I recently installed a desktop theme that I downloaded from the
Internet. Since installing the theme, I no longer have any audio at
all, and WMP will not play videos. Any attempt to play videos in WMP
results in the following error: "Windows Media Player encountered a
problem while playing the file."

Other media players, such as the Divx Player and VLC, do play videos,
but without audio.

So WMP doesn't work, and audio is broken system-wide.

I have uninstalled the theme that caused this, but that did not
resolve the issue.

I have re-installed my audio drivers from Dell, but that did not
resolve the issue either.

There are no errors being reported in the event logs or device
manager.

Any thoughts? Is there a way to reinstall WMP?

No, you can not download and reinstall Vista WMP11. It is part of the Vista
OS package.

Here’s two things you can do until the calvary arrives:
1) Scan your computer with a good antivirus software and try to find if you
had downloaded a virus/malware with the theme. Although we are only assuming
that the desktop theme download has caused the problem.
2) Try System Restore. Do not do this until you perform number 1.

Hope this helps.

--
oscar

....Right click is your best friend...


"Jason C" wrote:

I recently installed a desktop theme that I downloaded from the
Internet. Since installing the theme, I no longer have any audio at
all, and WMP will not play videos. Any attempt to play videos in WMP
results in the following error: "Windows Media Player encountered a
problem while playing the file."

Other media players, such as the Divx Player and VLC, do play videos,
but without audio.

So WMP doesn't work, and audio is broken system-wide.

I have uninstalled the theme that caused this, but that did not
resolve the issue.

I have re-installed my audio drivers from Dell, but that did not
resolve the issue either.

There are no errors being reported in the event logs or device
manager.

Any thoughts? Is there a way to reinstall WMP?