Well, I thought I had gotten rid of my BSOD, alas. Acouple of days ago I had
the BSOD come up, further down I have detailed what the screen said.

The problem now is that when I turn the computer on, it goes thru the normal
sequence, yadahyadah, then it gets to the screen where all the icons are
present on the desktop and ready for use - a couple of seconds later BSOD and
this happens all the time now. The only way I can get in to the computer is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else, by that I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught. The
faulty driver curretnly on the kernet stack must be replaced with a working
version.
.....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001, 0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except Logitech laser
mouse and keyboard, and monitor of course. I cannot get anywhere and would
like to avoid reinstalling everything.

Thank you,

Hi,

So the key is to found out what driver was loaded when it crashed. This is
usually found in the dump file created when it occured. If you have the
means, analyze it for the details. Otherwise, while in safe mode with
networking, send only the most recent file under C:\Windows\Minidump to me
via email at rick_at_mvps_dot_org using a subject line of "per req" (no
other or I will never see it).

If you are set for full dumps and not minidumps, go to the control
panel/system/advanced system settings/startup and recovery settings, set
system failure to create a small memory dump, then reboot normally and allow
the dump to be created.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days ago I
had
the BSOD come up, further down I have detailed what the screen said.

The problem now is that when I turn the computer on, it goes thru the
normal
sequence, yadahyadah, then it gets to the screen where all the icons are
present on the desktop and ready for use - a couple of seconds later BSOD
and
this happens all the time now. The only way I can get in to the computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else, by that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught. The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001, 0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere and
would
like to avoid reinstalling everything.

Thank you,

Hi Earl, I had this BSOD come up once and for me it turnt out to be the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your video card
device drivers and use a program like Driver Sweeper to remove all traces of
the video cards device drivers in the registry and the user profile.

This has to be done in safe mode to unlock the drivers that are in use when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see if the
BSOD screen returns if it turns out it wasn't the video card device drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing as he is a
MVP, I'm just an average end user without technical qualifications.

I can fix most computer problems myself but I do ask for help when it is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days ago I
had
the BSOD come up, further down I have detailed what the screen said.

The problem now is that when I turn the computer on, it goes thru the
normal
sequence, yadahyadah, then it gets to the screen where all the icons are
present on the desktop and ready for use - a couple of seconds later BSOD
and
this happens all the time now. The only way I can get in to the computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else, by that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught. The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001, 0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere and
would
like to avoid reinstalling everything.

Thank you,

Thank you Rick Rogers for your help. Will do that as soon as possible.

Earl

"Rick Rogers" wrote:

Hi,

So the key is to found out what driver was loaded when it crashed. This is
usually found in the dump file created when it occured. If you have the
means, analyze it for the details. Otherwise, while in safe mode with
networking, send only the most recent file under C:\Windows\Minidump to me
via email at rick_at_mvps_dot_org using a subject line of "per req" (no
other or I will never see it).

If you are set for full dumps and not minidumps, go to the control
panel/system/advanced system settings/startup and recovery settings, set
system failure to create a small memory dump, then reboot normally and allow
the dump to be created.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days ago I
had
the BSOD come up, further down I have detailed what the screen said.

The problem now is that when I turn the computer on, it goes thru the
normal
sequence, yadahyadah, then it gets to the screen where all the icons are
present on the desktop and ready for use - a couple of seconds later BSOD
and
this happens all the time now. The only way I can get in to the computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else, by that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught. The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001, 0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere and
would
like to avoid reinstalling everything.

Thank you,

Thanks Paul will send the dump to Rick and see what he says. I'm fairly new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out to be the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your video card
device drivers and use a program like Driver Sweeper to remove all traces of
the video cards device drivers in the registry and the user profile.

This has to be done in safe mode to unlock the drivers that are in use when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see if the
BSOD screen returns if it turns out it wasn't the video card device drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing as he is a
MVP, I'm just an average end user without technical qualifications.

I can fix most computer problems myself but I do ask for help when it is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days ago I
had
the BSOD come up, further down I have detailed what the screen said.

