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Vista Update error 8024402C
New notebook on Vista Business. T7500 CPU, 4 gigs RAM, 160gig HDD. It will
not download any updates which I need to do so I can install Service Pack 1 as a result of Update error 8024402C. I have a Microsoft Service Pack 1 on DVD - DVD was given to me by Microsoft. I have followed Help suggestions: Notebook has Internet Access I have disbale Virus Protection and tried updates still failed It is on a Peer to Peer network - no server The only advice I followed from Help was to check option in LAN settings, under Automatic Configuration, to "Automatically detect settings." Rebooted many times - tried over and over - everything failed. I have spend 6 hours + installing Office, Photoshop Elements, installing 5 printers on it setup Outlook and imported .pst. I really don't want to do a new setup. Is there anyway I can sort out this error and downloads updates without having to wipe the harddrive clean an do a new OS installation. Assistance will be so much appreciated. Please help. -- Margy KwaZulu Natal, South Africa |
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Vista Update error 8024402C
http://support.microsoft.com/kb/900936
Above is the link for MS's resolution for Error 0x8024402C -- Mad Mike "Margy" wrote: New notebook on Vista Business. T7500 CPU, 4 gigs RAM, 160gig HDD. It will not download any updates which I need to do so I can install Service Pack 1 as a result of Update error 8024402C. I have a Microsoft Service Pack 1 on DVD - DVD was given to me by Microsoft. I have followed Help suggestions: Notebook has Internet Access I have disbale Virus Protection and tried updates still failed It is on a Peer to Peer network - no server The only advice I followed from Help was to check option in LAN settings, under Automatic Configuration, to "Automatically detect settings." Rebooted many times - tried over and over - everything failed. I have spend 6 hours + installing Office, Photoshop Elements, installing 5 printers on it setup Outlook and imported .pst. I really don't want to do a new setup. Is there anyway I can sort out this error and downloads updates without having to wipe the harddrive clean an do a new OS installation. Assistance will be so much appreciated. Please help. -- Margy KwaZulu Natal, South Africa |
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Vista Update error 8024402C
Thanks so much for such a quick reply. Will do tomorrow and let you know how
I fared. -- Margy "Mick Murphy" wrote: http://support.microsoft.com/kb/900936 Above is the link for MS's resolution for Error 0x8024402C -- Mad Mike "Margy" wrote: New notebook on Vista Business. T7500 CPU, 4 gigs RAM, 160gig HDD. It will not download any updates which I need to do so I can install Service Pack 1 as a result of Update error 8024402C. I have a Microsoft Service Pack 1 on DVD - DVD was given to me by Microsoft. I have followed Help suggestions: Notebook has Internet Access I have disbale Virus Protection and tried updates still failed It is on a Peer to Peer network - no server The only advice I followed from Help was to check option in LAN settings, under Automatic Configuration, to "Automatically detect settings." Rebooted many times - tried over and over - everything failed. I have spend 6 hours + installing Office, Photoshop Elements, installing 5 printers on it setup Outlook and imported .pst. I really don't want to do a new setup. Is there anyway I can sort out this error and downloads updates without having to wipe the harddrive clean an do a new OS installation. Assistance will be so much appreciated. Please help. -- Margy KwaZulu Natal, South Africa |
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Vista Update error 8024402C
OK. Hope it works for you.
