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| Performance and Maintainance of Windows Vista A forum for performance and maintenance tasks in Windows Vista. (microsoft.public.windows.vista.performance_maintainance) |
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While attempting to diagnose a problem of not being able to get a
successful installation of iTunes 8.0 on my Dell C521 running Vista I did the following. At the suggestion of an iTunes forum member that I check for malware I downloaded and ran Spybot. I also ran the online Kaspersky scanner. Neither showed any problems. Following a procedure suggested in the forum (http://support.apple.com/ kb/HT1926) I ran the Windows Installer Cleanup utility and removed iTunes and Quicktime in their entirety. I had previously used this utility with no problems. When I tried to reinstall iTunes I got a message that Windows Installer Service could not be accessed and that it was not installed correctly. I tried to download a new version of the installer but now I can’t get online because my wireless adaptor is no longer detected. I also get a message that the Windows Security Center Service is turned off yet when I try to turn it on it says it can’t be started. I also notice that my log list of installed updates now shows there are no updates installed on this computer. (it was fully up to date). I attempted to backtrack using Restore but it too is inaccessible with the message “The Volumne Shadow Copy service used by System Restore is not working”. At this point I can’t get online to download any fixes or contact any help center. So what was the inconvenient loss of iTunes has degraded to the situation I have now. What has happened? I’m lucky I have my old laptop to have some semblance of operation. |