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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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USB Mouse & KYBD non-functional after recent update
I have read other posts on this subject, but cannot try to apply the
suggested solutions. I have neither a mouse nor a keyboard working. When I try to get into Safe Mode, the desktop comes up, but I cannot interact wthout a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - twice - and the problem persists. The mouse and keyboard work when I boot from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called Dell support, but nothing they tried worked either. Any suggestions would be greatly appreciated. |
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USB Mouse & KYBD non-functional after recent update
If you have a PS/2 mouse and/or keyboard you could try to use them, it worked
for me. I read other posts, where this didn't help as well... so maybe... Claus "saseve" wrote: I have read other posts on this subject, but cannot try to apply the suggested solutions. I have neither a mouse nor a keyboard working. When I try to get into Safe Mode, the desktop comes up, but I cannot interact wthout a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - twice - and the problem persists. The mouse and keyboard work when I boot from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called Dell support, but nothing they tried worked either. Any suggestions would be greatly appreciated. |
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USB Mouse & KYBD non-functional after recent update
"Claus Scheiblauer" wrote: If you have a PS/2 mouse and/or keyboard you could try to use them, it worked for me. I read other posts, where this didn't help as well... so maybe... Claus "saseve" wrote: I have read other posts on this subject, but cannot try to apply the suggested solutions. I have neither a mouse nor a keyboard working. When I try to get into Safe Mode, the desktop comes up, but I cannot interact wthout a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - twice - and the problem persists. The mouse and keyboard work when I boot from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called Dell support, but nothing they tried worked either. Any suggestions would be greatly appreciated. |
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USB Mouse & KYBD non-functional after recent update
Claus,
Thanks fo rthe suggestion. Unfortunately, my Dell does not have a PS/2 connector! end/saseve "Claus Scheiblauer" wrote: If you have a PS/2 mouse and/or keyboard you could try to use them, it worked for me. I read other posts, where this didn't help as well... so maybe... Claus "saseve" wrote: I have read other posts on this subject, but cannot try to apply the suggested solutions. I have neither a mouse nor a keyboard working. When I try to get into Safe Mode, the desktop comes up, but I cannot interact wthout a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - twice - and the problem persists. The mouse and keyboard work when I boot from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called Dell support, but nothing they tried worked either. Any suggestions would be greatly appreciated. |
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USB Mouse & KYBD non-functional after recent update
Sorry to report, but I had same problem - no mouse/kybd worked, USB or PS2.
Only recovery for me was to remove hd, put it in another Dell, copy data off, and then rebuild my computer. NOT real happy, to say the least. Hope you find a better solution. Scott "saseve" wrote: Claus, Thanks fo rthe suggestion. Unfortunately, my Dell does not have a PS/2 connector! end/saseve "Claus Scheiblauer" wrote: If you have a PS/2 mouse and/or keyboard you could try to use them, it worked for me. I read other posts, where this didn't help as well... so maybe... Claus "saseve" wrote: I have read other posts on this subject, but cannot try to apply the suggested solutions. I have neither a mouse nor a keyboard working. When I try to get into Safe Mode, the desktop comes up, but I cannot interact wthout a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - twice - and the problem persists. The mouse and keyboard work when I boot from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called Dell support, but nothing they tried worked either. Any suggestions would be greatly appreciated. |
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USB Mouse & KYBD non-functional after recent update
saseve;680710 Wrote: I have read other posts on this subject, but cannot try to apply the suggested solutions. I have neither a mouse nor a keyboard working. When I try to get into Safe Mode, the desktop comes up, but I cannot interact wthout a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - twice - and the problem persists. The mouse and keyboard work when I boot from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called Dell support, but nothing they tried worked either. Any suggestions would be greatly appreciated. Hello, you didn't mention what Dell people said. Based on that, try checking the status of your touchpad and mouse by the following : Control Panel -Classic view -Mouse - at the top, choose Hardware. One at a time, highlight " Dell touchpad "and " Hid-compliant mouse "and see what the Device Properties said below. Did it say "working properly" ? If not, go back to Mouse properties window and check the touchpad settings and pointer options, make sure appropriate boxes are checked. That's all I know. -- t-4-2 |
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USB Mouse & KYBD non-functional after recent update
i have been having the same problem with my mouse (dell) after vista upgrade.
