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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Screen Loads Sideways - video card issue?
Have had a prolonged problem (sorry for the length of this email. I posted
it in another newsgroup by mistake too.) Would appreciate some help. Four months ago, I bought an HP pavilion notebook (dv5t-1000) with 64 bit vista ultimate (4GB DDR2 sys memory, 250 GB hard drive), an HP docking station and HP 20" external monitor with wireless key board and mouse. My video card is nVidia GeForce 9600M GT. Everything was fine and I loved it but within one month, the screen on the laptop and monitor would load sideways or upside down whenever it felt like it. Only happened at startup, never while I was working. And it didn't happen all the time. Kept happening for another month so I called HP. Spent hours and hours with HP on the phone. Uninstalled and reinstalled latest nvidia drivers a few times, updated bios etc. Tried using the crtl-alt hot keys with arrows but it does nothing. Occasionally, I am able to rotate the screen by opening the GeForce manager but that doesn't always work. Even if it does work, the screen loads sidesway or upside down even after I do that fix. On one or two occasions, disconnecting the monitor from the laptop fixed it but sometimes it stays stuck. HP now tells me they think Vista (all versions and particularly 64 bit) has problems with the driver for the monitor. No updates available and not HPs problem!!! I can't count their theory but am hoping they are wrong. Did some research on the Windows website site in the compatability center and can't find the 9600M GT listed on either the "yes compatible" or "not compatible" lists for Vista 64 or 32 bit. nVidia website doesn't help either. But there are enough non-compatible video cards for vista that I am wondering if anyone out there has any information you can share? Or any ideas for how I can fix this? It's making me crazy and takes a while to fix whenever it happens. Brand new HP laptop and all the peripherals are now a very expensive paperweight. HP is telling me that the only fix may be to return the equipement and they'll refund my money!!!! I'm thinking that if I can find out whether the 9600M GT is compatible or not, I can just ask them to replace the video card with one that is compatible. Is that viable? Any thoughts of any kind on how to fix the problem or on the compatability issue would be greatly appreciated!! Thank you so much. |
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Screen Loads Sideways - video card issue?
you know that under the Nvidea Control Panel you can rotate your
display..have you gone there to see what it is set on?? Usually on a Laptop there are also a sequence of keys you can press to Rotate the display...are they stuck?? peter -- If you find a posting or message from me offensive,inappropriate or disruptive,please ignore it. If you dont know how to ignore a posting complain to me and I will be only too happy to demonstrate :-) "BG" wrote in message ... Have had a prolonged problem (sorry for the length of this email. I posted it in another newsgroup by mistake too.) Would appreciate some help. Four months ago, I bought an HP pavilion notebook (dv5t-1000) with 64 bit vista ultimate (4GB DDR2 sys memory, 250 GB hard drive), an HP docking station and HP 20" external monitor with wireless key board and mouse. My video card is nVidia GeForce 9600M GT. Everything was fine and I loved it but within one month, the screen on the laptop and monitor would load sideways or upside down whenever it felt like it. Only happened at startup, never while I was working. And it didn't happen all the time. Kept happening for another month so I called HP. Spent hours and hours with HP on the phone. Uninstalled and reinstalled latest nvidia drivers a few times, updated bios etc. Tried using the crtl-alt hot keys with arrows but it does nothing. Occasionally, I am able to rotate the screen by opening the GeForce manager but that doesn't always work. Even if it does work, the screen loads sidesway or upside down even after I do that fix. On one or two occasions, disconnecting the monitor from the laptop fixed it but sometimes it stays stuck. HP now tells me they think Vista (all versions and particularly 64 bit) has problems with the driver for the monitor. No updates available and not HPs problem!!! I can't count their theory but am hoping they are wrong. Did some research on the Windows website site in the compatability center and can't find the 9600M GT listed on either the "yes compatible" or "not compatible" lists for Vista 64 or 32 bit. nVidia website doesn't help either. But there are enough non-compatible video cards for vista that I am wondering if anyone out there has any information you can share? Or any ideas for how I can fix this? It's making me crazy and takes a while to fix whenever it happens. Brand new HP laptop and all the peripherals are now a very expensive paperweight. HP is telling me that the only fix may be to return the equipement and they'll refund my money!!!! I'm thinking that if I can find out whether the 9600M GT is compatible or not, I can just ask them to replace the video card with one that is compatible. Is that viable? Any thoughts of any kind on how to fix the problem or on the compatability issue would be greatly appreciated!! Thank you so much. |
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Screen Loads Sideways - video card issue?
