Sorry to report, but I was never able to recover from this error.
PS2 mouse/kybd wouldn't work, even after enabling in Bios.
USB or PS2 worked fine on computer until Vista loaded, then locked.

ONLY resolution for me was to pull hd, install in another Dell, copy data,
and then wipe array and rebuild my computer. Hoping a clean build will
prevent problem that wiped successful running of Vista Ultimate for past 4
months.

Chris155 had excellent write-up... I sure hope Microsoft is reading what
they've done. I'm NOT real happy right now... and taxes have to be finished
by Tuesday!
Yes, I was just finishing mine when this happened. Sigh.

Good Luck, folks!

"Scott J. Stringfellow" wrote:

Yesterday my Vista32 Ultimate was working fine, this morning it was in
Standby mode - not normal behavior, as I have backups & scanning running most
of the night. Powered on and found mouse didn't work. After that keyboard
failed. Worked on it, found it to be Win problem but not sure what. Reading
here I may be victim of USB problem, though I've been running fine since
Christmas. Tried Safe mode, no change. Eventually got it back to Last Good
Config and it worked but before I could do a restore it loaded new device
drivers for my USB, apparently 3 drivers - Generic USB Hub, USB Composite
Device, & USB Human Interface. Once they loaded keyboard and mouse died and
even a restore to Last Known Good hasn't fixed the problem. I also tried a
ps2 connector keyboard & mouse and they didn't work either... not quite sure
why there, as I thought that was different than USB, but hey... I don't know
everything. (smile)

Any thoughts, directions, assistance appreciated on how to get my system
running again.

Thanks!

Scott

There seems to be a lot of talk about the vista update KB938371 and it knocking out your mouse etc. Has anyone found a solution as yet?

On Apr 9, 7:56�pm, Scott J. Stringfellow Scott J.
wrote:
Yesterday my Vista32 Ultimate was working fine, this morning it was in
Standby mode - not normal behavior, as I have backups & scanning running most
of the night. �Powered on and found mouse didn't work. �After that keyboard
failed. �Worked on it, found it to be Win problem but not sure what. �Reading
here I may be victim of USB problem, though I've been running fine since
Christmas. �Tried Safe mode, no change. �Eventually got it back to Last Good
Config and it worked but before I could do a restore it loaded new device
drivers for my USB, apparently 3 drivers - Generic USB Hub, USB Composite
Device, & USB Human Interface. �Once they loaded keyboard and mouse died and
even a restore to Last Known Good hasn't fixed the problem. �I also tried a
ps2 connector keyboard & mouse and they didn't work either... not quite sure
why there, as I thought that was different than USB, but hey... I don't know
everything. (smile)

Any thoughts, directions, assistance appreciated on how to get my system
running again.

Thanks!

Scott

try system restore back to march it worked for me

I am having the same problem. I didnot have a mouse after Windows updates. Uninstalled the updates and now I don't have a keyboard. Any help would be appreciated. Before uninstall system restore would not work and last known good boot was useless as is safe mode.

After my son inadvertently pushed the restart and install updates button (xp would change user now you must push the arrow at the end of the line)trying to get to his profile my computer hasn't been the same (No Mouse) .

Option number 3 worked like a charm for me ... outside of the Warning about Microsoft not being able to verify the driver it went PERFECTLY !!!

What a joke Microsoft can't verify it's own drivers !

THANK YOU VERY MUCH you saved me lotsa grief and aggravation .

Scott J. Stringfellow;782700 Wrote:
Sorry to report, but I was never able to recover from this error.
PS2 mouse/kybd wouldn't work, even after enabling in Bios.
USB or PS2 worked fine on computer until Vista loaded, then locked.

ONLY resolution for me was to pull hd, install in another Dell, copy
data,
and then wipe array and rebuild my computer. Hoping a clean build will
prevent problem that wiped successful running of Vista Ultimate for
past 4
months.

Chris155 had excellent write-up... I sure hope Microsoft is reading
what
they've done. I'm NOT real happy right now... and taxes have to be
finished
by Tuesday!
Yes, I was just finishing mine when this happened. Sigh.

Good Luck, folks!

"Scott J. Stringfellow" wrote:

Yesterday my Vista32 Ultimate was working fine, this morning it was
in
Standby mode - not normal behavior, as I have backups & scanning
running most
of the night. Powered on and found mouse didn't work. After that
keyboard
failed. Worked on it, found it to be Win problem but not sure what.
Reading
here I may be victim of USB problem, though I've been running fine
since
Christmas. Tried Safe mode, no change. Eventually got it back to Last
Good
Config and it worked but before I could do a restore it loaded new
device
drivers for my USB, apparently 3 drivers - Generic USB Hub, USB
Composite
Device, & USB Human Interface. Once they loaded keyboard and mouse
died and
even a restore to Last Known Good hasn't fixed the problem. I also
tried a
ps2 connector keyboard & mouse and they didn't work either... not
quite sure
why there, as I thought that was different than USB, but hey... I
don't know
everything. (smile)

Any thoughts, directions, assistance appreciated on how to get my
system
running again.

