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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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HP Officejet 5610
I using windows vista ultimate. i have installed HP officejet 5610. When i go
to printer and scanner on control pannel it shows the scanner as installed , but i cannot seem to find the program anywhere. as i in i don't know how to start it as i cannot find in my list of installed programs. I also installed the driver from HP website . afetr downloading it i tried to run it but it is asking me which program to use to run it. can somebody help. |
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HP Officejet 5610
Have you read the printer's manual? What program does it suggest you open
for acquiring scans? Did you try Windows Paint or another graphics program that you have installed? -- Cari (MS-MVP) Printing & Imaging www.coribright.com/windows "Adnan" wrote in message ... I using windows vista ultimate. i have installed HP officejet 5610. When i go to printer and scanner on control pannel it shows the scanner as installed , but i cannot seem to find the program anywhere. as i in i don't know how to start it as i cannot find in my list of installed programs. I also installed the driver from HP website . afetr downloading it i tried to run it but it is asking me which program to use to run it. can somebody help. |
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HP Officejet 5610
I encountered similar problem with the printer I purchased 4 months ago -
Photosmart C7280. I was not able to install on Windows Vista, Win XP OK. I had to endure 4 months and unending and unhelpful help from HP that got me no where. The last offer of help from HP is 'format my harddisk and reinstall Windows', and gone your data & whatever software you have installed on your PC. HP would not resolve for me the issue of installed software licences, i.e. whether or not I lost my licenses as the license is on a per installation basis. Nothing wrong with my PC or the Windows with my PC. So HP wanted me to present them a 'virgin' PC (free of all software except Windows Vista) for them to install the printer software. HP claimed that 'there are thousand of software out there that can cause problem to the installation of HP printer software'. You think so? I think it is just red herring, or camouflage for its poor installation software that is not robust, that does not provide good error diagnostic messages with accompanying automated or manual fixes or solutions. So, after 4 months of agony, I continue to be saddled with the problem of a printer in which in which the fax software is not working, HP scanner and the all-in-one control center software are also not working - an incomplete printer product. HP claims nothing with that! I believe you and me are not alone. There are probably many others out there facing similar dilemnas. Think carefully should you be continously offered help from HP. Step by step, you may be led to the offer of the help from HP to reformat your harddisk and to uproot all the effort, the data and software that you have installed on your PC. This kind of offer of help - is it helpful? Or is it to cover up for the inadequacy of HP installation software? What kind of help is this? Isn't like saying to install an electrical wire in your house, you have to rip up and renovate your whole house. So think carefully, whether to accept the 'help' from HP. Those who have not bought HP printer & install on Windows Vista, think carefully the possibility that you may end up in the situation I am you. Better option is that you buy a printer that can work on your existing PC and co-exist with the software in the PC, and without the hassle of re-formating your PC as required by HP for their 'help' to fully install the printer software. "Adnan" wrote in message ... I using windows vista ultimate. i have installed HP officejet 5610. When i go to printer and scanner on control pannel it shows the scanner as installed , but i cannot seem to find the program anywhere. as i in i don't know how to start it as i cannot find in my list of installed programs. I also installed the driver from HP website . afetr downloading it i tried to run it but it is asking me which program to use to run it. can somebody help. |
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HP Officejet 5610
In article , Adnan wrote:
I also installed* the driver from HP website . afetr downloading it i tried to run it but it is* asking me which program to use to run it.* Did you get the software package from he http://h10025.www1.hp.com/ewfrf/wc/s...s&dlc=en&produ ct=441125&lang=en It should have downloaded as: AIO_CDB_Full_Non-Network_enu.exe (163.07M) and as an exe file it should have just run when you double clicked on it. If it did not then there is something wrong with the download or your computer! Is your USB cable from the printer plugged directly into the USB socket on the PC or via a hub? If via a hub, unplug it and plug it directly into a USB socket on the back of the PC and see if that solves the problem. IMPORTANT -- Did you install the HP software without the USB cable from the Printer plugged into the PC? If not you have to do so and you must unplug that cable from the PC and clean up all traces of HP Software using Remove Programs, delete any icons for the HP device in the Printers and Faxes folder, run Disk Clean to clean up and then reboot the computer. Then run the downloaded file and do not plug the printer cable in until the instructions on screen tell you to or until you reach [Finish]. Before you do that, unless you did install with the cable plugged in, also download from that HP website the Diagnostic Utility, run it and see if it helps detect what is wrong. I hope this helps. |
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HP Officejet 5610
On Sat, 12 Jul 2008 12:23:02 +0800, "Webner"
