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Recently, I have a new compact desktop that running Vista Home Basic and it
can access Windows 2003 server and Internet at head office. But it cannot access to the web page and Win2003 server when it had been relocated to another office.It shown "cannot found the host / web page". I cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition via Internet. Also, other PCs can access the server and internet as normal at this moment. The problem have been fixed when restore the OS to factory setting. After a few day, I have a compact notebook that running Vista Home Preminum and it works as normal before. The notebook cannot to access the web page and cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition iva Internet and access to the Windows 2003 server. I tried to access the web page via wireless LAN but it still failure. I had installed the Symantec Antivirus coporate version before this issue and uninstalled finally. Anybody can help me to solve the problem ? Is it caused by Virus or some bug in Vista or Compac Vista ?? Thanks a million ^_^ Po |
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We need more information to help. Posting the result of ipconfig /all may
help. -- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Po" wrote in message ... Recently, I have a new compact desktop that running Vista Home Basic and it can access Windows 2003 server and Internet at head office. But it cannot access to the web page and Win2003 server when it had been relocated to another office.It shown "cannot found the host / web page". I cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition via Internet. Also, other PCs can access the server and internet as normal at this moment. The problem have been fixed when restore the OS to factory setting. After a few day, I have a compact notebook that running Vista Home Preminum and it works as normal before. The notebook cannot to access the web page and cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition iva Internet and access to the Windows 2003 server. I tried to access the web page via wireless LAN but it still failure. I had installed the Symantec Antivirus coporate version before this issue and uninstalled finally. Anybody can help me to solve the problem ? Is it caused by Virus or some bug in Vista or Compac Vista ?? Thanks a million ^_^ Po |
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Dear Robert L.
As the notebook is "traditional chinese" lanague, I translate to english as follows: Ethernet 介面卡 區域連線: 連線特定 DNS 尾碼 . . . . . . . . : 描述 . . . . . . . . . . . . . . .: Broadcom NetLink (TM) Gigabit Ethernet MAC Address . . . . . . . . . . . . .: 00-1C-C4-D2-81-46 DHCP Start . . . . . . . . . . . . : Yes Auto Config . . . . . . . . . . .: Yes Local IPv6 Address . . . . . . . : fe80::9c36:d42c:e095:2b45%20 Auto Config IPv4 address . . . . . . . .: 169.254.43.69 mask . . . . . . . . . . . .: 255.255.0.0 Gateway . . . . . . . . . . . . .: 0.0.0.0 DNS Server . . . . . . . . . . . .: fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip . . . . . . . .: Start I had tried to uninstalled and reinstalled the NIC adapter and disable firewall, etc. Finally, I can't to access any network even I enter the IPv4 address by manual. I can't ping even 127.0.0.1 now. Can I repair/reinstall the Vista without reinstall the application and restore data ? Thanks a million ! Po "Robert L. (MS-MVP)" wrote: We need more information to help. Posting the result of ipconfig /all may help. -- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Po" wrote in message ... Recently, I have a new compact desktop that running Vista Home Basic and it can access Windows 2003 server and Internet at head office. But it cannot access to the web page and Win2003 server when it had been relocated to another office.It shown "cannot found the host / web page". I cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition via Internet. Also, other PCs can access the server and internet as normal at this moment. The problem have been fixed when restore the OS to factory setting. After a few day, I have a compact notebook that running Vista Home Preminum and it works as normal before. The notebook cannot to access the web page and cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition iva Internet and access to the Windows 2003 server. I tried to access the web page via wireless LAN but it still failure. I had installed the Symantec Antivirus coporate version before this issue and uninstalled finally. Anybody can help me to solve the problem ? Is it caused by Virus or some bug in Vista or Compac Vista ?? Thanks a million ^_^ Po |
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Dear Robert L.
Refer to another post, I download and run the "Norton_Removal_Tool". The problem have been fixed immediately. Thanks ! Po "Robert L. (MS-MVP)" wrote: We need more information to help. Posting the result of ipconfig /all may help. -- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Po" wrote in message ... Recently, I have a new compact desktop that running Vista Home Basic and it can access Windows 2003 server and Internet at head office. But it cannot access to the web page and Win2003 server when it had been relocated to another office.It shown "cannot found the host / web page". I cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition via Internet. Also, other PCs can access the server and internet as normal at this moment. The problem have been fixed when restore the OS to factory setting. After a few day, I have a compact notebook that running Vista Home Preminum and it works as normal before. The notebook cannot to access the web page and cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition iva Internet and access to the Windows 2003 server. I tried to access the web page via wireless LAN but it still failure. I had installed the Symantec Antivirus coporate version before this issue and uninstalled finally. Anybody can help me to solve the problem ? Is it caused by Virus or some bug in Vista or Compac Vista ?? Thanks a million ^_^ Po |
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Thank you for the update.
-- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Po" wrote in message ... Dear Robert L. Refer to another post, I download and run the "Norton_Removal_Tool". The problem have been fixed immediately. Thanks ! Po "Robert L. (MS-MVP)" wrote: We need more information to help. Posting the result of ipconfig /all may help. -- Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Po" wrote in message ... Recently, I have a new compact desktop that running Vista Home Basic and it can access Windows 2003 server and Internet at head office. But it cannot access to the web page and Win2003 server when it had been relocated to another office.It shown "cannot found the host / web page". I cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition via Internet. Also, other PCs can access the server and internet as normal at this moment. The problem have been fixed when restore the OS to factory setting. After a few day, I have a compact notebook that running Vista Home Preminum and it works as normal before. The notebook cannot to access the web page and cannot ping to any true IP except the true IP of ther router but it can updated the antivirus definition iva Internet and access to the Windows 2003 server. I tried to access the web page via wireless LAN but it still failure. I had installed the Symantec Antivirus coporate version before this issue and uninstalled finally. Anybody can help me to solve the problem ? Is it caused by Virus or some bug in Vista or Compac Vista ?? Thanks a million ^_^ Po |