i contacted dell and their great solution was to rebuild my system which i refused to do. after restarting my system and pressing the F8 key i was able to get into a safe mode which allowed me to go into safe mode and i as able to restore to the previous configuration. this fixed the problem at the time, but the next morning it reloaded the upgrade again and i had to do the same procedure all over again. i contacted dell again and was told that so far i was the only user with this problem and that i needed to notify microsoft so that they could fix the problem in the next upgrade. i did notify microsoft and they referred me to this discussion group and were not aware of this problem. i am pullling my hair out trying to figure this out. "saseve" wrote: I have read other posts on this subject, but cannot try to apply the suggested solutions. I have neither a mouse nor a keyboard working. When I try to get into Safe Mode, the desktop comes up, but I cannot interact wthout a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - twice - and the problem persists. The mouse and keyboard work when I boot from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called Dell support, but nothing they tried worked either. Any suggestions would be greatly appreciated. |
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USB Mouse & KYBD non-functional after recent update
rowdy123;681271 Wrote: i have been having the same problem with my mouse (dell) after vista upgrade. i contacted dell and their great solution was to rebuild my system which i refused to do. after restarting my system and pressing the F8 key i was able to get into a safe mode which allowed me to go into safe mode and i as able to restore to the previous configuration. this fixed the problem at the time, but the next morning it reloaded the upgrade again and i had to do the same procedure all over again. i contacted dell again and was told that so far i was the only user with this problem and that i needed to notify microsoft so that they could fix the problem in the next upgrade. i did notify microsoft and they referred me to this discussion group and were not aware of this problem. i am pullling my hair out trying to figure this out. "saseve" wrote: I have read other posts on this subject, but cannot try to apply the suggested solutions. I have neither a mouse nor a keyboard working. When I try to get into Safe Mode, the desktop comes up, but I cannot interact wthout a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - twice - and the problem persists. The mouse and keyboard work when I boot from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called Dell support, but nothing they tried worked either. Any suggestions would be greatly appreciated. Hello, Rowdy. You might have a different issue than Saseve, since you mentioned only your mouse. Is it a wireless ? There is an optional update meant for wireless mouse/keyboard ( Other hardware hid non-user input data filter"). Meanwhile, do your restore in Safe Mode again, BUT, this time when your are back on normal mode, go to Control Panel, under Security, pick Check For Updates, on the left side panel, pick Change Settings, check the box that says "check for updates but let me choose whether to download and install them". That way you have the chance to avoid the update which you think is the culprit. I also heard that there is a way to "hide" the update you don't want, but I don't know how to do that. -- t-4-2 |
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USB Mouse & KYBD non-functional after recent update
thanks and i already have my setting set for this option. my problem now is
that when my norton tries to update, i get error messages, that figures. can yu believe that dell support told me to wait 2 weeks until microsoft fixes the problem and then try to load the upgrade again. my mouse is a dell 2 button usb connection (non-wireless). i have tried all 4 usb ports and it still didn't fix the problem. -- rowdy123 "t-4-2" wrote: rowdy123;681271 Wrote: i have been having the same problem with my mouse (dell) after vista upgrade. i contacted dell and their great solution was to rebuild my system which i refused to do. after restarting my system and pressing the F8 key i was able to get into a safe mode which allowed me to go into safe mode and i as able to restore to the previous configuration. this fixed the problem at the time, but the next morning it reloaded the upgrade again and i had to do the same procedure all over again. i contacted dell again and was told that so far i was the only user with this problem and that i needed to notify microsoft so that they could fix the problem in the next upgrade. i did notify microsoft and they referred me to this discussion group and were not aware of this problem. i am pullling my hair out trying to figure this out. "saseve" wrote: I have read other posts on this subject, but cannot try to apply the suggested solutions. I have neither a mouse nor a keyboard working. When I try to get into Safe Mode, the desktop comes up, but I cannot interact wthout a mouse/keyboard. I booted to the Vista DVD, and restored to earlier times - twice - and the problem persists. The mouse and keyboard work when I boot from the Vista DVD. I am using a Dell E521 with Vista Home Basic. I called Dell support, but nothing they tried worked either. Any suggestions would be greatly appreciated. Hello, Rowdy. You might have a different issue than Saseve, since you mentioned only your mouse. Is it a wireless ? There is an optional update meant for wireless mouse/keyboard ( Other hardware hid non-user input data filter"). Meanwhile, do your restore in Safe Mode again, BUT, this time when your are back on normal mode, go to Control Panel, under Security, pick Check For Updates, on the left side panel, pick Change Settings, check the box that says "check for updates but let me choose whether to download and install them". That way you have the chance to avoid the update which you think is the culprit. I also heard that there is a way to "hide" the update you don't want, but I don't know how to do that. -- t-4-2 |
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USB Mouse & KYBD non-functional after recent update
rowdy123;681344 Wrote: thanks and i already have my setting set for this option. my problem now is that when my norton tries to update, i get error messages, that figures. can yu believe that dell support told me to wait 2 weeks until microsoft fixes the problem and then try to load the upgrade again. my mouse is a dell 2 button usb connection (non-wireless). i have tried all 4 usb ports and it still didn't fix the problem. -- rowdy123 "t-4-2" wrote: rowdy123;681271 Wrote: Hello, Rowdy. You might have a different issue than Saseve, since you mentioned only your mouse. Is it a wireless ? There is an optional update meant for wireless mouse/keyboard ( Other hardware hid non-user input data filter"). Meanwhile, do your restore in Safe Mode again, BUT, this time when your are back on normal mode, go to Control Panel, under Security, pick Check For Updates, on the left side panel, pick Change Settings, check the box that says "check for updates but let me choose whether to download and install them". That way you have the chance to avoid the update which you think is the culprit. I also heard that there is a way to "hide" the update you don't want, but I don't know how to do that. -- t-4-2 Hello, Rowdy. I'm sorry that I do not have answer for Norton's issue. I hear that Norton is a pain in the you -know -where. Norton camp will scream at me, but you might consider UN-install Norton ( I say, un-install, not disable),and try something like AVG or AVAST from the web sites. I hear they are free. I have McAfee. PS. Remember, You said it's the update. You might be barking at the wrong tree. May be someone with more superior knowledge will give you a better solution. -- t-4-2 |
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