Thanks!

Scott

I have similar problem to all. Running Vista Home Prem and able to
deal with all gliches, until Monday, when my mouse and keyboard
(wireless usb) both died. Tried usb mouse, ps2 keyboard, restoring to
much earlier date. Everything works in safe mode, but *no mouse or
keyboard of any kind* after Vista loads. At this point I'd like to
throw the damn thing out the window. Any suggestions gratefully
accepted.

DDG


--
DDG
Posted via http://www.vistaheads.com

While in safe mode run a full anti-virus scan might find a culprit.
Another thing to try is to run check disk from safe mode since may find and
fix a corrupted file that is causing your problem.

"DDG" wrote in message
news

Scott J. Stringfellow;782700 Wrote:
Sorry to report, but I was never able to recover from this error.
PS2 mouse/kybd wouldn't work, even after enabling in Bios.
USB or PS2 worked fine on computer until Vista loaded, then locked.

ONLY resolution for me was to pull hd, install in another Dell, copy
data,
and then wipe array and rebuild my computer. Hoping a clean build will
prevent problem that wiped successful running of Vista Ultimate for
past 4
months.

Chris155 had excellent write-up... I sure hope Microsoft is reading
what
they've done. I'm NOT real happy right now... and taxes have to be
finished
by Tuesday!
Yes, I was just finishing mine when this happened. Sigh.

Good Luck, folks!

"Scott J. Stringfellow" wrote:

Yesterday my Vista32 Ultimate was working fine, this morning it was
in
Standby mode - not normal behavior, as I have backups & scanning
running most
of the night. Powered on and found mouse didn't work. After that
keyboard
failed. Worked on it, found it to be Win problem but not sure what.
Reading
here I may be victim of USB problem, though I've been running fine
since
Christmas. Tried Safe mode, no change. Eventually got it back to Last
Good
Config and it worked but before I could do a restore it loaded new
device
drivers for my USB, apparently 3 drivers - Generic USB Hub, USB
Composite
Device, & USB Human Interface. Once they loaded keyboard and mouse
died and
even a restore to Last Known Good hasn't fixed the problem. I also
tried a
ps2 connector keyboard & mouse and they didn't work either... not
quite sure
why there, as I thought that was different than USB, but hey... I
don't know
everything. (smile)

Any thoughts, directions, assistance appreciated on how to get my
system
running again.

Thanks!

Scott

I have similar problem to all. Running Vista Home Prem and able to
deal with all gliches, until Monday, when my mouse and keyboard
(wireless usb) both died. Tried usb mouse, ps2 keyboard, restoring to
much earlier date. Everything works in safe mode, but *no mouse or
keyboard of any kind* after Vista loads. At this point I'd like to
throw the damn thing out the window. Any suggestions gratefully
accepted.

DDG


--
DDG
Posted via http://www.vistaheads.com

Cause error in file C:\windows\prefetch\agapplaunch.db

Fix F8 enter safe mode computer C:right click properties tools error checking, check now allow to run. This fixed my problem



Scott J. Stringfello wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
09-Apr-08

Yesterday my Vista32 Ultimate was working fine, this morning it was in
Standby mode - not normal behavior, as I have backups & scanning running most
of the night. Powered on and found mouse didn't work. After that keyboard
failed. Worked on it, found it to be Win problem but not sure what. Reading
here I may be victim of USB problem, though I've been running fine since
Christmas. Tried Safe mode, no change. Eventually got it back to Last Good
Config and it worked but before I could do a restore it loaded new device
drivers for my USB, apparently 3 drivers - Generic USB Hub, USB Composite
Device, & USB Human Interface. Once they loaded keyboard and mouse died and
even a restore to Last Known Good hasn't fixed the problem. I also tried a
ps2 connector keyboard & mouse and they didn't work either... not quite sure
why there, as I thought that was different than USB, but hey... I don't know
everything. (smile)

Any thoughts, directions, assistance appreciated on how to get my system
running again.

Thanks!

Scott

Previous Posts In This Thread:

On Wednesday, April 09, 2008 7:56 PM
Scott J. Stringfello wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
Yesterday my Vista32 Ultimate was working fine, this morning it was in
Standby mode - not normal behavior, as I have backups & scanning running most
of the night. Powered on and found mouse didn't work. After that keyboard
failed. Worked on it, found it to be Win problem but not sure what. Reading
here I may be victim of USB problem, though I've been running fine since
Christmas. Tried Safe mode, no change. Eventually got it back to Last Good
Config and it worked but before I could do a restore it loaded new device
drivers for my USB, apparently 3 drivers - Generic USB Hub, USB Composite
Device, & USB Human Interface. Once they loaded keyboard and mouse died and
even a restore to Last Known Good hasn't fixed the problem. I also tried a
ps2 connector keyboard & mouse and they didn't work either... not quite sure
why there, as I thought that was different than USB, but hey... I don't know
everything. (smile)

Any thoughts, directions, assistance appreciated on how to get my system
running again.

Thanks!

