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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Disappearing DVD drive--not an upper or lower filter issue
OK, I am trying to help a couple guys out both suffering from this same
issue on Vista installations. On both computers the DVD drives were working fine one day and then disappeared the next; on one computer. One computer has sp1; the other is a dual boot with out sp1. There are no upper or lower filters listed in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} The following keys do not exist HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdr4_2K HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdralw2k HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdudf HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UdfReadr They have tried uninstalling the secondary controllers that both drives are connected to and rebooting--the secondary controllers are reinstalled as expected, but the drives do not return. The first drive, the one with sp1 being installed, is a TSST corp cd dvdw sn-s082n. This drive worked flawlessly for months and suddenly disappeared. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It was used to install Vista. It's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example) The second drive is Optiarc 7530A/C. This drive NEVER worked in Vista. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It is on a dual boot machine and works flawlessly with Windows XP. It ALSO was used to install Vista. However, it's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example). The first case is irritating since it worked flawlessly and then one day stopped. I also know several people with this DVD drive and it works fine on identical laptops. One thing worth noting on this laptop is that it had difficulty with an sp1 install. During the sp1 install, the computer froze and did not complete. The user rolled back the system and the DVD was working still. He then reinstalled sp1 without incident. He noticed several days later the DVD disappeared--he cannot say with certainty if he used the DVD after the sp1 install or not. I cannot help but think damaged atapi layer. My inclination on the second one is to chalk it up to not being on the HCL, but it bothers me that you could install Vista with it, and it works everywhere else. Thoughts? |
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Disappearing DVD drive--not an upper or lower filter issue
You can try these things & see if that helps:- 1. Try to update the firmware of the drive. 2. Check the BIOS if the drives are getting detected 3. Run the following patch: !-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-alt:"Calisto MT"; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signatu-1610611985 1107304683 0 0 159 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-alt:"Arial Rounded MT Bold"; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signatu-1610611985 1073750139 0 0 159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";} p {mso-style-noshow:yes; mso-style-priority:99; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-hansi-font-family:Calibri; mso-bidi-font-family:Calibri;} .MsoPapDefault {mso-style-type:export-only;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} -- Copy the following into a text editor (notepad) and save with the filename CDGONE.REG. Merge the resulting file into the registry to clear entries which may conflict with the new software. And make sure that you save it on the desktop. REGEDIT4 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] "UpperFilters"=- "LowerFilters"=- [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdr4_2K] [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdralw2k] [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdudf] [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UdfReadr] [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdr4_xp] [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdudf_XP] [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UdfReadr_xp] -- tanuj_chadha |
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Disappearing DVD drive--not an upper or lower filter issue
Itunes is not installed--however, the reason that Itunes kills optical
drives is because it inserts upper and lower filter registry entries, which I noted in the original post do not exist and never existed. Thanks for the suggestion, though. "motarola2" wrote in message ... have you installed itunes? i've seen itunes making the DVD drive dissapear on vista -- motarola2 |
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Disappearing DVD drive--not an upper or lower filter issue
http://support.microsoft.com/kb/939052/en-us
