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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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Problem installing Lexmark x4650 - error 0x000006be, Print Spooler, Add Printer
I have had problems for the best part of a week now trying to install a brand new Lexmark x4650 printer onto my 6 month old Compaq Laptop running with Vista basic.
I have tried other printers (HP and Dell) and have had similar problems. The printer seems to install fine (both using the provided disc and after downloading the latest drivers from the Lexmark website). However once installed I receive a message advising that some software for the drivers has not installed correctly. The printer is not then visible in the Control Panel. Also: 1) When trying to install (add) a new printer manually (before and after removing all previously installed software) an error message appears, telling that the spooler is not running (or similar) 2) When checking in the services.msc console, I can see that the spooler has stopped. 3) When starting the spooler, it seems to stark ok, but as soon as I try to (again) "add" a printing (using the appropriate button) - the spooler immediately crashes (stops) and the same error message occurs - spooler not started and/or - windows can't open add printer and/or - Operation could not be completed and/or - error 0x000006be - etc... 4) I have checked the dependencies for the spooler and they are all started and set to Automatic. I have spent hours going through this and other forums trying to find a solution. I have tried many that I have found but to no avail. I would be very grateful for any assistance anyone could provide - especially from Microsoft who (when I try to contact them) say they cannot help. I have spoken to Lexmark for an hour who said the printer and my laptop were working fine and it was a Vista problem. I have currently uninstalled all software and am back to square one! Please help. Many thanks in advance. AndyW |
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Problem installing Lexmark x4650 - error 0x000006be, Print Spooler, Add Printer
Square one, does this maen the spooler is running at this time? Most
spooler failures occur due to print driver corruption of the process memory. If the spooler is not running, verify that all the driver components are gone. http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "AndyW68" wrote in message ... I have had problems for the best part of a week now trying to install a brand new Lexmark x4650 printer onto my 6 month old Compaq Laptop running with Vista basic. I have tried other printers (HP and Dell) and have had similar problems. The printer seems to install fine (both using the provided disc and after downloading the latest drivers from the Lexmark website). However once installed I receive a message advising that some software for the drivers has not installed correctly. The printer is not then visible in the Control Panel. Also: 1) When trying to install (add) a new printer manually (before and after removing all previously installed software) an error message appears, telling that the spooler is not running (or similar) 2) When checking in the services.msc console, I can see that the spooler has stopped. 3) When starting the spooler, it seems to stark ok, but as soon as I try to (again) "add" a printing (using the appropriate button) - the spooler immediately crashes (stops) and the same error message occurs - spooler not started and/or - windows can't open add printer and/or - Operation could not be completed and/or - error 0x000006be - etc... 4) I have checked the dependencies for the spooler and they are all started and set to Automatic. I have spent hours going through this and other forums trying to find a solution. I have tried many that I have found but to no avail. I would be very grateful for any assistance anyone could provide - especially from Microsoft who (when I try to contact them) say they cannot help. I have spoken to Lexmark for an hour who said the printer and my laptop were working fine and it was a Vista problem. I have currently uninstalled all software and am back to square one! Please help. Many thanks in advance. AndyW -- AndyW68 |
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Problem installing Lexmark x4650 - error 0x000006be, Print Spooler, Add Printer
the spooler is crashing. This is typically caused by print drivers
corrupting the memory in the spooler process Check the registry for the print drivers that are installed on the system and follow Bruce's instructions. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "AndyW68" wrote in message ... Thanks for your response. When I look into services.msc the spooler is started and set to Automatic. However when I select file server properties I receive a message saying 'Server properties cannot be viewed. The local printer spooler service is not running. Please restart the spooler or restart the machine' thanks Andyw68 'Alan Morris [MSFT Wrote: ;732181']Square one, does this maen the spooler is running at this time? Most spooler failures occur due to print driver corruption of the process memory. If the spooler is not running, verify that all the driver components are gone. 'Bruce's Printing Pages' (http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm) -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he 'Advanced Search' (http://support.microsoft.com/search/?adv=1) This posting is provided "AS IS" with no warranties, and confers no rights. "AndyW68" wrote in message ...- I have had problems for the best part of a week now trying to install a brand new Lexmark x4650 printer onto my 6 month old Compaq Laptop running with Vista basic. I have tried other printers (HP and Dell) and have had similar problems. The printer seems to install fine (both using the provided disc and after downloading the latest drivers from the Lexmark website). However once installed I receive a message advising that some software for the drivers has not installed correctly. The printer is not then visible in the Control Panel. Also: 1) When trying to install (add) a new printer manually (before and after removing all previously installed software) an error message appears, telling that the spooler is not running (or similar) 2) When checking in the services.msc console, I can see that the spooler has stopped. 3) When starting the spooler, it seems to stark ok, but as soon as I try to (again) "add" a printing (using the appropriate button) - the spooler immediately crashes (stops) and the same error message occurs - spooler not started and/or - windows can't open add printer and/or - Operation could not be completed and/or - error 0x000006be - etc... 4) I have checked the dependencies for the spooler and they are all started and set to Automatic. I have spent hours going through this and other forums trying to find a solution. I have tried many that I have found but to no avail. I would be very grateful for any assistance anyone could provide - especially from Microsoft who (when I try to contact them) say they cannot help. I have spoken to Lexmark for an hour who said the printer and my laptop were working fine and it was a Vista problem. I have currently uninstalled all software and am back to square one! Please help. Many thanks in advance. AndyW -- AndyW68 - -- AndyW68 |
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Hi.