Scott

On Wednesday, April 09, 2008 8:22 PM
SkyKnite wrote:

I too am having some sort of mouse trouble after the patches yesterday, and as
I too am having some sort of mouse trouble after the patches yesterday, and
as of yet, no fix, but as far as the ps2 , you may want to make sure legacy
support is enabled in the bios if you haven't been using them, maybe it was
disabled or not enabled. My problem seems to be a duplicate instal in device
manager under human interface devices, and mouse pointers. I would be curious
to know if you have same thing, but i don't know how you can find out if you
dont have mouse or keyboard working :/

Good Luck


"Scott J. Stringfellow" wrote:

On Wednesday, April 09, 2008 8:37 PM
ScottJStringfello wrote:

It may well be what happened, as I was able to get back to Last Known Config
It may well be what happened, as I was able to get back to Last Known Config
once and that's when I noticed it loading the device drivers for USB... I saw
it load 3 drivers, Generic USB Hub, USB Composite Device, USB Human
Interface... and it did this two times.

As to the PS2, for the mouse, I had to re-enable it in Bios, but it didn't
fix Win problem nor did using ps2 kybd. Again, not sure why, as I thought
that was different drivers/different hw.

Have tried System Restore off Vista install disk, but it never runs. It
SAYS it's running but nothing ever comes up. Ran Fix System and it says
nothing is wrong.
Sigh...
Thanks for trying.


"SkyKnites" wrote:

On Wednesday, April 09, 2008 8:51 PM
SkyKnite wrote:

your restore point should still exist, you could disconnect your internet, and
your restore point should still exist, you could disconnect your internet,
and restore again, buying yourself a chance to poke around without it
updating on ya

"Scott J. Stringfellow" wrote:

On Wednesday, April 09, 2008 10:13 PM
ScottJStringfello wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
Good Point.
Hadn't thought of that, but will try it.
Thanks!

"SkyKnites" wrote:

On Thursday, April 10, 2008 7:17 AM
Rui Guimar?e wrote:

I am also having the same problem, but this doesn't exactly solve the problem.
I am also having the same problem, but this doesn't exactly solve the problem.

Is there anything that can fix this issue caused by windows update?

Thanks,
Rui Guimar??es



"Scott J. Stringfellow" wrote:

On Thursday, April 10, 2008 11:02 AM
Camero wrote:

Yep, same exact issues here. Definitely an Automatic Updates issue.
Yep, same exact issues here. Definitely an Automatic Updates issue. Spent
three hours last night trying the exact same fixes. I plugged another mouse
into a different USB port and did a restore to an earlier date but the mouse
didn't work. So I unplugged it and plugged my other wireless mouse and
keyboard back into it's normal USB port and they started working fine. Then
this morning my computer automatically installed the updates again and I had
no mouse again!!

"Rui Guimar??es" wrote:

On Thursday, April 10, 2008 5:19 PM
SkyKnite wrote:

More and more complaints are rolling in, we can only hope they will get it
More and more complaints are rolling in, we can only hope they will get it
fixed and patch again to help us out :/ It sure seems to be usb related, HID
devices,(mice and keyboards) most notably. Obviously there are many out there
without a 2nd pc, who are probably stuck without a mouse/keyboard who can't
even ask for help.

"Cameron" wrote:

On Thursday, April 10, 2008 6:27 PM
DesireeStar wrote:

OK My problem is similar enough to post, the only difference is I'mrunning x64
OK My problem is similar enough to post, the only difference is I'm
running x64 Ultimate. Since yesterdays update, no USB mouse will work.


To troubleshoot I:
Changed batteries.
Changed the Mouse to a different USB mouse
Changed the USB ports.
Tried PS2

PS2 are the only ones that work.

My USB ports are fine, I can see drives etc from them, but not the
mice. When I try to plug in my logitech Cordless Trackman, it tries to
install drivers, which it doesn't need to do. What the...

Soooooo who do I yell at to get my mice working again? I hate ps2.


--
DesireeStar

On Thursday, April 10, 2008 7:10 PM
SkyKnite wrote:

x64 vista home premium here, I narrowed down my problem to vista trying to
x64 vista home premium here, I narrowed down my problem to vista trying to
find a driver for HID mouse, if i cancel out it keeps working without error,
just pops up everytime i reboot... new hardware found and driver instal
failed. Mouse shows no error in device manager and I installed 64bit
intellipoint with no problem, just no driver for HID mouse device. The
problem is definetly related to USB , HID, and seemingly the patch a few days
ago triggered it, although removing the patches did not fix it for me.

"DesireeStar" wrote:

On Friday, April 11, 2008 12:04 AM
Anthon wrote:

Hi all. Hope this helps some.
Hi all. Hope this helps some. I caught the updater before it could start up
and manually installed and rebooted after each update. My Mouse went bye bye
on Vista (KB938371). Did a restare and all was well. I am putting update on
manual until I see a fix has been issued. I suggest the rest do the same.

"SkyKnites" wrote:

On Friday, April 11, 2008 8:40 AM
Rich T wrote:

I have been plagued with your problem for months.
I have been plagued with your problem for months. I have to go to safe mode,
uninstall all the drivers, reboot and eventually everything *might* start
working again. After maybe a week or a fortnight if I am lucky, I will then
have another random USB shutdown.