or http://support.microsoft.com/default.aspx/kb/929461 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. wrote in message ... OK, I am trying to help a couple guys out both suffering from this same issue on Vista installations. On both computers the DVD drives were working fine one day and then disappeared the next; on one computer. One computer has sp1; the other is a dual boot with out sp1. There are no upper or lower filters listed in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} The following keys do not exist HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdr4_2K HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdralw2k HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdudf HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UdfReadr They have tried uninstalling the secondary controllers that both drives are connected to and rebooting--the secondary controllers are reinstalled as expected, but the drives do not return. The first drive, the one with sp1 being installed, is a TSST corp cd dvdw sn-s082n. This drive worked flawlessly for months and suddenly disappeared. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It was used to install Vista. It's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example) The second drive is Optiarc 7530A/C. This drive NEVER worked in Vista. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It is on a dual boot machine and works flawlessly with Windows XP. It ALSO was used to install Vista. However, it's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example). The first case is irritating since it worked flawlessly and then one day stopped. I also know several people with this DVD drive and it works fine on identical laptops. One thing worth noting on this laptop is that it had difficulty with an sp1 install. During the sp1 install, the computer froze and did not complete. The user rolled back the system and the DVD was working still. He then reinstalled sp1 without incident. He noticed several days later the DVD disappeared--he cannot say with certainty if he used the DVD after the sp1 install or not. I cannot help but think damaged atapi layer. My inclination on the second one is to chalk it up to not being on the HCL, but it bothers me that you could install Vista with it, and it works everywhere else. Thoughts? |
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Disappearing DVD drive--not an upper or lower filter issue
Hello,
Do you mean that: On the first machine, the DVD drive disappeared some days after it had been working flawlessly. However, when you want to install Windows Vista SP1 on this machine, you found the installation hung. On the second machine, the DVD drive never appeared after the system was installed. You have tried to check the Registry similarly as the steps listed in the following article but didn't find any upper or lower filters: http://support.microsoft.com/default.aspx/kb/929461 If I have any misunderstanding, please let me know. For the first machine: ============= Firstly, I would like to double check if you or them were doing anything, like installing programs or enabling services or configuring the system, when the problem happened. Would you please try a clean boot to see if it can help? Try uninstalling all the applications (especially the burning applications) to see how it goes. Or, try logging into Safe Mode to see how it goes. However, as you also mentioned that the machine cannot install Windows Vista SP1, I would suspect that there might be some incompatible applications are running on that machine. Or, even the hardware do not support Windows Vista very well. For the second machine: =============== From you description, you mentioned that the DVD drive never appeared after the system was installed, this sounds very like that the hardware is incompatible with Windows Vista. Specifically, there might be some hardware conflicts or even the hardware does not support Windows Vista. For both computers, I would suggest that you contact the hardware manufacturers to see if the hardware can support Windows Vista and, if they have any information on this or if they have any updating for the firmware. Saying this is because, we do have seen many similar problems and most of them are caused by the incompatible hardware. Thank you for your cooperation. Sincerely, George Yin Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - www.microsoft.com/security ================================================== === When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== === This posting is provided "AS IS" with no warranties, and confers no rights. |
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Disappearing DVD drive--not an upper or lower filter issue
Thank you for your response
1st machine Yes, the optical drive was functioning before the installation of sp1. During the installation of sp1, the machine hung. He rebooted, Vista came up, but he was uncomfortable with the hang, so he uninstalled sp1. However, he then REINSTALLED sp1. It was several days later he noticed that the optical drive was then missing. We are uncertain if it was immediately after the sp1 install that the drive disappeared or not. Yes, checked the registry as per kb929461--there were no upper or lower filter settings. We have rebooted in safe mode--no drive We have removed all burning programs--no drive All services are set to default settings Also, recall that the drive works fine with linux live boot disks, so we know it is still working. It is also recognized during hardware initialization when the PC first boots before windows loads. It is also recognized with a windows xp cd we used to load the old recovery console --we did not perform any xp recovery functions on the disk, we just wanted to see if it would see the drive. We have not performed a VISTA startup repair, however, which is our next step. I'd go with the drive not being supported by Vista too, if it was not for the fact it worked fine, and an identical drive with identical firmware works fine. This machine is fairly new. On the second pc, I am fairly convinced this is an HCL issue as the drive was never recognized by Vista, is not on the HCL and the manufacturer is one I have never heard