I've just purchased a new PC, running Vista Home Premium, with a built-
in PCI Wireless adapter, but am unable to connect to the internet. I
have emailed my supplier's technical support, but I don't think the
problem is straightforward, nor do I know whether it is a hardware of
software issue, so I thought I'd try elsewhere in the meantime.

The symptons are as follows:

* I have an old Netgear DG824M wireless router/ADSL modem.
* I have a laptop running Vista Home Premium. This was able to connect
to the router and hence to the internet straight away with virtually
no configuration - just entered the WEP key and it all worked. This
has recently been upgraded to SP1, and still works okay.
* I have my old desktop running XP. This has no connection problems.
* The new PC has an Asus WL-138GE (or 138G V2 - not sure which) PCI
adapter. Initially, it was identified as a Broadcom adapter.
* The new PC had problems right from the start connecting to the
router and the internet. Most of the time, it appears to be unable to
get a DHCP address. The signal strength is always excellent, and it
correctly identifies the router as a Netgear DG824M.
* When it does manage to connect to the internet, the connection only
seems to last a few seconds, or is extremely slow.
* I cannot connect to the router at all using the new PC. It comes up
with the username and password very quickly, accepts that, but then
seems to hang loading the home page. I usually give up after about 5
or 10 minutes.
* When connected, I can ping the router and I can also ping websites,
even though I don't seem to be able to connect to them using IE.
* I have no antivirus running, and the only firewall software is
windows firewall

I have tried the following:
* Checking DHCP client service running
* Disable WEP
* Disable Windows Firewall
* I upgraded the wireless driver by downloading one from Asus. It now
recognises the adapter as an Asus 802.11g Network Adapter (driver c:
\windows\system32\drivers\BCMWL664.SyS, Broadcom 4.102.15.56), but
this doesn't seem to have made any difference
* I deleted the adapter and let it recreate itself. It loaded up the
same drivers.
* I've removed IPv6
* I've set up the PC with a static IP address (192.168.0.51), set up
the router as the gateway, and my ISP's DNS servers as the DNS
servers.
* I added an “ArpRetryCount” DWORD key to the registry as recommended
somewhere
* I made some further registry changes as recommended by Microsoft KB
928233
* I reset TCP/IP and Winsock using netsh as administrator.
* I tried "netsh interface tcp set global rss=disabled
autotuninglevel=disabled"

None of these changes seem to have made any difference, and I've run
out of things to try!

Thanks,
Oliver

that router isn't on the Vista compatibility list
http://winqual.microsoft.com/HCL/Pro...=v&cid=712&g=d

which means you might have problems with it.

try this test
https://www.microsoft.com/windows/us...d/default.mspx


On Fri, 2 May 2008 03:09:23 -0700 (PDT), wrote:

I have an old Netgear DG824M wireless router/ADSL modem.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

also see http://support.microsoft.com/kb/928233/en-us

On Fri, 2 May 2008 03:09:23 -0700 (PDT), wrote:

I've just purchased a new PC, running Vista Home Premium, with a built-
in PCI Wireless adapter, but am unable to connect to the internet. I
have emailed my supplier's technical support, but I don't think the
problem is straightforward, nor do I know whether it is a hardware of
software issue, so I thought I'd try elsewhere in the meantime.

The symptons are as follows:

* I have an old Netgear DG824M wireless router/ADSL modem.
* I have a laptop running Vista Home Premium. This was able to connect
to the router and hence to the internet straight away with virtually
no configuration - just entered the WEP key and it all worked. This
has recently been upgraded to SP1, and still works okay.
* I have my old desktop running XP. This has no connection problems.
* The new PC has an Asus WL-138GE (or 138G V2 - not sure which) PCI
adapter. Initially, it was identified as a Broadcom adapter.
* The new PC had problems right from the start connecting to the
router and the internet. Most of the time, it appears to be unable to
get a DHCP address. The signal strength is always excellent, and it
correctly identifies the router as a Netgear DG824M.
* When it does manage to connect to the internet, the connection only
seems to last a few seconds, or is extremely slow.
* I cannot connect to the router at all using the new PC. It comes up
with the username and password very quickly, accepts that, but then
seems to hang loading the home page. I usually give up after about 5
or 10 minutes.
* When connected, I can ping the router and I can also ping websites,
even though I don't seem to be able to connect to them using IE.
* I have no antivirus running, and the only firewall software is
windows firewall