I have followed Bruce’s guide to the letter and manually removed as much printer related files as I can see. I was unable to use the cleanspl.exe as it does not work with NT6.0 (only 4.0 and 5.0). However this has not worked. When I reinstalled the Lexmark printer using the provided disc, the install completes successfully but the printer does not print and no printer is visible in control panel. When the USB cable is connected (both during and after the install process) Windows searches for drivers and provides the following message in a Found New Hardware’ box: ‘Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it. One of the installers for this device cannot perform the installation at this time’ Selecting ‘Add Printer’ manually produces the messages below (depending on whether the print spooler is running at the time): Error 1067 – could not start the print spooler service – terminated unexpectedly Unable to add printer spooler service is not working Error 0x000006be There were however some files that I was unsure as to whether I should delete or not. These were in folder %systemroot%\system32\spool\drivers\w32x86. A screen dump of these in the attached document. Thanks [quote='Alan Morris [MSFT];733327']the spooler is crashing. This is typically caused by print drivers corrupting the memory in the spooler process Check the registry for the print drivers that are installed on the system and follow Bruce's instructions. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he Advanced Search |
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Document did not attach for some reason. Either too big or something as received 'IE cannot display message'
I have listed them he dlbccoin.ini DLBCDRV.CNT DLBCDRV.HLP DLBCLPA.CNT DLBCLPA.HLP DLBCMA.CNT DLBCPP5C.DLL DLBCUN5C.EXE DLBCUNRS.DLL dlbcvs.dll dlbcw2k.ini duplex1.prn duplex2.prn INSTMON.EXE license.txt LXPR2FAX.GPD msonpdrv.dll msonpui.dll STDNAMES.GPD UNIDRV.DLL UNIDRV.HLP UNIDRVUI.DLL UNIRES.DLL |
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Problem installing Lexmark x4650 - error 0x000006be, Print Spooler, Add Printer
The PnP service can't install a print driver when the spooler is not
running. is there a WER (Windows Error Report) file for the failure? %systemroot%\programdata\Microsoft\Windows\WER\Rep ortQueue\Report[#####] if you see spooler.xml and the *.tmp.hmp then you have a full memory dump of the spooler service as it failed Report.wer spooler.xml SpoolerETW.etl WERAF80.tmp.version.txt WERAF81.tmp.appcompat.txt WERAFA2.tmp.hdmp WERC42C.tmp.mdmp -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "AndyW68" wrote in message ... Hi. I have followed Bruce's guide to the letter and manually removed as much printer related files as I can see. I was unable to use the cleanspl.exe as it does not work with NT6.0 (only 4.0 and 5.0). However this has not worked. When I reinstalled the Lexmark printer using the provided disc, the install completes successfully but the printer does not print and no printer is visible in control panel. When the USB cable is connected (both during and after the install process) Windows searches for drivers and provides the following message in a Found New Hardware' box: 'Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it. One of the installers for this device cannot perform the installation at this time' Selecting 'Add Printer' manually produces the messages below (depending on whether the print spooler is running at the time): Error 1067 - could not start the print spooler service - terminated unexpectedly Unable to add printer spooler service is not working Error 0x000006be There were however some files that I was unsure as to whether I should delete or not. These were in folder %systemroot%\system32\spool\drivers\w32x86. A screen dump of these in the attached document. Thanks 'Alan Morris [MSFT Wrote: ;733327']the spooler is crashing. This is typically caused by print drivers corrupting the memory in the spooler process Check the registry for the print drivers that are installed on the system and follow Bruce's instructions. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he 'Advanced Search' (http://support.microsoft.com/search/?adv=1) -- AndyW68 |
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I can see no WER in the folder ReportQueue but there are 5 in the Report Archive (also in the WER folder you mention).