wrote: I encountered similar problem with the printer I purchased 4 months ago - Photosmart C7280. I was not able to install on Windows Vista, Win XP OK. I had to endure 4 months and unending and unhelpful help from HP that got me no where. The last offer of help from HP is 'format my harddisk and reinstall Windows', and gone your data & whatever software you have installed on your PC. HP would not resolve for me the issue of installed software licences, i.e. whether or not I lost my licenses as the license is on a per installation basis. Nothing wrong with my PC or the Windows with my PC. So HP wanted me to present them a 'virgin' PC (free of all software except Windows Vista) for them to install the printer software. HP claimed that 'there are thousand of software out there that can cause problem to the installation of HP printer software'. You think so? I think it is just red herring, or camouflage for its poor installation software that is not robust, that does not provide good error diagnostic messages with accompanying automated or manual fixes or solutions. So, after 4 months of agony, I continue to be saddled with the problem of a printer in which in which the fax software is not working, HP scanner and the all-in-one control center software are also not working - an incomplete printer product. HP claims nothing with that! I believe you and me are not alone. There are probably many others out there facing similar dilemnas. Think carefully should you be continously offered help from HP. Step by step, you may be led to the offer of the help from HP to reformat your harddisk and to uproot all the effort, the data and software that you have installed on your PC. This kind of offer of help - is it helpful? Or is it to cover up for the inadequacy of HP installation software? What kind of help is this? Isn't like saying to install an electrical wire in your house, you have to rip up and renovate your whole house. So think carefully, whether to accept the 'help' from HP. Those who have not bought HP printer & install on Windows Vista, think carefully the possibility that you may end up in the situation I am you. Better option is that you buy a printer that can work on your existing PC and co-exist with the software in the PC, and without the hassle of re-formating your PC as required by HP for their 'help' to fully install the printer software. "Adnan" wrote in message ... I using windows vista ultimate. i have installed HP officejet 5610. When i go to printer and scanner on control pannel it shows the scanner as installed , but i cannot seem to find the program anywhere. as i in i don't know how to start it as i cannot find in my list of installed programs. I also installed the driver from HP website . afetr downloading it i tried to run it but it is asking me which program to use to run it. can somebody help. I have a similar problem with a HP OJ 6310. I thought that it would fax when installed on Vista Home Premium( which has no Fax facility), but found ot from HP Support?? that is won't work without Vista Business or Utimate. Maybe they BS'ing me as you can't get you printer to work with Vista Ultimate either DJT |
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HP Officejet 5610
Vista Home Premium doesn't have fax software - you need to get Business
or Ultimate to get the built in MS fax software. You can, however, get free fax software on the internet (google for it)that will work with Vista Home Premium. I have a Canon 530 AIO (copy, scan.print,fax) that I set up with my wife's Vista Home Premium computer (fax modem came with the system but no fax software). The fax is built in to the AIO and you do NOT need separate fax software to fax. RTFM, you push buttons on the AIO. I have faxed a 38 page document with it. Like a regular fax machine, you need a hard copy to fax something. It even works over Comcast Voice phone service. A quick review of your 6310 manual leads me to believe that the 6310 fax is built in and works like my 530; i.e. it works like a regular fax machine. HP's software may have fax software built in - it doubt it, though. I suspect you will have to install the above mentioned software if your goal is to fax a document from Vista (use fax software to install a fax printer to fax a document via a fax modem - you do have one , right?) DJT wrote: I have a similar problem with a HP OJ 6310. I thought that it would fax when installed on Vista Home Premium( which has no Fax facility), but found ot from HP Support?? that is won't work without Vista Business or Utimate. Maybe they BS'ing me as you can't get you printer to work with Vista Ultimate either DJT |
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HP Officejet 5610
On Sun, 13 Jul 2008 07:32:45 -0600, bjr wrote:
Vista Home Premium doesn't have fax software - you need to get Business or Ultimate to get the built in MS fax software. You can, however, get free fax software on the internet (google for it)that will work with Vista Home Premium. I have a Canon 530 AIO (copy, scan.print,fax) that I set up with my wife's Vista Home Premium computer (fax modem came with the system but no fax software). The fax is built in to the AIO and you do NOT need separate fax software to fax. RTFM, you push buttons on the AIO. I have faxed a 38 page document with it. Like a regular fax machine, you need a hard copy to fax something. It even works over Comcast Voice phone service. A quick review of your 6310 manual leads me to believe that the 6310 fax is built in and works like my 530; i.e. it works like a regular fax machine. HP's software may have fax software built in - it doubt it, though. I suspect you will have to install the above mentioned software if your goal is to fax a document from Vista (use fax software to install a fax printer to fax a document via a fax modem - you do have one , right?) DJT wrote: I have a similar problem with a HP OJ 6310. I thought that it would fax when installed on Vista Home Premium( which has no Fax facility), but found ot from HP Support?? that is won't work without Vista Business or Utimate. Maybe they BS'ing me as you can't get you printer to work with Vista Ultimate either DJT Thanks for the comments. Yes I can fax from the HP OJ 6310 using hardcopy. The whole point of buying the 6310 was to be able to fax from Vista. There is no indication on the box that it will not work with Vista Home Premium. I know that I need Vista Business or Ultimate to have built in fax, I thought that HP would supply suitable software with AIO to enable it to Fax in all versions of Vista. This was where I was apprently mistaken. If I want to fax a document without having to print a hardcopy first I send it using my old computer that runs XP If the AIO will only Fax within Vista Business or Ultimate I think that the information about the printer should have said so before I bought it. PS the printer came with an offer for a redeemable portable Hard drive which I just recieved today, Printer was purchased 4.4.08 DJT |
