i need some help, before i go insane!

i'm trying to fix a new laptop for a friend, a new-ish dell xps m1330
with vista home premium x86. i don't know any background to the problem
cause the user doesn't have a clue.

basically... i get a BSOD no matter what i do. as it is, the laptop
won't connect to a wireless network. when i click on the icon on the
system tray... BSOD. so i reboot, go into device manager, disable
device, try to re-install from driver cd and get another BSOD. i've
tried to use the factory restore disk. i've tried safe mode. i've tried
to reinstall XP. i keep getting that rather nasty BSOD.

to be honest i'm getting a little fed up with it.

what i have assertained is that there is a possible IRQ mixup with the
GFX, (8400gs M i think), but the system isn't stable enough for me to be
sure.

can anyone shed some light on this for me please? i'd be very very
grateful!!


--
defur the great

defur the great wrote:


i need some help, before i go insane!

i'm trying to fix a new laptop for a friend, a new-ish dell xps m1330
with vista home premium x86. i don't know any background to the problem
cause the user doesn't have a clue.

basically... i get a BSOD no matter what i do. as it is, the laptop
won't connect to a wireless network. when i click on the icon on the
system tray... BSOD. so i reboot, go into device manager, disable
device, try to re-install from driver cd and get another BSOD. i've
tried to use the factory restore disk. i've tried safe mode. i've tried
to reinstall XP. i keep getting that rather nasty BSOD.

to be honest i'm getting a little fed up with it.

what i have assertained is that there is a possible IRQ mixup with the
GFX, (8400gs M i think), but the system isn't stable enough for me to be
sure.

New laptop with those kinds of problems = friend should call Dell Tech
Support. It's probably a hardware issue and neither of you can fix that
yourselves.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