(cross-post added to Vista Perf & Maint)
"Mongoose2" wrote in message
...
I originally posted this to the Windows Vista Setup group
(http://forums.microsoft.com/TechNet/...056&siteid=17),
but they were unable to resolve it so they suggested I try this group. There
are already several unresolved posts with this issue so I am not particularly
confident, but I will give it a shot....

I have been attempting to install Update for Windows (KB943729). The update
fails through Windows Update.

I get error code 80070643. This suggested restarting the Office Source
Engine, which I did with no effect.


No. That's just a "something's broken" code.

cmd_output OS="XPsp2"
E:\set /a c = 0x643
1603
E:\net helpmsg %c%

Fatal error during installation.
/cmd_output


And this update has nothing to do with Office.

titleInformation about new Group Policy preferences in Windows Server 2008/title
http://support.microsoft.com/?kbid=943729

extracts
This yielded the following event log:

I have also downloaded the file (Windows6.0-KB943729-x86.msu) and attempted
manual installation. Here is the event log info:
/extracts


Where you should be looking is in the update's install log,
e.g KB943729.log, especially if you try to do the install manually.
If you're not sure of the name of the appropriate diagnostic
use the codes (in both the raw hex and their decimal representations)
to search for context in *all* files which were changed during the update
attempt. E.g. search your harddrive(s) for all files which changed
on the day of the update and then sort them by the Date Modified.

The only new thing that your event log diagnostic yields is this new clue:

Data Name="ErrorCode"2149842978/Data

Converting that to hex we get this alternate code to search for
information and context:

80240022

http://technet2.microsoft.com/window....mspx?mfr=true

(Live Search for
codes (0x80240022 OR 80240022) site:microsoft.com
)
quote
0x80240022
WU_E_ALL_UPDATES_FAILED
Operation failed for all the updates.


/quote

So it's just another generic something's broken code.
But now you have one more clue for searching
all files which were changed by the update attempt
for any context from them.


I have tried running a batch file with this code:

That's on the wrong tack. You don't have a problem with WU.
The update is being delivered. Even when you download and install
this particular update you get the same symptom. Therefore, your
problem is more related to the product being updated.

Cross-posting to a Vista NG. Remainder of OP copied for convenience of new readers.


HTH

Robert Aldwinckle
---


This yielded the following event log:
- Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="Microsoft-Windows-WindowsUpdateClient"
Guid="{945a8954-c147-4acd-923f-40c45405a658}" /
EventID20/EventID
Version0/Version
Level2/Level
Task1/Task
Opcode13/Opcode
Keywords0x8000000000000028/Keywords
TimeCreated SystemTime="2008-04-04T14:33:51.891Z" /
EventRecordID131376/EventRecordID
Correlation /
Execution ProcessID="1236" ThreadID="9892" /
ChannelSystem/Channel
ComputerACER-PHIL/Computer
Security UserID="S-1-5-18" /
/System
- EventData
Data Name="errorCode"0x80070643/Data
Data Name="updateTitle"Group Policy Preference Client Side Extensions
for Windows Vista (KB943729)/Data
Data Name="updateGuid"{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}/Data
Data Name="updateRevisionNumber"100/Data
/EventData
/Event


I have also downloaded the file (Windows6.0-KB943729-x86.msu) and attempted
manual installation. Here is the event log info:

- Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="Microsoft-Windows-WUSA"
Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" /
EventID3/EventID
Version0/Version
Level2/Level
Task0/Task
Opcode0/Opcode
Keywords0x8000000000000000/Keywords
TimeCreated SystemTime="2008-04-04T12:56:43.046Z" /
EventRecordID4/EventRecordID
Correlation /
Execution ProcessID="6672" ThreadID="3028" /
ChannelSetup/Channel
ComputerACER-PHIL/Computer
Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" /
/System
- EventData
Data Name="UpdateTitle""Update for Windows (KB943729)"/Data
Data Name="ErrorCode"2149842978/Data
Data Name="ErrorString" /
Data Name="CommandLine""C:\Windows\system32\wusa.exe"
"C:\Temp\Windows6.0-KB943729-x86.msu"/Data
/EventData
/Event

I have tried running a batch file with this code:
net stop wuauserv
net stop Cryptsvc
cd /d %windir%\SoftwareDistribution
rd /s /q DataStore
ren %windir%\system32\catroot2 catroot2.old
net start wuauserv
net start Cryptsvc

I have also run SFC /Scannow and reinstalled
“D:\WindowsUpdateAgent30-x86.exe /wuforce�.

If it comes to having to reinstall Windows as an in-place upgrade, I won't
bother because that will likely cause more problems than it solves. This
laptop is not currently in a domain (it is running Vista Ultimate 32 bit) so
the upgrade is not required, but I still would like to be able to install it.

Any help would be appreciated.

Robert,

I had already searched for KB943729.log and was unable to find it. Where
does Vista store these files. They are not in the Windows directory as they
had been in XP.

"Robert Aldwinckle" wrote:

(cross-post added to Vista Perf & Maint)
"Mongoose2" wrote in message
...
I originally posted this to the Windows Vista Setup group
(http://forums.microsoft.com/TechNet/...056&siteid=17),
but they were unable to resolve it so they suggested I try this group. There
are already several unresolved posts with this issue so I am not particularly
confident, but I will give it a shot....

I have been attempting to install Update for Windows (KB943729). The update
fails through Windows Update.

I get error code 80070643. This suggested restarting the Office Source
Engine, which I did with no effect.