Vista sucks. I think the only solution is to upgrade to XP.

On Friday, April 11, 2008 8:42 AM
Rich T wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
Like me! I spent two days repeatedly hard-rebooting my computer (ie just
pulling the plug out) until eventually Vista installed the mouse and
keyboard drivers.

On Friday, April 11, 2008 9:10 AM
SkyKnite wrote:

I fixed my problem by changing the mouse entry under Human interface devices,
I fixed my problem by changing the mouse entry under Human interface devices,
to HID-compliant consumer control device. Theres a more complete fix post
under my thread "Mouse not recognized after reboot following the 4/8 patch"
Hope this helps some of you

"Rich T" wrote:

On Friday, April 11, 2008 11:25 AM
Rich T wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
OK, I will try that.

BTW, why do not they just call it a frigging mouse in Device Manager? Did Dr
Spock design Windows?

On Friday, April 11, 2008 12:09 PM
SimpLe SI wrote:

I fixed my problem by going to device manager and uninstallingeverything under
I fixed my problem by going to device manager and uninstalling
everything under the HID section. Mouse now finally works after 2 days
of struggling to fix it.


--
SimpLe SI

On Friday, April 11, 2008 2:41 PM
SkyKnite wrote:

LoL, I know and fully agree, but to make sure I was clear on what i was doing..
LoL, I know and fully agree, but to make sure I was clear on what i was
doing....
In device manager there is a catagory called mice and other pointing
devices. In that catagory it is called mouse, and uses the intellipoint
software for a microsoft mouse.
The change I made was in the Device manager also, in the catagory "Human
interface Devices" and i changed it FROM mouse TO HID-compliant consumer
control device. Having 2 places with the mouse listed was either causing the
conflict, or blocking the load of the driver, when it requires this usbtype
driver instead, I am hoping this includes keyboards for those having usb
keyboard problems also.
From what I read and correct me if I am wrong (sure someone will :P) HID was
supposed to replace/upgrade the usb interfaces and never fully reached it's
potential and was integrated instead. I look at it as a bridge between the
onboard USB hubs and the system interface. So something like, mouse/keyboard
to USB hub to HID interface to System (where the device is finally called
mouse or keyboard, hard drive, etc). No reason why vista or the last patch
interuptted this, but if you look at some the posts over the last 18 months,
several vista patches has had this effect.

As a side note for self builders and upgraders, Improper power supply size
can cause havok with usb devices. Ya I learned that one the hard way too

"Rich T" wrote:

On Friday, April 11, 2008 3:27 PM
Sergey Egoro wrote:

All this week I'd work out of my office.
All this week I'd work out of my office. I left my mouse on work table and
use my HP Compaq nc6320 laptop without it. I'm back today and found my usb
mouse doesn't work now. It works good on my wife HP Compaq nc6320 with
Windows XP but not for me :-) with my vista business.

"Scott J. Stringfellow" wrote:

On Friday, April 11, 2008 10:29 PM
SergeyEgoro wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
I found solution on MSDN forums :-) Third item from below guide help me. My
usb mouse work again.

Symptoms: Old usb devices worked fine
new usb devices would not install
patch Windows6.0-KB940199-x86 or x64 would not install (error "this update
does not apply to your system")
pointing the installation to C:\windows\system32 returned an error


The issue is solved now and I took a few roads to get here. I tried moving
around the usbstor and deleting the infcache.1 with no results. My computer
had best results with number 3 but i will post all my steps.

1. I opened the device manager and uninstalled all the entries under
Universal Serial Bus Controller. Vista will try to reinstal them as you
uninstal, just keep track of what you have uninstalled already. After you
have uninstalled all the entries restart Vista. After this I tried installing
my new usb device... no luck

2. Download update KB940119 (either x86 or x64), using 7-zip extract the
installation file and copy the file Windows6.0-KB940199-x86.cab to c:\ (i
choose c:\ because it was easy to type). In CMD type "start /w pkgmgr /ip
/m:c:\Windows6.0-KB940199-x86.cab" (copied from earlier post xechvol) after
install, reboot machine again. I tried my devices after this and again
nothing.

3. After plugging in my new usb device, from the Device Manager window,
click "Unknown Device" and click update driver. Click Browse My Computer for
Driver Software. Either navigate to or type C:\Windows\winsxs and go on from
there. This one worked for me after pulling up a warning about the driver not
being digitally signed or something.

I have rebooted my computer and installed 3 other new usb devices all of
different nature and all three have installed fine without needing any input
from me (just the way it used to be).

On Friday, April 11, 2008 11:06 PM
chris15 wrote:

Same exact problem here, but Vista 64 Ultimate.
Same exact problem here, but Vista 64 Ultimate.

Installed KB938371, and at first bootup lost use of my Logitech USB
Trackman Wheel. It was showing up as a Generic USB HID device, and not
responding..

Other drivers were showing up as "unknown device", when I rebooted, it
turned out that was my keyboard and laptop's touchpad - both of which
interface through USB.

