the driver update on reboot. I found out the hard way by
telling vista to ignore the problem and it promptly disconnected the mouse
altogether. I tried restoring to a point before the patch but it did not fix
the problem. One of the patches warned that it cannot be removed , so my
guess is that is what is causing the problem. Since this was just yesterday I
kinda hope they will fix this patch, but I know I cannot rely on this wait
and see tactic. Any ideas would be appreciated
Thank You


Try a different USB port for now


I have a new 6 month old system running with no problems until the
patch. My system has a Bluetooth mouse with a built in Bluetooth card.
The mouse has failed and can no longer be recognized or paired.


The USP ports have no problems which leads me to believer the mouse
drivers (USB and Bluetooth) are disabled. It is a pain not having
access to a mouse.


I tried a System Restore with no results.


If anyone hears of a patch repair tell us.- Hide quoted text -


- Show quoted text -


I just checked and if the update that is causing this is KB938371,
then MS says you cannot remove the update. It is intended to make SP1
uninstall more reliably. Has anyone with this issue gone ahead and
installed SP1 once they have the issue? I read in another forum that
it solved it for someone.

Seehttp://support.microsoft.com/kb/938371For MS information
Update removal information
You cannot remove this update.


I decided to try to reinstall SP1, but received a message that it is
already installed. There was no way to continue so I stopped.
  #22 (permalink)  
Old April 26th 08, 04:03 AM posted to microsoft.public.windows.vista.hardware_devices
Colin Barnhorst[_2_]
external usenet poster
 
Posts: 2,464
Default Mouse not recognized after reboot following the 04/08 patch

To reinstall SP1 you would first have to uninstall it. If SP1 came
preinstalled on your computer then it is integrated with the rest of the OS
and there would be no way to uninstall (because it was not installed
separately in the first place).
wrote in message
...
On Apr 23, 6:01 pm, wrote:
On Apr 21, 10:47 am, wrote:



On Apr 17, 9:19 am, wrote:


On Apr 9, 1:17 pm, SkyKnites
wrote:


I have a new system that has been working flawlessly til this
patch. vista64
home premium, and the offending device is a microsoft usb
wheelmouse optical.
Now when ever I reboot it says new hardware found and driver
instillation
failed. I downloaded and installed intellipoint 6.1 for 64bit. and
device
manager shows no conflict and if i just clear out of the error
boxes it works
fine. Just everytime I reboot it does same thing again. It in fact,
it cannot
even recognize the device it is trying to install drivers for which
is why i
think it fails the driver update on reboot. I found out the hard
way by
telling vista to ignore the problem and it promptly disconnected
the mouse
altogether. I tried restoring to a point before the patch but it
did not fix
the problem. One of the patches warned that it cannot be removed ,
so my
guess is that is what is causing the problem. Since this was just
yesterday I
kinda hope they will fix this patch, but I know I cannot rely on
this wait
and see tactic. Any ideas would be appreciated
Thank You


Try a different USB port for now


I have a new 6 month old system running with no problems until the
patch. My system has a Bluetooth mouse with a built in Bluetooth card.
The mouse has failed and can no longer be recognized or paired.


The USP ports have no problems which leads me to believer the mouse
drivers (USB and Bluetooth) are disabled. It is a pain not having
access to a mouse.


I tried a System Restore with no results.


If anyone hears of a patch repair tell us.- Hide quoted text -


- Show quoted text -


I just checked and if the update that is causing this is KB938371,
then MS says you cannot remove the update. It is intended to make SP1
uninstall more reliably. Has anyone with this issue gone ahead and
installed SP1 once they have the issue? I read in another forum that
it solved it for someone.

Seehttp://support.microsoft.com/kb/938371For MS information
Update removal information
You cannot remove this update.


I decided to try to reinstall SP1, but received a message that it is
already installed. There was no way to continue so I stopped.


 




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