I have tried the following:
* Checking DHCP client service running
* Disable WEP
* Disable Windows Firewall
* I upgraded the wireless driver by downloading one from Asus. It now
recognises the adapter as an Asus 802.11g Network Adapter (driver c:
\windows\system32\drivers\BCMWL664.SyS, Broadcom 4.102.15.56), but
this doesn't seem to have made any difference
* I deleted the adapter and let it recreate itself. It loaded up the
same drivers.
* I've removed IPv6
* I've set up the PC with a static IP address (192.168.0.51), set up
the router as the gateway, and my ISP's DNS servers as the DNS
servers.
* I added an “ArpRetryCount” DWORD key to the registry as recommended
somewhere
* I made some further registry changes as recommended by Microsoft KB
928233
* I reset TCP/IP and Winsock using netsh as administrator.
* I tried "netsh interface tcp set global rss=disabled
autotuninglevel=disabled"

None of these changes seem to have made any difference, and I've run
out of things to try!

Thanks,
Oliver
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

Thanks for the speedy response!

I appreciate the router is quite old and I'm considering replacing it
anyway, but it does work pefectly with the Vista laptop.

I've already tried KB928233, but I haven't tried the MS testing tool -
I'll try and download that over the weekend, as I'm currently
elsewhere.

One thing I forgot to mention is that on the laptop (Vista Home
Premium SP1 32bit), there is an "ICS" tab on one of the network
settings dialogs, although everything is unticked. However, this tab
doesn't appear at all on the desktop. Could ICS somehow be intefering?

On 2 May, 12:26, Barb Bowman wrote:
also seehttp://support.microsoft.com/kb/928233/en-us





On Fri, 2 May 2008 03:09:23 -0700 (PDT), wrote:
I've just purchased a new PC, running Vista Home Premium, with a built-
in PCI Wireless adapter, but am unable to connect to the internet. I
have emailed my supplier's technical support, but I don't think the
problem is straightforward, *nor do I know whether it is a hardware of
software issue, so I thought I'd try elsewhere in the meantime.

The symptons are as follows:

* I have an old Netgear DG824M wireless router/ADSL modem.
* I have a laptop running Vista Home Premium. This was able to connect
to the router and hence to the internet straight away with virtually
no configuration - just entered the WEP key and it all worked. This
has recently been upgraded to SP1, and still works okay.
* I have my old desktop running XP. This has no connection problems.
* The new PC has an Asus WL-138GE (or 138G V2 - not sure which) PCI
adapter. Initially, it was identified as a Broadcom adapter.
* The new PC had problems right from the start connecting to the
router and the internet. Most of the time, it appears to be unable to
get a DHCP address. The signal strength is always excellent, and it
correctly identifies the router as a Netgear DG824M.
* When it does manage to connect to the internet, the connection only
seems to last a few seconds, or is extremely slow.
* I cannot connect to the router at all using the new PC. It comes up
with the username and password very quickly, accepts that, but then
seems to hang loading the home page. I usually give up after about 5
or 10 minutes.
* When connected, I can ping the router and I can also ping websites,
even though I don't seem to be able to connect to them using IE.
* I have no antivirus running, and the only firewall software is
windows firewall

I have tried the following:
* Checking DHCP client service running
* Disable WEP
* Disable Windows Firewall
* I upgraded the wireless driver by downloading one from Asus. It now
recognises the adapter as an Asus 802.11g Network Adapter (driver c:
\windows\system32\drivers\BCMWL664.SyS, Broadcom 4.102.15.56), but
this doesn't seem to have made any difference
* I deleted the adapter and let it recreate itself. It loaded up the
same drivers.
* I've removed IPv6
* I've set up the PC with a static IP address (192.168.0.51), set up
the router as the gateway, and my ISP's DNS servers as the DNS
servers.
* I added an “ArpRetryCount” DWORD key to the registry as recommended
somewhere
* I made some further registry changes as recommended by Microsoft KB
928233
* I reset TCP/IP and Winsock using netsh as administrator.
* I tried "netsh interface tcp set global rss=disabled
autotuninglevel=disabled"

None of these changes seem to have made any difference, and I've run
out of things to try!