On that second reboot, keyboard and mouse stopped working completely -
and computer was as good as dead. Luckily had a full backup. I've
found no other solutions yet. Installing drivers manually gives me
errors about "access denied", "file not found" or messages about the
driver being "designed for windows 95 or later" and missing part of
the INF file.

This is a REALLY, REALLY bad one, MS. As another poster mentioned, a
lot of folks having this problem won't even be able to respond or
complain online, and I'll bet it'll take a few days before the Tier 1
tech support people at MS's call centers realizes it's not just people
with faulty cables / unplugged mice.

This has been the first update in years that has simply knocked my
computer dead. Automatic updates are now OFF, and will remain so..
Hopefully a hotfix comes in days - not weeks.

Smooth move, microsoft.

On Saturday, April 12, 2008 9:57 AM
ScottJStringfello wrote:

Sorry to report, but I was never able to recover from this error.
Sorry to report, but I was never able to recover from this error.
PS2 mouse/kybd wouldn't work, even after enabling in Bios.
USB or PS2 worked fine on computer until Vista loaded, then locked.

ONLY resolution for me was to pull hd, install in another Dell, copy data,
and then wipe array and rebuild my computer. Hoping a clean build will
prevent problem that wiped successful running of Vista Ultimate for past 4
months.

Chris155 had excellent write-up... I sure hope Microsoft is reading what
they've done. I'm NOT real happy right now... and taxes have to be finished
by Tuesday!
Yes, I was just finishing mine when this happened. Sigh.

Good Luck, folks!

"Scott J. Stringfellow" wrote:

On Saturday, April 19, 2008 1:29 AM
Dave Gamlen wrote:

Vista update and mouse disappears
There seems to be a lot of talk about the vista update KB938371 and it knocking out your mouse etc. Has anyone found a solution as yet?

On Sunday, April 20, 2008 3:51 PM
iconblad wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
ost
ter that keyboard
t. =EF=BF=BDReading
back to Last Good
e died and
o tried a
re
ow

try system restore back to march it worked for me

On Monday, April 28, 2008 3:41 PM
Penny Deason wrote:

mouse and keyboard
I am having the same problem. I didnot have a mouse after Windows updates. Uninstalled the updates and now I don't have a keyboard. Any help would be appreciated. Before uninstall system restore would not work and last known good boot was useless as is safe mode.

On Monday, April 28, 2008 9:51 PM
Mike S. wrote:

IT WORKED !!!
After my son inadvertently pushed the restart and install updates button (xp would change user now you must push the arrow at the end of the line)trying to get to his profile my computer hasn't been the same (No Mouse) .

Option number 3 worked like a charm for me ... outside of the Warning about Microsoft not being able to verify the driver it went PERFECTLY !!!

What a joke Microsoft can't verify it's own drivers !

THANK YOU VERY MUCH you saved me lotsa grief and aggravation .

On Wednesday, December 10, 2008 8:26 AM
DDG wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
Scott J. Stringfellow;782700 Wrote:

I have similar problem to all. Running Vista Home Prem and able to
deal with all gliches, until Monday, when my mouse and keyboard
(wireless usb) both died. Tried usb mouse, ps2 keyboard, restoring to
much earlier date. Everything works in safe mode, but *no mouse or
keyboard of any kind* after Vista loads. At this point I'd like to
throw the damn thing out the window. Any suggestions gratefully
accepted.

DDG


--
DDG
Posted via http://www.vistaheads.com

On Wednesday, December 10, 2008 9:39 AM
Curious wrote:

While in safe mode run a full anti-virus scan might find a culprit.
While in safe mode run a full anti-virus scan might find a culprit.
Another thing to try is to run check disk from safe mode since may find and
fix a corrupted file that is causing your problem.


Submitted via EggHeadCafe - Software Developer Portal of Choice
File-Based Cache for Web and non-Web Apps plus Extend ASP.NET 4.0 OutputCacheProvider
http://www.eggheadcafe.com/tutorials...e-for-web.aspx

Cause error in file C:\windows\prefetch\agapplaunch.db

Fix F8 enter safe mode computer C:right click properties tools error checking, check now allow to run. This fixed my problem



Scott J. Stringfello wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
09-Apr-08

Yesterday my Vista32 Ultimate was working fine, this morning it was in
Standby mode - not normal behavior, as I have backups & scanning running most
of the night. Powered on and found mouse didn't work. After that keyboard
failed. Worked on it, found it to be Win problem but not sure what. Reading
here I may be victim of USB problem, though I've been running fine since
Christmas. Tried Safe mode, no change. Eventually got it back to Last Good
Config and it worked but before I could do a restore it loaded new device
drivers for my USB, apparently 3 drivers - Generic USB Hub, USB Composite
Device, & USB Human Interface. Once they loaded keyboard and mouse died and
even a restore to Last Known Good hasn't fixed the problem. I also tried a
ps2 connector keyboard & mouse and they didn't work either... not quite sure
why there, as I thought that was different than USB, but hey... I don't know
everything. (smile)

Any thoughts, directions, assistance appreciated on how to get my system
running again.

