|
|
Welcome to Vista Banter. You are currently viewing our boards as a guest which gives you limited access to view most discussions, articles and access our other FREE features. By joining our free community you will have access to ask questions and reply to others posts, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact contact support. |
|
|||||||
| Performance and Maintainance of Windows Vista A forum for performance and maintenance tasks in Windows Vista. (microsoft.public.windows.vista.performance_maintainance) |
|
|
LinkBack | Thread Tools | Display Modes |
November 4th 08, 06:23 PM
posted to microsoft.public.internetexplorer.general,microsoft.public.windows.vista.performance_maintenance
|
|||
|
|||
Internet Explorer has stopped working
(cross-post added to Vista Perf & Maint)
"mushalvarez" wrote in message news  Hi, this is the problem details: Problem signatu Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 7.0.6000.16757 Application Timestamp: 48e4238e Fault Module Name: COMCTL32.dll Fault Module Version: 5.82.6000.16386 Your version of that module would appear to be a problem, depending on your level of maintenance. How did you get it? I don't have your OS but think you should make sure it is properly updated. E.g. then perhaps you would get this one (ignore the title) http://support.microsoft.com/kb/932406 (Live Search for vista "service pack 1" "file version" comctl32 site:microsoft.com ) quotes This problem was first corrected in Windows Vista Service Pack 1. Comctl32.dll 6.10.6000.20533 1,648,128 09-Feb-2007 03:33 x86 /quotes Good luck Robert Aldwinckle --- Fault Module Timestamp: 4549bcb0 Exception Code: c0000005 Exception Offset: 0000b4e7 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 1033 Additional Information 1: 8d13 Additional Information 2: cdca9b1d21d12b77d84f02df48e34311 Additional Information 3: 8d13 Additional Information 4: cdca9b1d21d12b77d84f02df48e34311 This is when I tried opening a certain website. I ran diagnostics and this is what came up: I think i may have skipped an update.? Or something regressed that module. ; ) Diagnostic Report (1.7.0110.1): ----------------------------------------- WGA Data-- Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37 Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc= Windows Product ID: 89578-OEM-7332157-00056 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010300.0.0.003 ID: {5BCCE852-7F1C-48EC-BCCD-8AE35B589412}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Home Premium Architectu 0x00000000 Build lab: 6000.vista_gdr.080917-1612 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data-- ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 WGA Notifications Data-- Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data-- Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGATray.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data-- Office Status: 114 Blocked VLK 2 Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2 OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e Browser Data-- Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data-- Other data-- Office Details: GenuineResultsMachineDataUGUID{5BCCE852-7F1C-48EC-BCCD-8AE35B589412}/UGUIDVersion1.7.0110.1/VersionOS6.0.6000.2.00010300.0.0.003/OSArchitecturex32/ArchitecturePKey*****-*****-*****-*****-2TB37/PKeyPID89578-OEM-7332157-00056/PIDPIDType2/PIDTypeSIDS-1-5-21-1562776209-2331940434-728668381/SIDSYSTEMManufacturerLENOVO/ManufacturerModelINVALID /Model/SYSTEMBIOSManufacturerLENOVO/ManufacturerVersion06CN23WW/VersionSMBIOSVersion major="2" minor="4"/Date20071120000000.000000+000/Date/BIOSHWID75313507018400FA/HWIDUserLCID0409/UserLCIDSystemLCID0409/SystemLCIDTimeZoneSE Asia Standard Time(GMT+07:00)/TimeZoneiJoin0/iJoinSBIDstat3/statmsppid/msppidname/namemodel/model/SBIDOEMOEMIDLENOVO/OEMIDOEMTableIDCB-01 /OEMTableID/OEMBRT//MachineDataSoftwareOfficeResult114/ResultProductsProduct GUID="{90110409-6000-11D3-8CFE-0150048383C9}"LegitResult114/LegitResultNameMicrosoft Office Professional Edition 2003/NameVer11/VerVal59D1605114E3500/ValHashvfZmaSmFPIYrLWTcZSZErUQg+Fo=/HashPid73931-640-0000106-57531/PidPidType14/PidType/Product/ProductsApplicationsApp Id="15" Version="11" Result="114"/App Id="16" Version="11" Result="114"/App Id="18" Version="11" Result="114"/App Id="19" Version="11" Result="114"/App Id="1A" Version="11" Result="114"/App Id="1B" Version="11" Result="114"/App Id="44" Version="11" Result="114"//Applications/Office/Software/GenuineResults Spsys.log Content: 0x80070002 Licensing Data-- Software licensing service version: 6.0.6000.16509 Name: Windows(TM) Vista, HomePremium edition Description: Windows Operating System - Vista, OEM_SLP channel Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 89578-00146-321-500056-02-1033-6000.0000-0422008 Installation ID: 00593532978310973694848671731287087391169501950044 0192 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203 Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204 Partial Product Key: 2TB37 License Status: Licensed HWID Data-- HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRm6KpQDgYEFEpRDI 3KsUaDeL+s81Iz8vTaSsh3eoSsViqF OEM Activation 1.0 Data-- N/A OEM Activation 2.0 Data-- BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC LENOVO OEMAPIC FACP LENOVO CB-01 HPET LENOVO OEMHPET BOOT LENOVO OEMBOOT MCFG LENOVO OEMMCFG SLIC LENOVO CB-01 ECDT LENOVO OEMECDT OEMB LENOVO AMI_OEM GSCI LENOVO GMCHSCI ATKG A_M_I_ OEMATKG SSDT PmRef CpuPm Help would be very much appreciated. -- MUSH ALVAREZ 
|
|
November 5th 08, 10:25 AM