The problem now is that when I turn the computer on, it goes thru the
normal
sequence, yadahyadah, then it gets to the screen where all the icons are
present on the desktop and ready for use - a couple of seconds later BSOD
and
this happens all the time now. The only way I can get in to the computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else, by that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught. The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001, 0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere and
would
like to avoid reinstalling everything.

Thank you,

Yeah I agree with you Earl especially when they are qualified, not that I
don't want to become qualified just don't know how to go about it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says. I'm fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out to be the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your video
card
device drivers and use a program like Driver Sweeper to remove all traces
of
the video cards device drivers in the registry and the user profile.

This has to be done in safe mode to unlock the drivers that are in use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see if the
BSOD screen returns if it turns out it wasn't the video card device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing as he
is a
MVP, I'm just an average end user without technical qualifications.

I can fix most computer problems myself but I do ask for help when it is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days ago
I
had
the BSOD come up, further down I have detailed what the screen said.

The problem now is that when I turn the computer on, it goes thru the
normal
sequence, yadahyadah, then it gets to the screen where all the icons
are
present on the desktop and ready for use - a couple of seconds later
BSOD
and
this happens all the time now. The only way I can get in to the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else, by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught. The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere and
would
like to avoid reinstalling everything.

Thank you,

I'm not an expert by any means, I'm just another user like yourself. The
difference is that I've had some training in reading/writing assembly
language and taken the time to disassemble many of these to discern exactly
what's going on.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Paul Rayment" wrote in message
...
Yeah I agree with you Earl especially when they are qualified, not that I
don't want to become qualified just don't know how to go about it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says. I'm fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out to be the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your video
card
device drivers and use a program like Driver Sweeper to remove all
traces of
the video cards device drivers in the registry and the user profile.

This has to be done in safe mode to unlock the drivers that are in use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see if
the
BSOD screen returns if it turns out it wasn't the video card device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing as he
is a
MVP, I'm just an average end user without technical qualifications.

I can fix most computer problems myself but I do ask for help when it is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days
ago I
had
the BSOD come up, further down I have detailed what the screen said.

The problem now is that when I turn the computer on, it goes thru the
normal
sequence, yadahyadah, then it gets to the screen where all the icons
are
present on the desktop and ready for use - a couple of seconds later
BSOD
and
this happens all the time now. The only way I can get in to the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else, by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught.
The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere and
would
like to avoid reinstalling everything.

Thank you,

Thanks, I'd say you know more than most of us. I have email the minidumps as
per req to the email address you gave me.

Earl

"Rick Rogers" wrote:

I'm not an expert by any means, I'm just another user like yourself. The
difference is that I've had some training in reading/writing assembly
language and taken the time to disassemble many of these to discern exactly
what's going on.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Paul Rayment" wrote in message
...
Yeah I agree with you Earl especially when they are qualified, not that I
don't want to become qualified just don't know how to go about it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says. I'm fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out to be the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your video
card
device drivers and use a program like Driver Sweeper to remove all
traces of
the video cards device drivers in the registry and the user profile.

This has to be done in safe mode to unlock the drivers that are in use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see if
the
BSOD screen returns if it turns out it wasn't the video card device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing as he
is a
MVP, I'm just an average end user without technical qualifications.

I can fix most computer problems myself but I do ask for help when it is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days
ago I
had
the BSOD come up, further down I have detailed what the screen said.

The problem now is that when I turn the computer on, it goes thru the
normal
sequence, yadahyadah, then it gets to the screen where all the icons
are
present on the desktop and ready for use - a couple of seconds later
BSOD
and
this happens all the time now. The only way I can get in to the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else, by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught.
The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere and
would
like to avoid reinstalling everything.

Thank you,

Hi Earl,

Your installation of Symantec/Norton is corrupt. The problem stems from a
driver file that is supplied by their software. The file, srtsp.sys, is
corrupt and cannot be loaded correctly. Suggestions would be a) opening a
support case with Symantec or b) removing and reinstalling your antivirus
software.

My solution would be to permanently remove the Norton software and find a
different solution.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Thanks, I'd say you know more than most of us. I have email the minidumps
as
per req to the email address you gave me.