Thanks!

Scott

Previous Posts In This Thread:

On Wednesday, April 09, 2008 7:56 PM
Scott J. Stringfello wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
Yesterday my Vista32 Ultimate was working fine, this morning it was in
Standby mode - not normal behavior, as I have backups & scanning running most
of the night. Powered on and found mouse didn't work. After that keyboard
failed. Worked on it, found it to be Win problem but not sure what. Reading
here I may be victim of USB problem, though I've been running fine since
Christmas. Tried Safe mode, no change. Eventually got it back to Last Good
Config and it worked but before I could do a restore it loaded new device
drivers for my USB, apparently 3 drivers - Generic USB Hub, USB Composite
Device, & USB Human Interface. Once they loaded keyboard and mouse died and
even a restore to Last Known Good hasn't fixed the problem. I also tried a
ps2 connector keyboard & mouse and they didn't work either... not quite sure
why there, as I thought that was different than USB, but hey... I don't know
everything. (smile)

Any thoughts, directions, assistance appreciated on how to get my system
running again.

Thanks!

Scott

On Wednesday, April 09, 2008 8:22 PM
SkyKnite wrote:

I too am having some sort of mouse trouble after the patches yesterday, and as
I too am having some sort of mouse trouble after the patches yesterday, and
as of yet, no fix, but as far as the ps2 , you may want to make sure legacy
support is enabled in the bios if you haven't been using them, maybe it was
disabled or not enabled. My problem seems to be a duplicate instal in device
manager under human interface devices, and mouse pointers. I would be curious
to know if you have same thing, but i don't know how you can find out if you
dont have mouse or keyboard working :/

Good Luck


"Scott J. Stringfellow" wrote:

On Wednesday, April 09, 2008 8:37 PM
ScottJStringfello wrote:

It may well be what happened, as I was able to get back to Last Known Config
It may well be what happened, as I was able to get back to Last Known Config
once and that's when I noticed it loading the device drivers for USB... I saw
it load 3 drivers, Generic USB Hub, USB Composite Device, USB Human
Interface... and it did this two times.

As to the PS2, for the mouse, I had to re-enable it in Bios, but it didn't
fix Win problem nor did using ps2 kybd. Again, not sure why, as I thought
that was different drivers/different hw.

Have tried System Restore off Vista install disk, but it never runs. It
SAYS it's running but nothing ever comes up. Ran Fix System and it says
nothing is wrong.
Sigh...
Thanks for trying.


"SkyKnites" wrote:

On Wednesday, April 09, 2008 8:51 PM
SkyKnite wrote:

your restore point should still exist, you could disconnect your internet, and
your restore point should still exist, you could disconnect your internet,
and restore again, buying yourself a chance to poke around without it
updating on ya

"Scott J. Stringfellow" wrote:

On Wednesday, April 09, 2008 10:13 PM
ScottJStringfello wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
Good Point.
Hadn't thought of that, but will try it.
Thanks!

"SkyKnites" wrote:

On Thursday, April 10, 2008 7:17 AM
Rui Guimar?e wrote:

I am also having the same problem, but this doesn't exactly solve the problem.
I am also having the same problem, but this doesn't exactly solve the problem.

Is there anything that can fix this issue caused by windows update?

Thanks,
Rui Guimar??es



"Scott J. Stringfellow" wrote:

On Thursday, April 10, 2008 11:02 AM
Camero wrote:

Yep, same exact issues here. Definitely an Automatic Updates issue.
Yep, same exact issues here. Definitely an Automatic Updates issue. Spent
three hours last night trying the exact same fixes. I plugged another mouse
into a different USB port and did a restore to an earlier date but the mouse
didn't work. So I unplugged it and plugged my other wireless mouse and
keyboard back into it's normal USB port and they started working fine. Then
this morning my computer automatically installed the updates again and I had
no mouse again!!

"Rui Guimar??es" wrote:

On Thursday, April 10, 2008 5:19 PM
SkyKnite wrote:

More and more complaints are rolling in, we can only hope they will get it
More and more complaints are rolling in, we can only hope they will get it
fixed and patch again to help us out :/ It sure seems to be usb related, HID
devices,(mice and keyboards) most notably. Obviously there are many out there
without a 2nd pc, who are probably stuck without a mouse/keyboard who can't
even ask for help.

"Cameron" wrote:

On Thursday, April 10, 2008 6:27 PM
DesireeStar wrote:

OK My problem is similar enough to post, the only difference is I'mrunning x64
OK My problem is similar enough to post, the only difference is I'm
running x64 Ultimate. Since yesterdays update, no USB mouse will work.


To troubleshoot I:
Changed batteries.
Changed the Mouse to a different USB mouse
Changed the USB ports.
Tried PS2

PS2 are the only ones that work.

My USB ports are fine, I can see drives etc from them, but not the
mice. When I try to plug in my logitech Cordless Trackman, it tries to
install drivers, which it doesn't need to do. What the...

Soooooo who do I yell at to get my mice working again? I hate ps2.


