The mshelp:// links don't have a protocol handler, and won't work in IE (not
to be confused with ms-help:// links, which DO work in IE)

The images worked when I first installed Vista, but something has since
broken them. I just spent a few hours comparing a working system to mine,
then trying to break it. I didn't have any luck breaking it on the "good"
machine
or fixing it on the "bad" machine.

I looked through my list of installed software and tried installing anything
that might mess with Internet or help settings - MSDN Document Explorer,
Office 2007, Firefox, Nero, Adobe CS2, the latest Windows Updates.
Everything worked
fine. Deleting the merged help indexes didn't break the good machine or
fix the bad one.

It's not user specific. I created a new user, which had the same problem as
my logon. This should also rule out IE settings.

Using Process Explorer, the file versions of everything loaded into the
HelpPane.exe were the same between the two machines, though the bad
machine didn't have as many DLLs loaded (I'm assuming that's because the
images weren't actually loaded). Comparing
traces from Process Monitor didn't show anything obviously wrong. The
traces were different, but no obvious file not found or access denied
messages. There are lots of GUIDs and "expected" registry keys not found,
so I'm not 100% sure I didn't miss something.

Unfortunately, none of this information actually fixes anything - I'm just
sharing what I did to see if it helps anyone else troubleshoot this issue.

/Frank


"bald boy" wrote in message
...
Hello,
When I click help & support; i cannot see the pictures in help file.
Here's
the screenshot: http://img442.imageshack.us/img442/9...stahelpta9.jpg
All pictures in the help file does not appear. I have checked Internet
Explorer settings, they are OK. I see pictures while I surf the web.

When I checked the source code of the page of help file, i see this for
one
of the images' location (table of contents):

a class="navigationLink" href="mshelp://help/?tocid=tocroot"IMG
class="embedObject"
src="mshelp://windows/?id=9e075df4-8dba-4527-a8b9-647b667366e1" alt="Table
of
Contents"div class="caption"Table of Contents/div/a

as you see; the source of images links to mshelp://windows/?id=.........
but this link does not work. What can be the solution?

Best,