Yeah. I know. The ctrl/alt arrow keys (doesn't work and I'm told that's a
known issue with some versions of vista). The rotation function only worked once or twice for me. Other times, it doesn't even recognize that it's upside down!! But thanks for the thoughts. I just spent 2 hours on a live chat with microsoft and they couldn't fix it. They asked me if they could escalate to their research team since they haven't dealt much with this problem before. Supposedly someone from Microsoft on the vista team is going to call me tomorrow. Not sure what will happen. But I'm ready to chew off my arm! My brand new laptop and all the peripherals are useless until I get this fixed. Very very very frustrating. HR told me today that their solution may simply be to give me my money back!!! "peter" wrote: you know that under the Nvidea Control Panel you can rotate your display..have you gone there to see what it is set on?? Usually on a Laptop there are also a sequence of keys you can press to Rotate the display...are they stuck?? peter -- If you find a posting or message from me offensive,inappropriate or disruptive,please ignore it. If you dont know how to ignore a posting complain to me and I will be only too happy to demonstrate :-) "BG" wrote in message ... Have had a prolonged problem (sorry for the length of this email. I posted it in another newsgroup by mistake too.) Would appreciate some help. Four months ago, I bought an HP pavilion notebook (dv5t-1000) with 64 bit vista ultimate (4GB DDR2 sys memory, 250 GB hard drive), an HP docking station and HP 20" external monitor with wireless key board and mouse. My video card is nVidia GeForce 9600M GT. Everything was fine and I loved it but within one month, the screen on the laptop and monitor would load sideways or upside down whenever it felt like it. Only happened at startup, never while I was working. And it didn't happen all the time. Kept happening for another month so I called HP. Spent hours and hours with HP on the phone. Uninstalled and reinstalled latest nvidia drivers a few times, updated bios etc. Tried using the crtl-alt hot keys with arrows but it does nothing. Occasionally, I am able to rotate the screen by opening the GeForce manager but that doesn't always work. Even if it does work, the screen loads sidesway or upside down even after I do that fix. On one or two occasions, disconnecting the monitor from the laptop fixed it but sometimes it stays stuck. HP now tells me they think Vista (all versions and particularly 64 bit) has problems with the driver for the monitor. No updates available and not HPs problem!!! I can't count their theory but am hoping they are wrong. Did some research on the Windows website site in the compatability center and can't find the 9600M GT listed on either the "yes compatible" or "not compatible" lists for Vista 64 or 32 bit. nVidia website doesn't help either. But there are enough non-compatible video cards for vista that I am wondering if anyone out there has any information you can share? Or any ideas for how I can fix this? It's making me crazy and takes a while to fix whenever it happens. Brand new HP laptop and all the peripherals are now a very expensive paperweight. HP is telling me that the only fix may be to return the equipement and they'll refund my money!!!! I'm thinking that if I can find out whether the 9600M GT is compatible or not, I can just ask them to replace the video card with one that is compatible. Is that viable? Any thoughts of any kind on how to fix the problem or on the compatability issue would be greatly appreciated!! Thank you so much. |
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Screen Loads Sideways - video card issue?
It sounds more like an HP hardware problem to me, a monitor as such doesnt
use drivers, the video card does, but the monitor has to support the resolution that you use & since your hardware is HP...? "BG" wrote in message ... Yeah. I know. The ctrl/alt arrow keys (doesn't work and I'm told that's a known issue with some versions of vista). The rotation function only worked once or twice for me. Other times, it doesn't even recognize that it's upside down!! But thanks for the thoughts. I just spent 2 hours on a live chat with microsoft and they couldn't fix it. They asked me if they could escalate to their research team since they haven't dealt much with this problem before. Supposedly someone from Microsoft on the vista team is going to call me tomorrow. Not sure what will happen. But I'm ready to chew off my arm! My brand new laptop and all the peripherals are useless until I get this fixed. Very very very frustrating. HR told me today that their solution may simply be to give me my money back!!! "peter" wrote: you know that under the Nvidea Control Panel you can rotate your display..have you gone there to see what it is set on?? Usually on a Laptop there are also a sequence of keys you can press to Rotate the display...are they stuck?? peter -- If you find a posting or message from me offensive,inappropriate or disruptive,please ignore it. If you dont know how to ignore a posting complain to me and I will be only too happy to demonstrate :-) "BG" wrote in message ... Have had a prolonged problem (sorry for the length of this email. I posted it in another newsgroup by mistake too.) Would appreciate some help. Four months ago, I bought an HP pavilion notebook (dv5t-1000) with 64 bit vista ultimate (4GB DDR2 sys memory, 250 GB hard drive), an HP docking station and HP 20" external monitor with wireless key board and mouse. My video card is nVidia GeForce 9600M GT. Everything was fine and I loved it but within one month, the screen on the laptop and monitor would load sideways or upside down whenever it felt like it. Only happened at startup, never while I was working. And it didn't happen all the time. Kept happening for another month so I called HP. Spent hours and hours with HP on the phone. Uninstalled and reinstalled latest nvidia drivers a few times, updated bios etc. Tried using the crtl-alt hot keys with arrows but it does nothing. Occasionally, I am able to rotate the screen by opening the GeForce manager but that doesn't always work. Even if it does work, the screen loads sidesway or upside down even after I do that fix. On one or two occasions, disconnecting the monitor from the laptop fixed it but sometimes it stays stuck. HP now tells me they think Vista (all versions and particularly 64 bit) has problems with the driver for the monitor. No updates available and not HPs problem!!! I can't count their theory but am hoping they are wrong. Did some research on the Windows website site in the compatability center and can't find the 9600M GT listed on either the "yes compatible" or "not compatible" lists for Vista 64 or 32 bit. nVidia website doesn't help either. But there are enough non-compatible video cards for vista that I am wondering if anyone out there has any information you can share? Or any ideas for how I can fix this? It's making me crazy and takes a while to fix whenever it happens. Brand new HP laptop and all the peripherals are now a very expensive paperweight. HP is telling me that the only fix may be to return the equipement and they'll refund my money!!!! I'm thinking that if I can find out whether the 9600M GT is compatible or not, I can just ask them to replace the video card with one that is compatible. Is that viable? Any thoughts of any kind on how to fix the problem or on the compatability issue would be greatly appreciated!! Thank you so much. |
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Screen Loads Sideways - video card issue?
