Windows Vista - Document shows in print queue but doesn't print

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blue-eyed-tink

September 1st 08 10:04 PM

Document shows in print queue but doesn't print

Running a Vista laptop and XP desktop connected to an HP 5500 OfficeJet. When
a document is printed from the laptop it shows in the laptop queue and the
desktop queue, but does not print. I can print documents from the XP desktop.
Help!!!

Malke[_2_]

September 1st 08 11:09 PM

Document shows in print queue but doesn't print

blue-eyed-tink wrote:

Running a Vista laptop and XP desktop connected to an HP 5500 OfficeJet.
When a document is printed from the laptop it shows in the laptop queue
and the desktop queue, but does not print. I can print documents from the
XP desktop. Help!!!

Did you install Vista drivers for the printer onto the Vista machine? If
not, that's your next step. Get them from HP.

Malke
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MS-MVP
Elephant Boy Computers - Don't Panic!
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