No. That's just a "something's broken" code.

cmd_output OS="XPsp2"
E:\set /a c = 0x643
1603
E:\net helpmsg %c%

Fatal error during installation.
/cmd_output


And this update has nothing to do with Office.

titleInformation about new Group Policy preferences in Windows Server 2008/title
http://support.microsoft.com/?kbid=943729

extracts
This yielded the following event log:

I have also downloaded the file (Windows6.0-KB943729-x86.msu) and attempted
manual installation. Here is the event log info:
/extracts


Where you should be looking is in the update's install log,
e.g KB943729.log, especially if you try to do the install manually.
If you're not sure of the name of the appropriate diagnostic
use the codes (in both the raw hex and their decimal representations)
to search for context in *all* files which were changed during the update
attempt. E.g. search your harddrive(s) for all files which changed
on the day of the update and then sort them by the Date Modified.

The only new thing that your event log diagnostic yields is this new clue:

Data Name="ErrorCode"2149842978/Data

Converting that to hex we get this alternate code to search for
information and context:

80240022

http://technet2.microsoft.com/window....mspx?mfr=true

(Live Search for
codes (0x80240022 OR 80240022) site:microsoft.com
)
quote
0x80240022
WU_E_ALL_UPDATES_FAILED
Operation failed for all the updates.


/quote

So it's just another generic something's broken code.
But now you have one more clue for searching
all files which were changed by the update attempt
for any context from them.


I have tried running a batch file with this code:

That's on the wrong tack. You don't have a problem with WU.
The update is being delivered. Even when you download and install
this particular update you get the same symptom. Therefore, your
problem is more related to the product being updated.

Cross-posting to a Vista NG. Remainder of OP copied for convenience of new readers.


HTH

Robert Aldwinckle
---


This yielded the following event log:
- Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="Microsoft-Windows-WindowsUpdateClient"
Guid="{945a8954-c147-4acd-923f-40c45405a658}" /
EventID20/EventID
Version0/Version
Level2/Level
Task1/Task
Opcode13/Opcode
Keywords0x8000000000000028/Keywords
TimeCreated SystemTime="2008-04-04T14:33:51.891Z" /
EventRecordID131376/EventRecordID
Correlation /
Execution ProcessID="1236" ThreadID="9892" /
ChannelSystem/Channel
ComputerACER-PHIL/Computer
Security UserID="S-1-5-18" /
/System
- EventData
Data Name="errorCode"0x80070643/Data
Data Name="updateTitle"Group Policy Preference Client Side Extensions
for Windows Vista (KB943729)/Data
Data Name="updateGuid"{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}/Data
Data Name="updateRevisionNumber"100/Data
/EventData
/Event


I have also downloaded the file (Windows6.0-KB943729-x86.msu) and attempted
manual installation. Here is the event log info:

- Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="Microsoft-Windows-WUSA"
Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" /
EventID3/EventID
Version0/Version
Level2/Level
Task0/Task
Opcode0/Opcode
Keywords0x8000000000000000/Keywords
TimeCreated SystemTime="2008-04-04T12:56:43.046Z" /
EventRecordID4/EventRecordID
Correlation /
Execution ProcessID="6672" ThreadID="3028" /
ChannelSetup/Channel
ComputerACER-PHIL/Computer
Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" /
/System
- EventData
Data Name="UpdateTitle""Update for Windows (KB943729)"/Data
Data Name="ErrorCode"2149842978/Data
Data Name="ErrorString" /
Data Name="CommandLine""C:\Windows\system32\wusa.exe"
"C:\Temp\Windows6.0-KB943729-x86.msu"/Data
/EventData
/Event

I have tried running a batch file with this code:
net stop wuauserv
net stop Cryptsvc
cd /d %windir%\SoftwareDistribution
rd /s /q DataStore
ren %windir%\system32\catroot2 catroot2.old
net start wuauserv
net start Cryptsvc

I have also run SFC /Scannow and reinstalled
“D:\WindowsUpdateAgent30-x86.exe /wuforce�.

If it comes to having to reinstall Windows as an in-place upgrade, I won't
bother because that will likely cause more problems than it solves. This
laptop is not currently in a domain (it is running Vista Ultimate 32 bit) so
the upgrade is not required, but I still would like to be able to install it.

Any help would be appreciated.

"Mongoose2" wrote in message

....
Robert,

I had already searched for KB943729.log and was unable to find it. Where
does Vista store these files. They are not in the Windows directory as they
had been in XP.


Perhaps it is still there but marked so that you don't see it as easily?
Or perhaps it is now in a subdirectory? Or perhaps it is named differently?
E.g. if you are using a command window, I would try:

cd /d %windir%
and
dir/a/s *943729*


BTW did you try my other suggestion for finding all possible files
written while the update was running? Such a search would find
this particular log file too.

Also, a way of supplementing any diagnostics that you do come up with
is to run ProcMon to capture a trace of registry and file accesses that
the update makes. Hence you get, for example, a list of all the writes
that were done to update the install log plus whatever registry and file
activity preceded them. From those you can infer which line in the log
was being written and perhaps what influenced the writing of it.


Good luck

Robert
---



"Robert Aldwinckle" wrote:


If you're not sure of the name of the appropriate diagnostic
use the codes (in both the raw hex and their decimal representations)
to search for context in *all* files which were changed during the update
attempt. E.g. search your harddrive(s) for all files which changed
on the day of the update and then sort them by the Date Modified.