Hello,

One of our remote users running Vista Home Premium has had a VPN connection
to our office for several months, working with no issues whatsoever.

However, recently (within the last month) this VPN connection has stopped
working: that is to say the connection attempt times out and the user gets an
error message to say that it has failed. Also, our router does not record any
attempt made by the user's PC to connect to our network - it's almost as if
the Vista PC doesn't even try to connect.

We have tried connecting via VPN on another Vista Home Premium machine and
this works. We have tried connecting using the username and password of the
user on a different PC, which also works. The user has also successfully
connected via his ISP to the company network using another PC which he has
and which runs Windows 2000. We have tried deleting and re-creating the VPN
connection and this makes no difference either.

Are there any recently-released Vista updates that could potentially have
caused this problem? The baffling thing is that the VPN worked happily for
months and then overnight stopped working, despite the fact that no settings
were changed or interfered with and no other software was installed around
this time either. Any suggestions or solutions would be appreciated.

Richard Goodchild.

Is there a 3rd party security software on the Vista? Can you telnet VPN
server 1723?

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Richard Goodchild" wrote in
message ...
Hello,

One of our remote users running Vista Home Premium has had a VPN
connection
to our office for several months, working with no issues whatsoever.

However, recently (within the last month) this VPN connection has stopped
working: that is to say the connection attempt times out and the user gets
an
error message to say that it has failed. Also, our router does not record
any
attempt made by the user's PC to connect to our network - it's almost as
if
the Vista PC doesn't even try to connect.

We have tried connecting via VPN on another Vista Home Premium machine and
this works. We have tried connecting using the username and password of
the
user on a different PC, which also works. The user has also successfully
connected via his ISP to the company network using another PC which he has
and which runs Windows 2000. We have tried deleting and re-creating the
VPN
connection and this makes no difference either.

Are there any recently-released Vista updates that could potentially have
caused this problem? The baffling thing is that the VPN worked happily
for
months and then overnight stopped working, despite the fact that no
settings
were changed or interfered with and no other software was installed around
this time either. Any suggestions or solutions would be appreciated.

Richard Goodchild.

Bob,

I think the user has something called Wincare on the machine, which I
believe has some Firewall functionality. However, this has always been on
the machine and the settings have not been altered.

Sorry to appear stupid, but could you tell me how to find out if I can
telnet VPN server 1723?

Thanks.

"Robert L. (MS-MVP)" wrote:

Is there a 3rd party security software on the Vista? Can you telnet VPN
server 1723?

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Richard Goodchild" wrote in
message ...
Hello,

One of our remote users running Vista Home Premium has had a VPN
connection
to our office for several months, working with no issues whatsoever.

However, recently (within the last month) this VPN connection has stopped
working: that is to say the connection attempt times out and the user gets
an
error message to say that it has failed. Also, our router does not record
any
attempt made by the user's PC to connect to our network - it's almost as
if
the Vista PC doesn't even try to connect.

We have tried connecting via VPN on another Vista Home Premium machine and
this works. We have tried connecting using the username and password of
the
user on a different PC, which also works. The user has also successfully
connected via his ISP to the company network using another PC which he has
and which runs Windows 2000. We have tried deleting and re-creating the
VPN
connection and this makes no difference either.

Are there any recently-released Vista updates that could potentially have
caused this problem? The baffling thing is that the VPN worked happily
for
months and then overnight stopped working, despite the fact that no
settings
were changed or interfered with and no other software was installed around
this time either. Any suggestions or solutions would be appreciated.

Richard Goodchild.

Sorry, i was mistaken: the security software on there is Windows Live 1-Care.

"Robert L. (MS-MVP)" wrote:

Is there a 3rd party security software on the Vista? Can you telnet VPN
server 1723?

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Richard Goodchild" wrote in
message ...
Hello,

One of our remote users running Vista Home Premium has had a VPN
connection
to our office for several months, working with no issues whatsoever.

However, recently (within the last month) this VPN connection has stopped
working: that is to say the connection attempt times out and the user gets
an
error message to say that it has failed. Also, our router does not record
any
attempt made by the user's PC to connect to our network - it's almost as
if
the Vista PC doesn't even try to connect.

We have tried connecting via VPN on another Vista Home Premium machine and
this works. We have tried connecting using the username and password of
the
user on a different PC, which also works. The user has also successfully
connected via his ISP to the company network using another PC which he has
and which runs Windows 2000. We have tried deleting and re-creating the
VPN
connection and this makes no difference either.

Are there any recently-released Vista updates that could potentially have
caused this problem? The baffling thing is that the VPN worked happily
for
months and then overnight stopped working, despite the fact that no
settings
were changed or interfered with and no other software was installed around
this time either. Any suggestions or solutions would be appreciated.

Richard Goodchild.

"Richard Goodchild" wrote in
message news
Sorry, i was mistaken: the security software on there is Windows Live
1-Care.



Live One Care blocks VPN by default.

http://help.msn.com/(bWt0PWVuLVVTJnB...RAS. HTM&fs=1

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/
http://vistahelpca.blogspot.com/

Kerry,

Thanks for your help: I passed on your information to the user experiencing
the issue and it resolved it straight away.



"Kerry Brown" wrote:

"Richard Goodchild" wrote in
message news
Sorry, i was mistaken: the security software on there is Windows Live
1-Care.



Live One Care blocks VPN by default.

http://help.msn.com/(bWt0PWVuLVVTJnB...RAS. HTM&fs=1

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/
http://vistahelpca.blogspot.com/

Thank you for the update.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Richard Goodchild" wrote in
message ...
Kerry,

Thanks for your help: I passed on your information to the user
experiencing
the issue and it resolved it straight away.



"Kerry Brown" wrote:

"Richard Goodchild" wrote in
message news
Sorry, i was mistaken: the security software on there is Windows Live
1-Care.



Live One Care blocks VPN by default.

http://help.msn.com/(bWt0PWVuLVVTJnB...RAS. HTM&fs=1

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/
http://vistahelpca.blogspot.com/

"Richard Goodchild" wrote in
message ...
Kerry,

Thanks for your help: I passed on your information to the user
experiencing
the issue and it resolved it straight away.



You're welcome.

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/
http://vistahelpca.blogspot.com/