--
DesireeStar

On Thursday, April 10, 2008 7:10 PM
SkyKnite wrote:

x64 vista home premium here, I narrowed down my problem to vista trying to
x64 vista home premium here, I narrowed down my problem to vista trying to
find a driver for HID mouse, if i cancel out it keeps working without error,
just pops up everytime i reboot... new hardware found and driver instal
failed. Mouse shows no error in device manager and I installed 64bit
intellipoint with no problem, just no driver for HID mouse device. The
problem is definetly related to USB , HID, and seemingly the patch a few days
ago triggered it, although removing the patches did not fix it for me.

"DesireeStar" wrote:

On Friday, April 11, 2008 12:04 AM
Anthon wrote:

Hi all. Hope this helps some.
Hi all. Hope this helps some. I caught the updater before it could start up
and manually installed and rebooted after each update. My Mouse went bye bye
on Vista (KB938371). Did a restare and all was well. I am putting update on
manual until I see a fix has been issued. I suggest the rest do the same.

"SkyKnites" wrote:

On Friday, April 11, 2008 8:40 AM
Rich T wrote:

I have been plagued with your problem for months.
I have been plagued with your problem for months. I have to go to safe mode,
uninstall all the drivers, reboot and eventually everything *might* start
working again. After maybe a week or a fortnight if I am lucky, I will then
have another random USB shutdown.

Vista sucks. I think the only solution is to upgrade to XP.

On Friday, April 11, 2008 8:42 AM
Rich T wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
Like me! I spent two days repeatedly hard-rebooting my computer (ie just
pulling the plug out) until eventually Vista installed the mouse and
keyboard drivers.

On Friday, April 11, 2008 9:10 AM
SkyKnite wrote:

I fixed my problem by changing the mouse entry under Human interface devices,
I fixed my problem by changing the mouse entry under Human interface devices,
to HID-compliant consumer control device. Theres a more complete fix post
under my thread "Mouse not recognized after reboot following the 4/8 patch"
Hope this helps some of you

"Rich T" wrote:

On Friday, April 11, 2008 11:25 AM
Rich T wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
OK, I will try that.

BTW, why do not they just call it a frigging mouse in Device Manager? Did Dr
Spock design Windows?

On Friday, April 11, 2008 12:09 PM
SimpLe SI wrote:

I fixed my problem by going to device manager and uninstallingeverything under
I fixed my problem by going to device manager and uninstalling
everything under the HID section. Mouse now finally works after 2 days
of struggling to fix it.


--
SimpLe SI

On Friday, April 11, 2008 2:41 PM
SkyKnite wrote:

LoL, I know and fully agree, but to make sure I was clear on what i was doing..
LoL, I know and fully agree, but to make sure I was clear on what i was
doing....
In device manager there is a catagory called mice and other pointing
devices. In that catagory it is called mouse, and uses the intellipoint
software for a microsoft mouse.
The change I made was in the Device manager also, in the catagory "Human
interface Devices" and i changed it FROM mouse TO HID-compliant consumer
control device. Having 2 places with the mouse listed was either causing the
conflict, or blocking the load of the driver, when it requires this usbtype
driver instead, I am hoping this includes keyboards for those having usb
keyboard problems also.
From what I read and correct me if I am wrong (sure someone will :P) HID was
supposed to replace/upgrade the usb interfaces and never fully reached it's
potential and was integrated instead. I look at it as a bridge between the
onboard USB hubs and the system interface. So something like, mouse/keyboard
to USB hub to HID interface to System (where the device is finally called
mouse or keyboard, hard drive, etc). No reason why vista or the last patch
interuptted this, but if you look at some the posts over the last 18 months,
several vista patches has had this effect.

As a side note for self builders and upgraders, Improper power supply size
can cause havok with usb devices. Ya I learned that one the hard way too

"Rich T" wrote:

On Friday, April 11, 2008 3:27 PM
Sergey Egoro wrote:

All this week I'd work out of my office.
All this week I'd work out of my office. I left my mouse on work table and
use my HP Compaq nc6320 laptop without it. I'm back today and found my usb
mouse doesn't work now. It works good on my wife HP Compaq nc6320 with
Windows XP but not for me :-) with my vista business.

"Scott J. Stringfellow" wrote:

On Friday, April 11, 2008 10:29 PM
SergeyEgoro wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
I found solution on MSDN forums :-) Third item from below guide help me. My
usb mouse work again.

Symptoms: Old usb devices worked fine
new usb devices would not install
patch Windows6.0-KB940199-x86 or x64 would not install (error "this update
does not apply to your system")
pointing the installation to C:\windows\system32 returned an error


The issue is solved now and I took a few roads to get here. I tried moving
around the usbstor and deleting the infcache.1 with no results. My computer
had best results with number 3 but i will post all my steps.