Thanks,
Oliver

--

Barb Bowman
MS-MVPhttp://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspxhttp://blogs.digitalmediaphile.com/barb/- Hide quoted text -

- Show quoted text -

please post the text output of ipconfig /all
http://digitalmediaphile.wordpress.c...t-text-output/

On Fri, 2 May 2008 05:04:52 -0700 (PDT), wrote:

Thanks for the speedy response!

I appreciate the router is quite old and I'm considering replacing it
anyway, but it does work pefectly with the Vista laptop.

I've already tried KB928233, but I haven't tried the MS testing tool -
I'll try and download that over the weekend, as I'm currently
elsewhere.

One thing I forgot to mention is that on the laptop (Vista Home
Premium SP1 32bit), there is an "ICS" tab on one of the network
settings dialogs, although everything is unticked. However, this tab
doesn't appear at all on the desktop. Could ICS somehow be intefering?

On 2 May, 12:26, Barb Bowman wrote:
also seehttp://support.microsoft.com/kb/928233/en-us





On Fri, 2 May 2008 03:09:23 -0700 (PDT), wrote:
I've just purchased a new PC, running Vista Home Premium, with a built-
in PCI Wireless adapter, but am unable to connect to the internet. I
have emailed my supplier's technical support, but I don't think the
problem is straightforward, *nor do I know whether it is a hardware of
software issue, so I thought I'd try elsewhere in the meantime.

The symptons are as follows:

* I have an old Netgear DG824M wireless router/ADSL modem.
* I have a laptop running Vista Home Premium. This was able to connect
to the router and hence to the internet straight away with virtually
no configuration - just entered the WEP key and it all worked. This
has recently been upgraded to SP1, and still works okay.
* I have my old desktop running XP. This has no connection problems.
* The new PC has an Asus WL-138GE (or 138G V2 - not sure which) PCI
adapter. Initially, it was identified as a Broadcom adapter.
* The new PC had problems right from the start connecting to the
router and the internet. Most of the time, it appears to be unable to
get a DHCP address. The signal strength is always excellent, and it
correctly identifies the router as a Netgear DG824M.
* When it does manage to connect to the internet, the connection only
seems to last a few seconds, or is extremely slow.
* I cannot connect to the router at all using the new PC. It comes up
with the username and password very quickly, accepts that, but then
seems to hang loading the home page. I usually give up after about 5
or 10 minutes.
* When connected, I can ping the router and I can also ping websites,
even though I don't seem to be able to connect to them using IE.
* I have no antivirus running, and the only firewall software is
windows firewall

I have tried the following:
* Checking DHCP client service running
* Disable WEP
* Disable Windows Firewall
* I upgraded the wireless driver by downloading one from Asus. It now
recognises the adapter as an Asus 802.11g Network Adapter (driver c:
\windows\system32\drivers\BCMWL664.SyS, Broadcom 4.102.15.56), but
this doesn't seem to have made any difference
* I deleted the adapter and let it recreate itself. It loaded up the
same drivers.
* I've removed IPv6
* I've set up the PC with a static IP address (192.168.0.51), set up
the router as the gateway, and my ISP's DNS servers as the DNS
servers.
* I added an “ArpRetryCount” DWORD key to the registry as recommended
somewhere
* I made some further registry changes as recommended by Microsoft KB
928233
* I reset TCP/IP and Winsock using netsh as administrator.
* I tried "netsh interface tcp set global rss=disabled
autotuninglevel=disabled"

None of these changes seem to have made any difference, and I've run
out of things to try!

Thanks,
Oliver

--

Barb Bowman
MS-MVPhttp://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspxhttp://blogs.digitalmediaphile.com/barb/- Hide quoted text -

- Show quoted text -
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/