of, though I understand they are owned by sony. The second machine was originally an xp machine upgraded to vista. As for hardware conflict--wouldn't that appear in device manager if that were so? There is no evidence in windows anywhere that either drive on either machine exists...nothing in device manager, nothing in event viewer..it is as if there is no drive installed at all. "George Yin(MSFT)" wrote in message ... Hello, Do you mean that: On the first machine, the DVD drive disappeared some days after it had been working flawlessly. However, when you want to install Windows Vista SP1 on this machine, you found the installation hung. On the second machine, the DVD drive never appeared after the system was installed. You have tried to check the Registry similarly as the steps listed in the following article but didn't find any upper or lower filters: http://support.microsoft.com/default.aspx/kb/929461 If I have any misunderstanding, please let me know. For the first machine: ============= Firstly, I would like to double check if you or them were doing anything, like installing programs or enabling services or configuring the system, when the problem happened. Would you please try a clean boot to see if it can help? Try uninstalling all the applications (especially the burning applications) to see how it goes. Or, try logging into Safe Mode to see how it goes. However, as you also mentioned that the machine cannot install Windows Vista SP1, I would suspect that there might be some incompatible applications are running on that machine. Or, even the hardware do not support Windows Vista very well. For the second machine: =============== From you description, you mentioned that the DVD drive never appeared after the system was installed, this sounds very like that the hardware is incompatible with Windows Vista. Specifically, there might be some hardware conflicts or even the hardware does not support Windows Vista. For both computers, I would suggest that you contact the hardware manufacturers to see if the hardware can support Windows Vista and, if they have any information on this or if they have any updating for the firmware. Saying this is because, we do have seen many similar problems and most of them are caused by the incompatible hardware. Thank you for your cooperation. Sincerely, George Yin Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - www.microsoft.com/security ================================================== === When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== === This posting is provided "AS IS" with no warranties, and confers no rights. |
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Disappearing DVD drive--not an upper or lower filter issue
Thank you Peter
kb939052 is not applicable to this situation as the drive is not even visible in explorer, device manger or drive manager kb929461 is the first thing we tried. "Peter Foldes" wrote in message ... http://support.microsoft.com/kb/939052/en-us or http://support.microsoft.com/default.aspx/kb/929461 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. wrote in message ... OK, I am trying to help a couple guys out both suffering from this same issue on Vista installations. On both computers the DVD drives were working fine one day and then disappeared the next; on one computer. One computer has sp1; the other is a dual boot with out sp1. There are no upper or lower filters listed in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} The following keys do not exist HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdr4_2K HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdralw2k HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdudf HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UdfReadr They have tried uninstalling the secondary controllers that both drives are connected to and rebooting--the secondary controllers are reinstalled as expected, but the drives do not return. The first drive, the one with sp1 being installed, is a TSST corp cd dvdw sn-s082n. This drive worked flawlessly for months and suddenly disappeared. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It was used to install Vista. It's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example) The second drive is Optiarc 7530A/C. This drive NEVER worked in Vista. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It is on a dual boot machine and works flawlessly with Windows XP. It ALSO was used to install Vista. However, it's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example). The first case is irritating since it worked flawlessly and then one day stopped. I also know several people with this DVD drive and it works fine on identical laptops. One thing worth noting on this laptop is that it had difficulty with an sp1 install. During the sp1 install, the computer froze and did not complete. The user rolled back the system and the DVD was working still. He then reinstalled sp1 without incident. He noticed several days later the DVD disappeared--he cannot say with certainty if he used the DVD after the sp1 install or not. I cannot help but think damaged atapi layer. My inclination on the second one is to chalk it up to not being on the HCL, but it bothers me that you could install Vista with it, and it works everywhere else. Thoughts? |
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Disappearing DVD drive--not an upper or lower filter issue
Are the drives connected physically at all. Checked the connections???
-- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. wrote in message ... Thank you Peter kb939052 is not applicable to this situation as the drive is not even visible in explorer, device manger or drive manager kb929461 is the first thing we tried. "Peter Foldes" wrote in message ... http://support.microsoft.com/kb/939052/en-us or http://support.microsoft.com/default.aspx/kb/929461 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. wrote in message ... OK, I am trying to help a couple guys out both suffering from this same issue on Vista installations. On both computers the DVD drives were working fine one day and then disappeared the next; on one computer. One computer has sp1; the other is a dual boot with out sp1. There are no upper or lower filters listed in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} The following keys do not exist HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdr4_2K HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdralw2k HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdudf HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UdfReadr They have tried uninstalling the secondary controllers that both drives are connected to and rebooting--the secondary controllers are reinstalled as expected, but the drives do not return. The first drive, the one with sp1 being installed, is a TSST corp cd dvdw sn-s082n. This drive worked flawlessly for months and suddenly disappeared. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It was used to install Vista. It's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example) The second drive is Optiarc 7530A/C. This drive NEVER worked in Vista. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It is on a dual boot machine and works flawlessly with Windows XP. It ALSO was used to install Vista. However, it's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example). The first case is irritating since it worked flawlessly and then one day stopped. I also know several people with this DVD drive and it works fine on identical laptops. One thing worth noting on this laptop is that it had difficulty with an sp1 install. During the sp1 install, the computer froze and did not complete. The user rolled back the system and the DVD was working still. He then reinstalled sp1 without incident. He noticed several days later the DVD disappeared--he cannot say with certainty if he used the DVD after the sp1 install or not. I cannot help but think damaged atapi layer. My inclination on the second one is to chalk it up to not being on the HCL, but it bothers me that you could install Vista with it, and it works everywhere else. Thoughts? |
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Disappearing DVD drive--not an upper or lower filter issue
Well, I seem to have a similar issue. I posted about a year ago re this, but
no 'fix' forthcoming...I was told SP1 may address it but alas... My PC has 2 internall HDDs, a CD Drive and a DVD Drive. Completely randomly one or other of the CD/DVD drives will simply dissapear and only a reboot will see it return. I tried the Upper/Lower filters 'fix' today, removing both items from Registry after backing them up, only to find BOTH drives gone...so reapplied from backup and they're both back. I just did a CD Copy using Roxio EZCD Creator 9, FROM a CD in the CD drive to a CD in the DVD Drive, copy went faultlessly, BUT as soon as completed, yep, the CD drive had disappeared from list of visible drives. Reboot, it's back! This is my only issue with Vista now, and it drives me nuts! Rgds Rod wrote in message ... OK, I am trying to help a couple guys out both suffering from this same issue on Vista installations. On both computers the DVD drives were working fine one day and then disappeared the next; on one computer. One computer has sp1; the other is a dual boot with out sp1. There are no upper or lower filters listed in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} The following keys do not exist HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdr4_2K HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdralw2k HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Cdudf HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UdfReadr They have tried uninstalling the secondary controllers that both drives are connected to and rebooting--the secondary controllers are reinstalled as expected, but the drives do not return. The first drive, the one with sp1 being installed, is a TSST corp cd dvdw sn-s082n. This drive worked flawlessly for months and suddenly disappeared. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It was used to install Vista. It's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example) The second drive is Optiarc 7530A/C. This drive NEVER worked in Vista. There is no dvd (optical drive) listed in explorer, device manager, or disk management. No relevant errors in event viewer. The drive is recognized at bootup by bios, you can boot with a live linux cd with no problems. It is on a dual boot machine and works flawlessly with Windows XP. It ALSO was used to install Vista. However, it's worth noting this drive is NOT on the HCL list, though similar models are (s082d, for example). The first case is irritating since it worked flawlessly and then one day stopped. I also know several people with this DVD drive and it works fine on identical laptops. One thing worth noting on this laptop is that it had difficulty with an sp1 install. During the sp1 install, the computer froze and did not complete. The user rolled back the system and the DVD was working still. He then reinstalled sp1 without incident. He noticed several days later the DVD disappeared--he cannot say with certainty if he used the DVD after the sp1 install or not. I cannot help but think damaged atapi layer. My inclination on the second one is to chalk it up to not being on the HCL, but it bothers me that you could install Vista with it, and it works everywhere else. Thoughts? |
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