Hello,

I bought a brand new computer with vista pre installed on it, great memory
capabilities etc love it especially the entertainment factors, I am not an
expert at computers so when I accidently zipped all my files together and
then tried to unzip them back to their original places it didnt happen....
decided to get my code as I received no cd with new pc... rang Microsoft to
be informed that my code is invalid ! .. How can this be, its a new
computer?.. Went on site but not able to sort it out. Surely the microsoft
site should be able to read my computer like when I used xp and it validated
my genuine software... What is going on. I am frustrated because I keep
reading all this expert gobbledegook on what I should do. I work in Admin
typing letters I know nothing about programming and fixes. On a positive note
I am geting a real education on other peoples perspectives on Vista.. Shame I
did not read all the raving reviews before I went and bought my state of the
Art PC.

----------------
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suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
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http://windowshelp.microsoft.com/com...unts_passwords

It is under warranty by the Manufacturer; contact them as they, NOT
Microsoft, have sole responsibility for supporting ALL Hardware and Software
for pre-installed OEMs.
--
Mick Murphy - Qld - Australia


"Jacqui" wrote:

Hello,

I bought a brand new computer with vista pre installed on it, great memory
capabilities etc love it especially the entertainment factors, I am not an
expert at computers so when I accidently zipped all my files together and
then tried to unzip them back to their original places it didnt happen....
decided to get my code as I received no cd with new pc... rang Microsoft to
be informed that my code is invalid ! .. How can this be, its a new
computer?.. Went on site but not able to sort it out. Surely the microsoft
site should be able to read my computer like when I used xp and it validated
my genuine software... What is going on. I am frustrated because I keep
reading all this expert gobbledegook on what I should do. I work in Admin
typing letters I know nothing about programming and fixes. On a positive note
I am geting a real education on other peoples perspectives on Vista.. Shame I
did not read all the raving reviews before I went and bought my state of the
Art PC.

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://windowshelp.microsoft.com/com...unts_passwords