However could you advise which program I should use to open them? I receive the message 'Windows cannot open this file - please select from a list' when I tried to. Apologies for my lack of knowledge on this. Thanks for you help. [quote='Alan Morris [MSFT];734104']The PnP service can't install a print driver when the spooler is not running. is there a WER (Windows Error Report) file for the failure? %systemroot%\programdata\Microsoft\Windows\WER\Rep ortQueue\Report[#####] if you see spooler.xml and the *.tmp.hmp then you have a full memory dump of the spooler service as it failed Report.wer spooler.xml SpoolerETW.etl WERAF80.tmp.version.txt WERAF81.tmp.appcompat.txt WERAFA2.tmp.hdmp WERC42C.tmp.mdmp -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he Advanced Search |
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Problem installing Lexmark x4650 - error 0x000006be, Print Spooler, Add Printer
open the report.wer file in notepad
look for the Fault Module Name. Version=1 EventType=APPCRASH EventTime=128556963484732107 ReportType=2 Consent=1 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=spoolsv.exe Sig[1].Name=Application Version Sig[1].Value=6.0.6001.18000 Sig[2].Name=Application Timestamp Sig[2].Value=4791956c Sig[3].Name=Fault Module Name Sig[3].Value=msvcrt.dll Sig[4].Name=Fault Module Version Sig[4].Value=7.0.6001.18000 Sig[5].Name=Fault Module Timestamp Sig[5].Value=4791a727 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=0001225d to investigate the dump file, you will need ntsd.exe and internet access other than dialup http://www.microsoft.com/whdc/devtoo...tallx86.mspx#a after installing the debugger files launch ntsd -z WER####.tmp.hdmp this will open a window and leave you at a prompt with a thread ID type ..symfix ..reload k 0:022 .symfix 0:022 .reload .................................................. ........................................ ............................... Loading unloaded module list .................................................. ............... 0:022 k ChildEBP RetAddr 03cb7884 77bc9244 ntdll!KiFastSystemCallRet 03cb7888 7783c3e4 ntdll!ZwWaitForMultipleObjects+0xc 03cb7924 7783c64e kernel32!WaitForMultipleObjectsEx+0x11d 03cb7940 778adb5d kernel32!WaitForMultipleObjects+0x18 03cb79ac 778add89 kernel32!WerpReportFaultInternal+0x16d 03cb79c0 7788f54d kernel32!WerpReportFault+0x70 03cb7a4c 77be85b7 kernel32!UnhandledExceptionFilter+0x1b5 03cb7a54 77b79a14 ntdll!__RtlUserThreadStart+0x6f 03cb7a68 77b740f4 ntdll!_EH4_CallFilterFunc+0x12 03cb7a90 77bc9b99 ntdll!_except_handler4+0x8e 03cb7ab4 77bc9b6b ntdll!ExecuteHandler2+0x26 03cb7b64 77bc99f7 ntdll!ExecuteHandler+0x24 03cb7b64 76f1225d ntdll!KiUserExceptionDispatcher+0xf 03cb813c 69dab854 msvcrt!strstr+0x1e 03cb8474 69daa5e7 HPZUILHN!CHPPrintUI::VHandleInputTraysUIWIPCH+0xc4 03cbb27c 69da9de1 HPZUILHN!CHPPrintUI::UpdatePrintPropSettingsWIPCH+ 0x7a7 03cbb29c 69d9e10a HPZUILHN!CHPPrintUI::VProcessEACwIPCH+0x51 03cbeed0 69d971e7 HPZUILHN!CHPPrintUI::BOEMPrinterEvent+0xc1a 03cbeee8 71b0460e HPZUILHN!CHPPrintUI::PrinterEvent+0x27 03cbef10 71affaa3 unidrvui!HComOEMPrinterEvent+0x33 0:022 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "AndyW68" wrote in message ... I can see no WER in the folder ReportQueue but there are 5 in the Report Archive (also in the WER folder you mention). However could you advise which program I should use to open them? I receive the message 'Windows cannot open this file - please select from a list' when I tried to. Apologies for my lack of knowledge on this. Thanks for you help. 'Alan Morris [MSFT Wrote: ;734104']The PnP service can't install a print driver when the spooler is not running. is there a WER (Windows Error Report) file for the failure? %systemroot%\programdata\Microsoft\Windows\WER\Rep ortQueue\Report[#####] if you see spooler.xml and the *.tmp.hmp then you have a full memory dump of the spooler service as it failed Report.wer spooler.xml SpoolerETW.etl WERAF80.tmp.version.txt WERAF81.tmp.appcompat.txt WERAFA2.tmp.hdmp WERC42C.tmp.mdmp -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he 'Advanced Search' (http://support.microsoft.com/search/?adv=1) -- AndyW68 |
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Hi Alan - many thanks for your help so far.