Earl

"Rick Rogers" wrote:

I'm not an expert by any means, I'm just another user like yourself. The
difference is that I've had some training in reading/writing assembly
language and taken the time to disassemble many of these to discern
exactly
what's going on.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Paul Rayment" wrote in message
...
Yeah I agree with you Earl especially when they are qualified, not that
I
don't want to become qualified just don't know how to go about it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says. I'm
fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out to be
the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your
video
card
device drivers and use a program like Driver Sweeper to remove all
traces of
the video cards device drivers in the registry and the user profile.

This has to be done in safe mode to unlock the drivers that are in
use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see if
the
BSOD screen returns if it turns out it wasn't the video card device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing as
he
is a
MVP, I'm just an average end user without technical qualifications.

I can fix most computer problems myself but I do ask for help when it
is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days
ago I
had
the BSOD come up, further down I have detailed what the screen
said.

The problem now is that when I turn the computer on, it goes thru
the
normal
sequence, yadahyadah, then it gets to the screen where all the
icons
are
present on the desktop and ready for use - a couple of seconds
later
BSOD
and
this happens all the time now. The only way I can get in to the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else,
by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to
prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught.
The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except
Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere
and
would
like to avoid reinstalling everything.

Thank you,

Hello Rick,

Got your message - will do what you suggest and will report back, thanks a
trillion this time.

Earl

"Rick Rogers" wrote:

Hi Earl,

Your installation of Symantec/Norton is corrupt. The problem stems from a
driver file that is supplied by their software. The file, srtsp.sys, is
corrupt and cannot be loaded correctly. Suggestions would be a) opening a
support case with Symantec or b) removing and reinstalling your antivirus
software.

My solution would be to permanently remove the Norton software and find a
different solution.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Earl" wrote in message
...
Thanks, I'd say you know more than most of us. I have email the minidumps
as
per req to the email address you gave me.

Earl

"Rick Rogers" wrote:

I'm not an expert by any means, I'm just another user like yourself. The
difference is that I've had some training in reading/writing assembly
language and taken the time to disassemble many of these to discern
exactly
what's going on.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Paul Rayment" wrote in message
...
Yeah I agree with you Earl especially when they are qualified, not that
I
don't want to become qualified just don't know how to go about it.

"Earl" wrote in message
...
Thanks Paul will send the dump to Rick and see what he says. I'm
fairly
new
at BSOD's so I have to rely on experts.

Earl

"Paul Rayment" wrote:

Hi Earl, I had this BSOD come up once and for me it turnt out to be
the
video card device drivers that had become corrupted.

This could be your problem, so I would suggest uninstalling your
video
card
device drivers and use a program like Driver Sweeper to remove all
traces of
the video cards device drivers in the registry and the user profile.

This has to be done in safe mode to unlock the drivers that are in
use
when
the computer is booted in normal mode.

After that try and reinstall the video card device drivers and see if
the
BSOD screen returns if it turns out it wasn't the video card device
drivers
check all programs that start when Windows Vista starts.

I agree with Rick you should send the minidump file to him seeing as
he
is a
MVP, I'm just an average end user without technical qualifications.

I can fix most computer problems myself but I do ask for help when it
is
required.

I hope that works for you.

Cheers,

Paul Rayment

"Earl" wrote in message
...
Well, I thought I had gotten rid of my BSOD, alas. Acouple of days
ago I
had
the BSOD come up, further down I have detailed what the screen
said.

The problem now is that when I turn the computer on, it goes thru
the
normal
sequence, yadahyadah, then it gets to the screen where all the
icons
are
present on the desktop and ready for use - a couple of seconds
later
BSOD
and
this happens all the time now. The only way I can get in to the
computer
is
thru
SAFE MODE or SAFE MODE with internet connection and nothing else,
by
that
I
mean no printer and so on. HELP please.

What the BSOD screen says:
"A problem has been detected and windows has been shut down to
prevent
damageto you computer.
A device driveer attempting to corrupt the system has been caught.
The
faulty driver curretnly on the kernet stack must be replaced with a
working
version.
....the rest is the usual verbage.
Then:
Technical Information:
*** STOP: 0x000000C4 (0x00000000, 0x00000000, 0x00000001,
0x00000000)

The rest is again the usual verbage.

I have tried everything, removing all the peripherals, except
Logitech
laser
mouse and keyboard, and monitor of course. I cannot get anywhere
and
would
like to avoid reinstalling everything.

Thank you,