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Networking with Windows Vista Networking issues and questions with Windows Vista. (microsoft.public.windows.vista.networking_sharing)

Can not offer remote assistance to Vista


« Networking with Vista and Win2K | XP -> Vista file sharing »

 
 
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  #1 (permalink)  
Old May 13th 08, 09:19 PM posted to microsoft.public.windows.vista.networking_sharing
Urvin
external usenet poster
  
Posts: 6
Default Can not offer remote assistance to Vista
Hi ,

I am in a windows 2003 Domain and have the following problem when using
remote assistance:

I can offer remote assistance to all Xp workstations but not to any Windows
Vista workstation. When I offer remote assistance to a windows Vista machine
I receive an error stating that " your offer to help could not be sent".

My Windows Vista workstations are running Windows Vista Enterprise Edition
with SP1.

Any idea what is causing this behavour?


--
Urvin
  #2 (permalink)  
Old May 14th 08, 12:25 PM posted to microsoft.public.windows.vista.networking_sharing
Sooner Al [MVP]
external usenet poster
  
Posts: 384
Default Can not offer remote assistance to Vista
A couple of things to check on the Vista machine is in "Remote Settings -
Remote Assistance - Advanced" and make sure the "Remote Control" checkbox
is *checked* and the "Create invitations that can only be used from
computers running Vista or later" checkbox is *unchecked*. Also check these
group policies.

http://support.microsoft.com/default...b;en-us;306496
http://support.microsoft.com/default...b;en-us;301527

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"Urvin" wrote in message
news
Hi ,

I am in a windows 2003 Domain and have the following problem when using
remote assistance:

I can offer remote assistance to all Xp workstations but not to any
Windows
Vista workstation. When I offer remote assistance to a windows Vista
machine
I receive an error stating that " your offer to help could not be sent".

My Windows Vista workstations are running Windows Vista Enterprise Edition
with SP1.

Any idea what is causing this behavour?


--
Urvin
  #3 (permalink)  
Old May 14th 08, 01:08 PM posted to microsoft.public.windows.vista.networking_sharing
Urvin
external usenet poster
  
Posts: 6
Default Can not offer remote assistance to Vista
Thanks for your reply ,

I have checked those settings and they are OK.

I am able to offer remote assistance from a Vista machine to an XP machine,
the problem is when I want to offer remote assistance from a Vista to another
Vista machine. Beside receiving the earlier mentioned error message on the
expert machine I get the following error logged in the event-viewer of the
novice machine ( the machine that I want to offer assistance to). Also note
that I am in a domain environment and that offering an assistance by
entering the machines IP or name ( not by creating an invitation that needs
to be mailed to the users)
Event log message

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 5/14/2008 8:52:16 AM
Event ID: 10016
Task Category: None
Level: Error
Keywords: Classic
User: WINCUR\inocente
Computer: curoil-varsovia.corp.curoil.com
Description:
The application-specific permission settings do not grant Remote Activation
permission for the COM Server application with CLSID
{3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D}
to the user WINCUR\inocente SID
(S-1-5-21-2067679335-91960342-1233803906-2438) from address 192.168.1.178.
This security permission can be modified using the Component Services
administrative tool.
Event Xml:
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
System
Provider Name="Microsoft-Windows-DistributedCOM"
Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" /
EventID Qualifiers="49152"10016/EventID
Version0/Version
Level2/Level
Task0/Task
Opcode0/Opcode
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2008-05-14T12:52:16.000Z" /
EventRecordID39712/EventRecordID
Correlation /
Execution ProcessID="0" ThreadID="0" /
ChannelSystem/Channel
Computercuroil-varsovia.corp.curoil.com/Computer
Security UserID="S-1-5-21-2067679335-91960342-1233803906-2438" /
/System
EventData
Data Name="param1"application-specific/Data
Data Name="param2"Remote/Data
Data Name="param3"Activation/Data
Data Name="param4"{3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D}/Data
Data Name="param5"WINCUR/Data
Data Name="param6"inocente/Data
Data Name="param7"S-1-5-21-2067679335-91960342-1233803906-2438/Data
Data Name="param8"192.168.1.178/Data
/EventData
/Event


Regards,
--
Urvin



"Sooner Al [MVP]" wrote:

A couple of things to check on the Vista machine is in "Remote Settings -
Remote Assistance - Advanced" and make sure the "Remote Control" checkbox
is *checked* and the "Create invitations that can only be used from
computers running Vista or later" checkbox is *unchecked*. Also check these
group policies.

http://support.microsoft.com/default...b;en-us;306496
http://support.microsoft.com/default...b;en-us;301527

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"Urvin" wrote in message
news
Hi ,

I am in a windows 2003 Domain and have the following problem when using
remote assistance:

I can offer remote assistance to all Xp workstations but not to any
Windows
Vista workstation. When I offer remote assistance to a windows Vista
machine
I receive an error stating that " your offer to help could not be sent".

My Windows Vista workstations are running Windows Vista Enterprise Edition
with SP1.

Any idea what is causing this behavour?


--
Urvin
  #4 (permalink)  
Old May 15th 08, 12:12 PM posted to microsoft.public.windows.vista.networking_sharing
Sooner Al [MVP]
external usenet poster
  
Posts: 384
Default Can not offer remote assistance to Vista
I have only used the RA offer functionality between to Vista Ultimate
machines in a small home workgroup environment. That worked well for me.
With that said perhaps this thread may have a clue.

http://forums.microsoft.com/TechNet/...8732&SiteID=17

Good luck...

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"Urvin" wrote in message
...
Thanks for your reply ,

I have checked those settings and they are OK.

I am able to offer remote assistance from a Vista machine to an XP
machine,
the problem is when I want to offer remote assistance from a Vista to
another
Vista machine. Beside receiving the earlier mentioned error message on the
expert machine I get the following error logged in the event-viewer of the
novice machine ( the machine that I want to offer assistance to). Also
note
that I am in a domain environment and that offering an assistance by
entering the machines IP or name ( not by creating an invitation that
needs
to be mailed to the users)
Event log message

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 5/14/2008 8:52:16 AM
Event ID: 10016
Task Category: None
Level: Error
Keywords: Classic
User: WINCUR\inocente
Computer: curoil-varsovia.corp.curoil.com
Description:
The application-specific permission settings do not grant Remote
Activation
permission for the COM Server application with CLSID
{3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D}
to the user WINCUR\inocente SID
(S-1-5-21-2067679335-91960342-1233803906-2438) from address 192.168.1.178.
This security permission can be modified using the Component Services
administrative tool.
Event Xml:
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
System
Provider Name="Microsoft-Windows-DistributedCOM"
Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" /
EventID Qualifiers="49152"10016/EventID
Version0/Version
Level2/Level
Task0/Task
Opcode0/Opcode
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2008-05-14T12:52:16.000Z" /
EventRecordID39712/EventRecordID
Correlation /
Execution ProcessID="0" ThreadID="0" /
ChannelSystem/Channel
Computercuroil-varsovia.corp.curoil.com/Computer
Security UserID="S-1-5-21-2067679335-91960342-1233803906-2438" /
/System
EventData
Data Name="param1"application-specific/Data
Data Name="param2"Remote/Data
Data Name="param3"Activation/Data
Data Name="param4"{3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D}/Data
Data Name="param5"WINCUR/Data
Data Name="param6"inocente/Data
Data Name="param7"S-1-5-21-2067679335-91960342-1233803906-2438/Data
Data Name="param8"192.168.1.178/Data
/EventData
/Event


Regards,
--
Urvin



"Sooner Al [MVP]" wrote:

A couple of things to check on the Vista machine is in "Remote
Settings -
Remote Assistance - Advanced" and make sure the "Remote Control"
checkbox
is *checked* and the "Create invitations that can only be used from
computers running Vista or later" checkbox is *unchecked*. Also check
these
group policies.

http://support.microsoft.com/default...b;en-us;306496
http://support.microsoft.com/default...b;en-us;301527

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"Urvin" wrote in message
news
Hi ,

I am in a windows 2003 Domain and have the following problem when using
remote assistance:

I can offer remote assistance to all Xp workstations but not to any
Windows
Vista workstation. When I offer remote assistance to a windows Vista
machine
I receive an error stating that " your offer to help could not be
sent".

My Windows Vista workstations are running Windows Vista Enterprise
Edition
with SP1.

Any idea what is causing this behavour?


--
Urvin
 



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