Hi Rick,

Well, did exactly as you suggested - then did a chat with Symantec and they
led me to a site where I downloaded their own uninstall software - did that
on Safe Mode and lo and behold the computer started after the uninstall with
no problems at all. Thanks again for all your help. Now I'm undecided
whether to install Norton AntiVirus 2009 again - I have used it over the
years on all my other computers and never had a problem with it except this
time which is the first for me.

Any suggestions - I've been thinking of AVG - try the free version first and
then go whole hog if it works ?????

Regards

Earl

"Rick Rogers" wrote:

Hi Earl,

Your installation of Symantec/Norton is corrupt. The problem stems from a
driver file that is supplied by their software. The file, srtsp.sys, is
corrupt and cannot be loaded correctly. Suggestions would be a) opening a
support case with Symantec or b) removing and reinstalling your antivirus
software.

My solution would be to permanently remove the Norton software and find a
different solution.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Thanks, I'd say you know more than most of us. I have email the minidumps
as
per req to the email address you gave me.

Earl

"Rick Rogers" wrote:

I'm not an expert by any means, I'm just another user like yourself. The
difference is that I've had some training in reading/writing assembly
language and taken the time to disassemble many of these to discern
exactly
what's going on.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Paul Rayment" wrote in message
...
Yeah I agree with you Earl especially when they are qualified, not that
I
don't want to become qualified just don't know how to go about it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says. I'm
fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out to be
the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your
video
card
device drivers and use a program like Driver Sweeper to remove all
traces of
the video cards device drivers in the registry and the user profile.

This has to be done in safe mode to unlock the drivers that are in
use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see if
the
BSOD screen returns if it turns out it wasn't the video card device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing as
he
is a
MVP, I'm just an average end user without technical qualifications.

I can fix most computer problems myself but I do ask for help when it
is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days
ago I
had
the BSOD come up, further down I have detailed what the screen
said.

The problem now is that when I turn the computer on, it goes thru
the
normal
sequence, yadahyadah, then it gets to the screen where all the
icons
are
present on the desktop and ready for use - a couple of seconds
later
BSOD
and
this happens all the time now. The only way I can get in to the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else,
by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to
prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught.
The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except
Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere
and
would
like to avoid reinstalling everything.

Thank you,

Hi Earl,

I've used AVG for years, just the free version, pretty much without issue.
NOD32 from eset also works very well. Symantec's antivirus products have
been overtaxing and confounding systems for many years, though the 2009
product is much better than its predecessors. As you've paid for it already,
you can retry it and if it works then you're fine. System file corruption
just happens sometimes. Otherwise, remove it and move on to something else.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Hi Rick,

Well, did exactly as you suggested - then did a chat with Symantec and
they
led me to a site where I downloaded their own uninstall software - did
that
on Safe Mode and lo and behold the computer started after the uninstall
with
no problems at all. Thanks again for all your help. Now I'm undecided
whether to install Norton AntiVirus 2009 again - I have used it over the
years on all my other computers and never had a problem with it except
this
time which is the first for me.

Any suggestions - I've been thinking of AVG - try the free version first
and
then go whole hog if it works ?????

Regards

Earl

"Rick Rogers" wrote:

Hi Earl,

Your installation of Symantec/Norton is corrupt. The problem stems from a
driver file that is supplied by their software. The file, srtsp.sys, is
corrupt and cannot be loaded correctly. Suggestions would be a) opening a
support case with Symantec or b) removing and reinstalling your antivirus
software.

My solution would be to permanently remove the Norton software and find a
different solution.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Thanks, I'd say you know more than most of us. I have email the
minidumps
as
per req to the email address you gave me.

Earl

"Rick Rogers" wrote:

I'm not an expert by any means, I'm just another user like yourself.
The
difference is that I've had some training in reading/writing assembly
language and taken the time to disassemble many of these to discern
exactly
what's going on.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Paul Rayment" wrote in message
...
Yeah I agree with you Earl especially when they are qualified, not
that
I
don't want to become qualified just don't know how to go about it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says. I'm
fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out to
be
the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your
video
card
device drivers and use a program like Driver Sweeper to remove all
traces of
the video cards device drivers in the registry and the user
profile.

This has to be done in safe mode to unlock the drivers that are in
use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see
if
the
BSOD screen returns if it turns out it wasn't the video card
device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing
as
he
is a
MVP, I'm just an average end user without technical
qualifications.

I can fix most computer problems myself but I do ask for help when
it
is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of
days
ago I
had
the BSOD come up, further down I have detailed what the screen
said.

The problem now is that when I turn the computer on, it goes
thru
the
normal
sequence, yadahyadah, then it gets to the screen where all the
icons
are
present on the desktop and ready for use - a couple of seconds
later
BSOD
and
this happens all the time now. The only way I can get in to the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing
else,
by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to
prevent
damageto you computer.
A device driveer attempting to corrupt the system has been
caught.
The
faulty driver curretnly on the kernet stack must be replaced
with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except
Logitech
laser
mouse and keyboard, and monitor of course. I cannot get
anywhere
and
would
like to avoid reinstalling everything.