Thanks DL. I couldn't agree more. You can't imagine what I've been through
with HP, staring in December. Hours and hours on hold, being transferred from department to department, having to explain everything everytime I call. I even got assigned to a case manager who couldn't help me. I sent my laptop back and they returned it without doing any fixes (even though they entered notes in my case file that they replaced my LCD, motherboard, LCD wiring etc. Turned out it was an erroneous entry). They never hooked it up to a monitor to see if they could repeat the problem. Since it only happens with the monitor attached, it's got to be the video card (nVidia GeForce 9600m GT) or the graphics driver interacting with Vista. I have a new case manager now and we'll see what happens. Frankly, I think they should just send me a replacement laptop and if it happens again . . . . Thanks for your thoughts. I'm in hell !!! "DL" wrote: It sounds more like an HP hardware problem to me, a monitor as such doesnt use drivers, the video card does, but the monitor has to support the resolution that you use & since your hardware is HP...? "BG" wrote in message ... Yeah. I know. The ctrl/alt arrow keys (doesn't work and I'm told that's a known issue with some versions of vista). The rotation function only worked once or twice for me. Other times, it doesn't even recognize that it's upside down!! But thanks for the thoughts. I just spent 2 hours on a live chat with microsoft and they couldn't fix it. They asked me if they could escalate to their research team since they haven't dealt much with this problem before. Supposedly someone from Microsoft on the vista team is going to call me tomorrow. Not sure what will happen. But I'm ready to chew off my arm! My brand new laptop and all the peripherals are useless until I get this fixed. Very very very frustrating. HR told me today that their solution may simply be to give me my money back!!! "peter" wrote: you know that under the Nvidea Control Panel you can rotate your display..have you gone there to see what it is set on?? Usually on a Laptop there are also a sequence of keys you can press to Rotate the display...are they stuck?? peter -- If you find a posting or message from me offensive,inappropriate or disruptive,please ignore it. If you dont know how to ignore a posting complain to me and I will be only too happy to demonstrate :-) "BG" wrote in message ... Have had a prolonged problem (sorry for the length of this email. I posted it in another newsgroup by mistake too.) Would appreciate some help. Four months ago, I bought an HP pavilion notebook (dv5t-1000) with 64 bit vista ultimate (4GB DDR2 sys memory, 250 GB hard drive), an HP docking station and HP 20" external monitor with wireless key board and mouse. My video card is nVidia GeForce 9600M GT. Everything was fine and I loved it but within one month, the screen on the laptop and monitor would load sideways or upside down whenever it felt like it. Only happened at startup, never while I was working. And it didn't happen all the time. Kept happening for another month so I called HP. Spent hours and hours with HP on the phone. Uninstalled and reinstalled latest nvidia drivers a few times, updated bios etc. Tried using the crtl-alt hot keys with arrows but it does nothing. Occasionally, I am able to rotate the screen by opening the GeForce manager but that doesn't always work. Even if it does work, the screen loads sidesway or upside down even after I do that fix. On one or two occasions, disconnecting the monitor from the laptop fixed it but sometimes it stays stuck. HP now tells me they think Vista (all versions and particularly 64 bit) has problems with the driver for the monitor. No updates available and not HPs problem!!! I can't count their theory but am hoping they are wrong. Did some research on the Windows website site in the compatability center and can't find the 9600M GT listed on either the "yes compatible" or "not compatible" lists for Vista 64 or 32 bit. nVidia website doesn't help either. But there are enough non-compatible video cards for vista that I am wondering if anyone out there has any information you can share? Or any ideas for how I can fix this? It's making me crazy and takes a while to fix whenever it happens. Brand new HP laptop and all the peripherals are now a very expensive paperweight. HP is telling me that the only fix may be to return the equipement and they'll refund my money!!!! I'm thinking that if I can find out whether the 9600M GT is compatible or not, I can just ask them to replace the video card with one that is compatible. Is that viable? Any thoughts of any kind on how to fix the problem or on the compatability issue would be greatly appreciated!! Thank you so much. |
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Screen Loads Sideways - video card issue?