-- Mad Mike "Margy" wrote: Thanks so much for such a quick reply. Will do tomorrow and let you know how I fared. -- Margy "Mick Murphy" wrote: http://support.microsoft.com/kb/900936 Above is the link for MS's resolution for Error 0x8024402C -- Mad Mike "Margy" wrote: New notebook on Vista Business. T7500 CPU, 4 gigs RAM, 160gig HDD. It will not download any updates which I need to do so I can install Service Pack 1 as a result of Update error 8024402C. I have a Microsoft Service Pack 1 on DVD - DVD was given to me by Microsoft. I have followed Help suggestions: Notebook has Internet Access I have disbale Virus Protection and tried updates still failed It is on a Peer to Peer network - no server The only advice I followed from Help was to check option in LAN settings, under Automatic Configuration, to "Automatically detect settings." Rebooted many times - tried over and over - everything failed. I have spend 6 hours + installing Office, Photoshop Elements, installing 5 printers on it setup Outlook and imported .pst. I really don't want to do a new setup. Is there anyway I can sort out this error and downloads updates without having to wipe the harddrive clean an do a new OS installation. Assistance will be so much appreciated. Please help. -- Margy KwaZulu Natal, South Africa |
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Vista Update error 8024402C
Hi guys... I have had a similar problem which has taken me days and hours to sort out. I have been combing through this forum and every other forum that has purported to have a fix... but none worked for me. Finally I got onto Microsoft Support. Attached below is my email describing my problem (as well as the fixes I tried), and the reply from the support guy. It worked first go, however I have not seen this fix on any forum or website. HERE IS MY TECH SUPPORT REQUEST: "Windows Update has stopped working on my computer. I use manual update. My computer is on my home network connected via LAN to my broadband modem/router. It connects directly to the internet and I do not use a proxy. There are no other computers connected to the network. There is no requirement for a VPN. I have not changed this configuration in over 3 years and update has worked successfully over this time. My last successful update was 21Dec2010. From that time on, I have received error 8024402C everytime I try to update. I previously was running "Trend Micro Internet Security 2010". I had uninstalled that antivirus program and was then running "AVG antivirus". I did not use their firewall - I used "windows firewall". I have tried now numerous times to run "Windows Update" but kept receiving the above error. THE ONLY TIME "WINDOWS UPDATE" WORKS SUCCESSFULLY IS WHEN I DISABLE "WINDOWS FIREWALL". I have now spent approximately 10hrs trying to solve this problem. So far I have tried the following steps: 1. I have completed all the steps in Knowledge Base Article ID: 900936 2. I have completed all the steps in Knowledge Base Article ID: 836941 3. I have uninstalled ALL antivirus software. THE IS CURRENTLY NO ANTIVIRUS SOFTWARE RUNNING ON MY COMPUTER. 4. I have "port forwarded" ports 80 and 443 in my router to ensure they are not being blocked. 5. I have made sure all my TCP/IPv4 settings are set to detect settings automatically. 6. I have searched a number of forum articles and tried a number of other suggested fixes. 7. I have gone into "Windows Firewall" settings Exceptions and created an exception for "wuapp.exe" 8. I have gone into "Administrative Tools" "Windows Firewall with Advanced Security" and manually created an "outbound and inbound exception" for "%SystemRoot%\System32\svchost.exe" on ports 80 & 443. None of these things have worked. The only way I can get "Windows Update" to work is by turning off "Windows Firewall". However I do not wish to have to leave windows firewall off to receive my updates. I have attached the windowsupdate.log file to assist." HERE IS THE TECH SUPPORT REPLY: "Problem ======= There is an error “8024402F” when you perform Windows Update Solution ======= 1. Click ”Start”-Type in the start search box “ncpa.cpl” and press Enter. 2 .Right click Local Area Connection (Which network adaptor you are using to access internet now) and select “Properties” 3. Double Click “Internet Protocol Version 4(TCP/IPv4)” in the Local Area Connection Properties Windows 4. Select “Use the following DNS server address” and type in the IP address 4.2.2.2 as “Preferred DNS server” and press twice “OK” 5. Try to perform scan Windows update again. Please take your time with the above suggestions and let me know the results of this issue at your earliest convenience. If anything in my email is unclear, please don’t hesitate to contact me. I am glad to help. Thank you for your support and understanding." THIS WORKED! (Note: He has addressed a different error code in the title) I HAVE NOW SENT THE BELOW REPLY ASKING WHY IT WASN'T REQUIRED BEFORE AND WHY IT WORKS NOW: "I have never needed to enter an IP address in the DNS server before. Can you tell me why this has changed and why that this is now required? Has there been a change to the Microsoft download servers? Do I have to leave this in there all the time now or can it be removed at a later date?" I hope this helps someone save some serious time. I still don't know why this has worked and am awaiting a reply from Microsoft Support. Growler |