Thank you,

Hi Rick,
Yes, I might try reinstalling Norton again on one computer and try AVG on
the laptop. Pity I'd like to try it the other way around but the laptops
Norton is expiring in 10 days time.

Thanks again for all the help and may I call on you again in the future if I
have anymore problems?

Earl

"Rick Rogers" wrote:

Hi Earl,

I've used AVG for years, just the free version, pretty much without issue.
NOD32 from eset also works very well. Symantec's antivirus products have
been overtaxing and confounding systems for many years, though the 2009
product is much better than its predecessors. As you've paid for it already,
you can retry it and if it works then you're fine. System file corruption
just happens sometimes. Otherwise, remove it and move on to something else.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Hi Rick,

Well, did exactly as you suggested - then did a chat with Symantec and
they
led me to a site where I downloaded their own uninstall software - did
that
on Safe Mode and lo and behold the computer started after the uninstall
with
no problems at all. Thanks again for all your help. Now I'm undecided
whether to install Norton AntiVirus 2009 again - I have used it over the
years on all my other computers and never had a problem with it except
this
time which is the first for me.

Any suggestions - I've been thinking of AVG - try the free version first
and
then go whole hog if it works ?????

Regards

Earl

"Rick Rogers" wrote:

Hi Earl,

Your installation of Symantec/Norton is corrupt. The problem stems from a
driver file that is supplied by their software. The file, srtsp.sys, is
corrupt and cannot be loaded correctly. Suggestions would be a) opening a
support case with Symantec or b) removing and reinstalling your antivirus
software.

My solution would be to permanently remove the Norton software and find a
different solution.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Thanks, I'd say you know more than most of us. I have email the
minidumps
as
per req to the email address you gave me.

Earl

"Rick Rogers" wrote:

I'm not an expert by any means, I'm just another user like yourself.
The
difference is that I've had some training in reading/writing assembly
language and taken the time to disassemble many of these to discern
exactly
what's going on.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Paul Rayment" wrote in message
...
Yeah I agree with you Earl especially when they are qualified, not
that
I
don't want to become qualified just don't know how to go about it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says. I'm
fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out to
be
the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your
video
card
device drivers and use a program like Driver Sweeper to remove all
traces of
the video cards device drivers in the registry and the user
profile.

This has to be done in safe mode to unlock the drivers that are in
use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see
if
the
BSOD screen returns if it turns out it wasn't the video card
device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing
as
he
is a
MVP, I'm just an average end user without technical
qualifications.

I can fix most computer problems myself but I do ask for help when
it
is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of
days
ago I
had
the BSOD come up, further down I have detailed what the screen
said.

The problem now is that when I turn the computer on, it goes
thru
the
normal
sequence, yadahyadah, then it gets to the screen where all the
icons
are
present on the desktop and ready for use - a couple of seconds
later
BSOD
and
this happens all the time now. The only way I can get in to the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing
else,
by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to
prevent
damageto you computer.
A device driveer attempting to corrupt the system has been
caught.
The
faulty driver curretnly on the kernet stack must be replaced
with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except
Logitech
laser
mouse and keyboard, and monitor of course. I cannot get
anywhere
and
would
like to avoid reinstalling everything.

Thank you,

Hi,

Just post here. If I'm still around I'll probably respond. Have been doing
this for a long time. If not, there are several others who can help as well.
That's the power of a community.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Hi Rick,
Yes, I might try reinstalling Norton again on one computer and try AVG on
the laptop. Pity I'd like to try it the other way around but the laptops
Norton is expiring in 10 days time.

Thanks again for all the help and may I call on you again in the future if
I
have anymore problems?

Earl

"Rick Rogers" wrote:

Hi Earl,

I've used AVG for years, just the free version, pretty much without
issue.
NOD32 from eset also works very well. Symantec's antivirus products have
been overtaxing and confounding systems for many years, though the 2009
product is much better than its predecessors. As you've paid for it
already,
you can retry it and if it works then you're fine. System file corruption
just happens sometimes. Otherwise, remove it and move on to something
else.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Hi Rick,

Well, did exactly as you suggested - then did a chat with Symantec and
they
led me to a site where I downloaded their own uninstall software - did
that
on Safe Mode and lo and behold the computer started after the uninstall
with
no problems at all. Thanks again for all your help. Now I'm undecided
whether to install Norton AntiVirus 2009 again - I have used it over
the
years on all my other computers and never had a problem with it except
this
time which is the first for me.

Any suggestions - I've been thinking of AVG - try the free version
first
and
then go whole hog if it works ?????

Regards

Earl

"Rick Rogers" wrote:

Hi Earl,

Your installation of Symantec/Norton is corrupt. The problem stems
from a
driver file that is supplied by their software. The file, srtsp.sys,
is
corrupt and cannot be loaded correctly. Suggestions would be a)
opening a
support case with Symantec or b) removing and reinstalling your
antivirus
software.

My solution would be to permanently remove the Norton software and
find a
different solution.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Thanks, I'd say you know more than most of us. I have email the
minidumps
as
per req to the email address you gave me.