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HP Officejet 5610
HP does not create their own software as far as I know but have some
other party do it for them. I am not surprised if the HP AIO software hooks into the MS fax software; hence the need for Ultimate or business. Free fax SW- BVRP phonetools 9.03 will work in Vista 32. I loaded it on my wife's machine. It loads and works with her motorola modem even though it says it needs a USRobotics modem (http://www.usrobotics.com/bvrp/bvrp.asp?loc=unst) Colorfax Lite from BlackIce (http://www.blackice.com/How%20to%20d...20Colorfax.HTM) is also suppose to work with Vista. DJT wrote: I know that I need Vista Business or Ultimate to have built in fax, I thought that HP would supply suitable software with AIO to enable it to Fax in all versions of Vista. This was where I was apprently mistaken. If I want to fax a document without having to print a hardcopy first I send it using my old computer that runs XP If the AIO will only Fax within Vista Business or Ultimate I think that the information about the printer should have said so before I bought it. PS the printer came with an offer for a redeemable portable Hard drive which I just recieved today, Printer was purchased 4.4.08 DJT |
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HP Officejet 5610
Yes, agree with you. The AIO software is bundled with HP Photosmart
All-in-One printer. The software consists of Photosmart and the HP Solution Centre. In HP Solution Centre in Windows Vista (whether Home Premium or other version of Vista), you can fax, scan, set scan settings, etc). It is meant to be easy to use, help in your productivity, enable novice user to use the various and important functions and capability of the AIO HP printer. The software is bundled with the printer. Such kind of software are also available on Brother printer. Brother AIO called the software Control Centre. Very useful and easy to use and helps in productivty. Now from what you described, it seems you are missing out on something which is an essential part of the printer that you purchased - the HP Solution Centre & probably HP Photosmart software. Why so? If you can tell me the symptons on the installation problem, I may be able to throw some light as to what you are going through. You may like to know what I have gone through after 4 months of 'help' from HP. All the time the 'help' does not work. Everytime I remind HP of previous unsuccessful 'help', I subject to more doses of 'help'. HP told me if I don't accept the 'help', I cannot be 'helped' by the HP staff offering the 'help'. So step by step, HP's 'help' lead me to the final 'help' offer by HP - reformat my PC and hard-disk! You know what that means all the data and software on my PC has to be ripped off! And my PC is healthy one - no problem with installing software. HP claimed it is due to the thousands of software out in the world! I had only had a couple of software installed From my experience of software installation and use, almost all software from credible companies can installed and be used without problem and with co-existence with other software. Sometime there are difficulty, but I was able to resolve them. Now and then certain things need to be fixed. The good software companies would be able to point you to the right solution. For example, some years back, Symantec guided me to fix the windows registry to solve certain problem when I reported the specific error diagnostic message generated by Symantec software, and it worked. With HP and the all-in-one Photosmart printer C7280, I am getting no where, and the problem remains and HP refuse to solve the problem, wanting me instead to allow HP to re-format the PC which is unacceptable to me. If you are facing the similar type of problem, do let me know. "DJT" wrote in message ... On Sun, 13 Jul 2008 07:32:45 -0600, bjr wrote: Vista Home Premium doesn't have fax software - you need to get Business or Ultimate to get the built in MS fax software. You can, however, get free fax software on the internet (google for it)that will work with Vista Home Premium. I have a Canon 530 AIO (copy, scan.print,fax) that I set up with my wife's Vista Home Premium computer (fax modem came with the system but no fax software). The fax is built in to the AIO and you do NOT need separate fax software to fax. RTFM, you push buttons on the AIO. I have faxed a 38 page document with it. Like a regular fax machine, you need a hard copy to fax something. It even works over Comcast Voice phone service. A quick review of your 6310 manual leads me to believe that the 6310 fax is built in and works like my 530; i.e. it works like a regular fax machine. HP's software may have fax software built in - it doubt it, though. I suspect you will have to install the above mentioned software if your goal is to fax a document from Vista (use fax software to install a fax printer to fax a document via a fax modem - you do have one , right?) DJT wrote: I have a similar problem with a HP OJ 6310. I thought that it would fax when installed on Vista Home Premium( which has no Fax facility), but found ot from HP Support?? that is won't work without Vista Business or Utimate. Maybe they BS'ing me as you can't get you printer to work with Vista Ultimate either DJT Thanks for the comments. Yes I can fax from the HP OJ 6310 using hardcopy. The whole point of buying the 6310 was to be able to fax from Vista. There is no indication on the box that it will not work with Vista Home Premium. I know that I need Vista Business or Ultimate to have built in fax, I thought that HP would supply suitable software with AIO to enable it to Fax in all versions of Vista. This was where I was apprently mistaken. If I want to fax a document without having to print a hardcopy first I send it using my old computer that runs XP If the AIO will only Fax within Vista Business or Ultimate I think that the information about the printer should have said so before I bought it. PS the printer came with an offer for a redeemable portable Hard drive which I just recieved today, Printer was purchased 4.4.08 DJT |