I opened 5 of the WER files and they seemed pretty much identical. ie they all had Driver Package Hash mentioned. I have pasted one below: Version=1 EventType=PnPDriverInstallError EventTime=128686308933330826 Consent=1 UploadTime=128686308933330826 Response.BucketId=264434259 Response.BucketTable=5 Response.type=4 Sig[0].Name=Architecture Sig[0].Value=x86 Sig[1].Name=Win32 error Sig[1].Value=E0000246 Sig[2].Name=Inf name Sig[2].Value=lxdxprc.inf Sig[3].Name=Driver Package hash Sig[3].Value=2f82aff0f2229b2000559007afa20aaff1b26ad9 Sig[4].Name=DDInstall section name Sig[4].Value=INST_DRVR_NT_5_1 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.0.6000.2.0.0.768.2 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=2057 State[0].Key=Transport.DoneStage1 State[0].Value=1 FriendlyEventName=Could not install driver software for device ConsentKey=PnPDriverInstallError AppName=Driver software installation AppPath=C:\Windows\System32\svchost.exe ReportDescription=Windows encountered a problem while installing device drivers for your Lexmark 3600-4600 Series I then installed the debugger files as you suggest but I'm afraid after that I got lost with your instructions. Please could you clarify? Many thanks [quote='Alan Morris [MSFT];736652']open the report.wer file in notepad look for the Fault Module Name. Version=1 EventType=APPCRASH EventTime=128556963484732107 ReportType=2 Consent=1 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=spoolsv.exe Sig[1].Name=Application Version Sig[1].Value=6.0.6001.18000 Sig[2].Name=Application Timestamp Sig[2].Value=4791956c Sig[3].Name=Fault Module Name Sig[3].Value=msvcrt.dll Sig[4].Name=Fault Module Version Sig[4].Value=7.0.6001.18000 Sig[5].Name=Fault Module Timestamp Sig[5].Value=4791a727 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=0001225d to investigate the dump file, you will need ntsd.exe and internet access other than dialup Install Debugging Tools for Windows 32-bit Version after installing the debugger files launch ntsd -z WER####.tmp.hdmp this will open a window and leave you at a prompt with a thread ID type ..symfix ..reload k 0:022 .symfix 0:022 .reload .................................................. ........................................ ............................... Loading unloaded module list .................................................. ............... 0:022 k ChildEBP RetAddr 03cb7884 77bc9244 ntdll!KiFastSystemCallRet 03cb7888 7783c3e4 ntdll!ZwWaitForMultipleObjects+0xc 03cb7924 7783c64e kernel32!WaitForMultipleObjectsEx+0x11d 03cb7940 778adb5d kernel32!WaitForMultipleObjects+0x18 03cb79ac 778add89 kernel32!WerpReportFaultInternal+0x16d 03cb79c0 7788f54d kernel32!WerpReportFault+0x70 03cb7a4c 77be85b7 kernel32!UnhandledExceptionFilter+0x1b5 03cb7a54 77b79a14 ntdll!__RtlUserThreadStart+0x6f 03cb7a68 77b740f4 ntdll!_EH4_CallFilterFunc+0x12 03cb7a90 77bc9b99 ntdll!_except_handler4+0x8e 03cb7ab4 77bc9b6b ntdll!ExecuteHandler2+0x26 03cb7b64 77bc99f7 ntdll!ExecuteHandler+0x24 03cb7b64 76f1225d ntdll!KiUserExceptionDispatcher+0xf 03cb813c 69dab854 msvcrt!strstr+0x1e 03cb8474 69daa5e7 HPZUILHN!CHPPrintUI::VHandleInputTraysUIWIPCH+0xc4 03cbb27c 69da9de1 HPZUILHN!CHPPrintUI::UpdatePrintPropSettingsWIPCH+ 0x7a7 03cbb29c 69d9e10a HPZUILHN!CHPPrintUI::VProcessEACwIPCH+0x51 03cbeed0 69d971e7 HPZUILHN!CHPPrintUI::BOEMPrinterEvent+0xc1a 03cbeee8 71b0460e HPZUILHN!CHPPrintUI::PrinterEvent+0x27 03cbef10 71affaa3 unidrvui!HComOEMPrinterEvent+0x33 0:022 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he Advanced Search |
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