1. I opened the device manager and uninstalled all the entries under
Universal Serial Bus Controller. Vista will try to reinstal them as you
uninstal, just keep track of what you have uninstalled already. After you
have uninstalled all the entries restart Vista. After this I tried installing
my new usb device... no luck

2. Download update KB940119 (either x86 or x64), using 7-zip extract the
installation file and copy the file Windows6.0-KB940199-x86.cab to c:\ (i
choose c:\ because it was easy to type). In CMD type "start /w pkgmgr /ip
/m:c:\Windows6.0-KB940199-x86.cab" (copied from earlier post xechvol) after
install, reboot machine again. I tried my devices after this and again
nothing.

3. After plugging in my new usb device, from the Device Manager window,
click "Unknown Device" and click update driver. Click Browse My Computer for
Driver Software. Either navigate to or type C:\Windows\winsxs and go on from
there. This one worked for me after pulling up a warning about the driver not
being digitally signed or something.

I have rebooted my computer and installed 3 other new usb devices all of
different nature and all three have installed fine without needing any input
from me (just the way it used to be).

On Friday, April 11, 2008 11:06 PM
chris15 wrote:

Same exact problem here, but Vista 64 Ultimate.
Same exact problem here, but Vista 64 Ultimate.

Installed KB938371, and at first bootup lost use of my Logitech USB
Trackman Wheel. It was showing up as a Generic USB HID device, and not
responding..

Other drivers were showing up as "unknown device", when I rebooted, it
turned out that was my keyboard and laptop's touchpad - both of which
interface through USB.

On that second reboot, keyboard and mouse stopped working completely -
and computer was as good as dead. Luckily had a full backup. I've
found no other solutions yet. Installing drivers manually gives me
errors about "access denied", "file not found" or messages about the
driver being "designed for windows 95 or later" and missing part of
the INF file.

This is a REALLY, REALLY bad one, MS. As another poster mentioned, a
lot of folks having this problem won't even be able to respond or
complain online, and I'll bet it'll take a few days before the Tier 1
tech support people at MS's call centers realizes it's not just people
with faulty cables / unplugged mice.

This has been the first update in years that has simply knocked my
computer dead. Automatic updates are now OFF, and will remain so..
Hopefully a hotfix comes in days - not weeks.

Smooth move, microsoft.

On Saturday, April 12, 2008 9:57 AM
ScottJStringfello wrote:

Sorry to report, but I was never able to recover from this error.
Sorry to report, but I was never able to recover from this error.
PS2 mouse/kybd wouldn't work, even after enabling in Bios.
USB or PS2 worked fine on computer until Vista loaded, then locked.

ONLY resolution for me was to pull hd, install in another Dell, copy data,
and then wipe array and rebuild my computer. Hoping a clean build will
prevent problem that wiped successful running of Vista Ultimate for past 4
months.

Chris155 had excellent write-up... I sure hope Microsoft is reading what
they've done. I'm NOT real happy right now... and taxes have to be finished
by Tuesday!
Yes, I was just finishing mine when this happened. Sigh.

Good Luck, folks!

"Scott J. Stringfellow" wrote:

On Saturday, April 19, 2008 1:29 AM
Dave Gamlen wrote:

Vista update and mouse disappears
There seems to be a lot of talk about the vista update KB938371 and it knocking out your mouse etc. Has anyone found a solution as yet?

On Sunday, April 20, 2008 3:51 PM
iconblad wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
ost
ter that keyboard
t. =EF=BF=BDReading
back to Last Good
e died and
o tried a
re
ow

try system restore back to march it worked for me

On Monday, April 28, 2008 3:41 PM
Penny Deason wrote:

mouse and keyboard
I am having the same problem. I didnot have a mouse after Windows updates. Uninstalled the updates and now I don't have a keyboard. Any help would be appreciated. Before uninstall system restore would not work and last known good boot was useless as is safe mode.

On Monday, April 28, 2008 9:51 PM
Mike S. wrote:

IT WORKED !!!
After my son inadvertently pushed the restart and install updates button (xp would change user now you must push the arrow at the end of the line)trying to get to his profile my computer hasn't been the same (No Mouse) .

Option number 3 worked like a charm for me ... outside of the Warning about Microsoft not being able to verify the driver it went PERFECTLY !!!

What a joke Microsoft can't verify it's own drivers !

THANK YOU VERY MUCH you saved me lotsa grief and aggravation .

On Wednesday, December 10, 2008 8:26 AM
DDG wrote:

Vista32, new driver? & USB Mouse/Keyboard not working
Scott J. Stringfellow;782700 Wrote:

I have similar problem to all. Running Vista Home Prem and able to
deal with all gliches, until Monday, when my mouse and keyboard
(wireless usb) both died. Tried usb mouse, ps2 keyboard, restoring to
much earlier date. Everything works in safe mode, but *no mouse or
keyboard of any kind* after Vista loads. At this point I'd like to
throw the damn thing out the window. Any suggestions gratefully
accepted.

DDG


--
DDG
Posted via http://www.vistaheads.com

On Wednesday, December 10, 2008 9:39 AM
Curious wrote:

While in safe mode run a full anti-virus scan might find a culprit.
While in safe mode run a full anti-virus scan might find a culprit.
Another thing to try is to run check disk from safe mode since may find and
fix a corrupted file that is causing your problem.


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