Earl

"Rick Rogers" wrote:

I'm not an expert by any means, I'm just another user like
yourself.
The
difference is that I've had some training in reading/writing
assembly
language and taken the time to disassemble many of these to discern
exactly
what's going on.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Paul Rayment" wrote in message
...
Yeah I agree with you Earl especially when they are qualified,
not
that
I
don't want to become qualified just don't know how to go about
it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says.
I'm
fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out
to
be
the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling
your
video
card
device drivers and use a program like Driver Sweeper to remove
all
traces of
the video cards device drivers in the registry and the user
profile.

This has to be done in safe mode to unlock the drivers that are
in
use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and
see
if
the
BSOD screen returns if it turns out it wasn't the video card
device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him
seeing
as
he
is a
MVP, I'm just an average end user without technical
qualifications.

I can fix most computer problems myself but I do ask for help
when
it
is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple
of
days
ago I
had
the BSOD come up, further down I have detailed what the
screen
said.

The problem now is that when I turn the computer on, it goes
thru
the
normal
sequence, yadahyadah, then it gets to the screen where all
the
icons
are
present on the desktop and ready for use - a couple of
seconds
later
BSOD
and
this happens all the time now. The only way I can get in to
the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing
else,
by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down
to
prevent
damageto you computer.
A device driveer attempting to corrupt the system has been
caught.
The
faulty driver curretnly on the kernet stack must be replaced
with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except
Logitech
laser
mouse and keyboard, and monitor of course. I cannot get
anywhere
and
would
like to avoid reinstalling everything.

Thank you,

Thanks again. Will do if I ever need help.

Regards,
Earl

"Rick Rogers" wrote:

Hi,

Just post here. If I'm still around I'll probably respond. Have been doing
this for a long time. If not, there are several others who can help as well.
That's the power of a community.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Hi Rick,
Yes, I might try reinstalling Norton again on one computer and try AVG on
the laptop. Pity I'd like to try it the other way around but the laptops
Norton is expiring in 10 days time.

Thanks again for all the help and may I call on you again in the future if
I
have anymore problems?

Earl

"Rick Rogers" wrote:

Hi Earl,

I've used AVG for years, just the free version, pretty much without
issue.
NOD32 from eset also works very well. Symantec's antivirus products have
been overtaxing and confounding systems for many years, though the 2009
product is much better than its predecessors. As you've paid for it
already,
you can retry it and if it works then you're fine. System file corruption
just happens sometimes. Otherwise, remove it and move on to something
else.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Hi Rick,

Well, did exactly as you suggested - then did a chat with Symantec and
they
led me to a site where I downloaded their own uninstall software - did
that
on Safe Mode and lo and behold the computer started after the uninstall
with
no problems at all. Thanks again for all your help. Now I'm undecided
whether to install Norton AntiVirus 2009 again - I have used it over
the
years on all my other computers and never had a problem with it except
this
time which is the first for me.

Any suggestions - I've been thinking of AVG - try the free version
first
and
then go whole hog if it works ?????

Regards

Earl

"Rick Rogers" wrote:

Hi Earl,

Your installation of Symantec/Norton is corrupt. The problem stems
from a
driver file that is supplied by their software. The file, srtsp.sys,
is
corrupt and cannot be loaded correctly. Suggestions would be a)
opening a
support case with Symantec or b) removing and reinstalling your
antivirus
software.

My solution would be to permanently remove the Norton software and
find a
different solution.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Thanks, I'd say you know more than most of us. I have email the
minidumps
as
per req to the email address you gave me.

Earl

"Rick Rogers" wrote:

I'm not an expert by any means, I'm just another user like
yourself.
The
difference is that I've had some training in reading/writing
assembly
language and taken the time to disassemble many of these to discern
exactly
what's going on.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Paul Rayment" wrote in message
...
Yeah I agree with you Earl especially when they are qualified,
not
that
I
don't want to become qualified just don't know how to go about
it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says.
I'm
fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out
to
be
the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling
your
video
card
device drivers and use a program like Driver Sweeper to remove
all
traces of
the video cards device drivers in the registry and the user
profile.

This has to be done in safe mode to unlock the drivers that are
in
use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and
see
if
the
BSOD screen returns if it turns out it wasn't the video card
device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him
seeing
as
he
is a
MVP, I'm just an average end user without technical
qualifications.

I can fix most computer problems myself but I do ask for help
when
it
is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple
of
days
ago I
had
the BSOD come up, further down I have detailed what the
screen
said.

The problem now is that when I turn the computer on, it goes
thru
the
normal
sequence, yadahyadah, then it gets to the screen where all
the
icons
are
present on the desktop and ready for use - a couple of
seconds
later
BSOD
and
this happens all the time now. The only way I can get in to
the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing
else,
by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down
to
prevent
damageto you computer.
A device driveer attempting to corrupt the system has been
caught.
The
faulty driver curretnly on the kernet stack must be replaced
with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except
Logitech
laser
mouse and keyboard, and monitor of course. I cannot get
anywhere
and
would
like to avoid reinstalling everything.

Thank you,