posted to microsoft.public.internetexplorer.general,microsoft.public.windows.vista.performance_maintenance
|
|||
|
|||
|
Internet Explorer has stopped working
As Robert has indicated, that is an old version of that file. Likely
something you installed overwrote the correct one with it, not a good thing. The way system protection works, you were likely warned when this happened but ok'd the file write process. Running sfc /scannow from an elevated command prompt may allow Vista to correct the issue. It's also possible that an IE plugin is using this file from a separate cache in the user appdata, in which case the most appropriate step would be to remove/disable that plugin from loading with IE. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Robert Aldwinckle" wrote in message ... (cross-post added to Vista Perf & Maint) "mushalvarez" wrote in message news Hi, this is the problem details: Problem signatu Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 7.0.6000.16757 Application Timestamp: 48e4238e Fault Module Name: COMCTL32.dll Fault Module Version: 5.82.6000.16386 Your version of that module would appear to be a problem, depending on your level of maintenance. How did you get it? I don't have your OS but think you should make sure it is properly updated. E.g. then perhaps you would get this one (ignore the title) http://support.microsoft.com/kb/932406 (Live Search for vista "service pack 1" "file version" comctl32 site:microsoft.com ) quotes This problem was first corrected in Windows Vista Service Pack 1. Comctl32.dll 6.10.6000.20533 1,648,128 09-Feb-2007 03:33 x86 /quotes Good luck Robert Aldwinckle --- Fault Module Timestamp: 4549bcb0 Exception Code: c0000005 Exception Offset: 0000b4e7 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 1033 Additional Information 1: 8d13 Additional Information 2: cdca9b1d21d12b77d84f02df48e34311 Additional Information 3: 8d13 Additional Information 4: cdca9b1d21d12b77d84f02df48e34311 This is when I tried opening a certain website. I ran diagnostics and this is what came up: I think i may have skipped an update.? Or something regressed that module. ; ) Diagnostic Report (1.7.0110.1): ----------------------------------------- WGA Data-- Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37 Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc= Windows Product ID: 89578-OEM-7332157-00056 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010300.0.0.003 ID: {5BCCE852-7F1C-48EC-BCCD-8AE35B589412}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Home Premium Architectu 0x00000000 Build lab: 6000.vista_gdr.080917-1612 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data-- ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 WGA Notifications Data-- Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data-- Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGATray.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data-- Office Status: 114 Blocked VLK 2 Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2 OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e Browser Data-- Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data-- Other data-- Office Details: GenuineResultsMachineDataUGUID{5BCCE852-7F1C-48EC-BCCD-8AE35B589412}/UGUIDVersion1.7.0110.1/VersionOS6.0.6000.2.00010300.0.0.003/OSArchitecturex32/ArchitecturePKey*****-*****-*****-*****-2TB37/PKeyPID89578-OEM-7332157-00056/PIDPIDType2/PIDTypeSIDS-1-5-21-1562776209-2331940434-728668381/SIDSYSTEMManufacturerLENOVO/ManufacturerModelINVALID /Model/SYSTEMBIOSManufacturerLENOVO/ManufacturerVersion06CN23WW/VersionSMBIOSVersion major="2" minor="4"/Date20071120000000.000000+000/Date/BIOSHWID75313507018400FA/HWIDUserLCID0409/UserLCIDSystemLCID0409/SystemLCIDTimeZoneSE Asia Standard Time(GMT+07:00)/TimeZoneiJoin0/iJoinSBIDstat3/statmsppid/msppidname/namemodel/model/SBIDOEMOEMIDLENOVO/OEMIDOEMTableIDCB-01 /OEMTableID/OEMBRT//MachineDataSoftwareOfficeResult114/ResultProductsProduct GUID="{90110409-6000-11D3-8CFE-0150048383C9}"LegitResult114/LegitResultNameMicrosoft Office Professional Edition 2003/NameVer11/VerVal59D1605114E3500/ValHashvfZmaSmFPIYrLWTcZSZErUQg+Fo=/HashPid73931-640-0000106-57531/PidPidType14/PidType/Product/ProductsApplicationsApp Id="15" Version="11" Result="114"/App Id="16" Version="11" Result="114"/App Id="18" Version="11" Result="114"/App Id="19" Version="11" Result="114"/App Id="1A" Version="11" Result="114"/App Id="1B" Version="11" Result="114"/App Id="44" Version="11" Result="114"//Applications/Office/Software/GenuineResults Spsys.log Content: 0x80070002 Licensing Data-- Software licensing service version: 6.0.6000.16509 Name: Windows(TM) Vista, HomePremium edition Description: Windows Operating System - Vista, OEM_SLP channel Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 89578-00146-321-500056-02-1033-6000.0000-0422008 Installation ID: 00593532978310973694848671731287087391169501950044 0192 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203 Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204 Partial Product Key: 2TB37 License Status: Licensed HWID Data-- HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRm6KpQDgYEFEpRDI 3KsUaDeL+s81Iz8vTaSsh3eoSsViqF OEM Activation 1.0 Data-- N/A OEM Activation 2.0 Data-- BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC LENOVO OEMAPIC FACP LENOVO CB-01 HPET LENOVO OEMHPET BOOT LENOVO OEMBOOT MCFG LENOVO OEMMCFG SLIC LENOVO CB-01 ECDT LENOVO OEMECDT OEMB LENOVO AMI_OEM GSCI LENOVO GMCHSCI ATKG A_M_I_ OEMATKG SSDT PmRef CpuPm Help would be very much appreciated. -- MUSH ALVAREZ
|
Linear Mode