BG,
I know it's a little late but have you tried the following combination:? CTRL+ALT+ the UP ARROW Jerry "BG" wrote in message ... Have had a prolonged problem (sorry for the length of this email. I posted it in another newsgroup by mistake too.) Would appreciate some help. Four months ago, I bought an HP pavilion notebook (dv5t-1000) with 64 bit vista ultimate (4GB DDR2 sys memory, 250 GB hard drive), an HP docking station and HP 20" external monitor with wireless key board and mouse. My video card is nVidia GeForce 9600M GT. Everything was fine and I loved it but within one month, the screen on the laptop and monitor would load sideways or upside down whenever it felt like it. Only happened at startup, never while I was working. And it didn't happen all the time. Kept happening for another month so I called HP. Spent hours and hours with HP on the phone. Uninstalled and reinstalled latest nvidia drivers a few times, updated bios etc. Tried using the crtl-alt hot keys with arrows but it does nothing. Occasionally, I am able to rotate the screen by opening the GeForce manager but that doesn't always work. Even if it does work, the screen loads sidesway or upside down even after I do that fix. On one or two occasions, disconnecting the monitor from the laptop fixed it but sometimes it stays stuck. HP now tells me they think Vista (all versions and particularly 64 bit) has problems with the driver for the monitor. No updates available and not HPs problem!!! I can't count their theory but am hoping they are wrong. Did some research on the Windows website site in the compatability center and can't find the 9600M GT listed on either the "yes compatible" or "not compatible" lists for Vista 64 or 32 bit. nVidia website doesn't help either. But there are enough non-compatible video cards for vista that I am wondering if anyone out there has any information you can share? Or any ideas for how I can fix this? It's making me crazy and takes a while to fix whenever it happens. Brand new HP laptop and all the peripherals are now a very expensive paperweight. HP is telling me that the only fix may be to return the equipement and they'll refund my money!!!! I'm thinking that if I can find out whether the 9600M GT is compatible or not, I can just ask them to replace the video card with one that is compatible. Is that viable? Any thoughts of any kind on how to fix the problem or on the compatability issue would be greatly appreciated!! Thank you so much. |
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Screen Loads Sideways - video card issue?
Thanks Jerry. Yup, tried it with up, down, sideways . . . you name it, we
tried it. Even the rotation function in nvidia control panel only works sometimes. This is just funky! As of yesterday, we replaced nvidia drivers (again!) and we'll see what happens. Could take weeks for it to happen again. If it does, I'm sending back the laptop. Because once it starts happening, it occurs more frequently. Making me crazy!! I"m guessing I bought a lemon. The HP policy is they have to have the machine sent to them 3 times in one year for them to replace it. Argh. "JerryM" wrote: BG, I know it's a little late but have you tried the following combination:? CTRL+ALT+ the UP ARROW Jerry "BG" wrote in message ... Have had a prolonged problem (sorry for the length of this email. I posted it in another newsgroup by mistake too.) Would appreciate some help. Four months ago, I bought an HP pavilion notebook (dv5t-1000) with 64 bit vista ultimate (4GB DDR2 sys memory, 250 GB hard drive), an HP docking station and HP 20" external monitor with wireless key board and mouse. My video card is nVidia GeForce 9600M GT. Everything was fine and I loved it but within one month, the screen on the laptop and monitor would load sideways or upside down whenever it felt like it. Only happened at startup, never while I was working. And it didn't happen all the time. Kept happening for another month so I called HP. Spent hours and hours with HP on the phone. Uninstalled and reinstalled latest nvidia drivers a few times, updated bios etc. Tried using the crtl-alt hot keys with arrows but it does nothing. Occasionally, I am able to rotate the screen by opening the GeForce manager but that doesn't always work. Even if it does work, the screen loads sidesway or upside down even after I do that fix. On one or two occasions, disconnecting the monitor from the laptop fixed it but sometimes it stays stuck. HP now tells me they think Vista (all versions and particularly 64 bit) has problems with the driver for the monitor. No updates available and not HPs problem!!! I can't count their theory but am hoping they are wrong. Did some research on the Windows website site in the compatability center and can't find the 9600M GT listed on either the "yes compatible" or "not compatible" lists for Vista 64 or 32 bit. nVidia website doesn't help either. But there are enough non-compatible video cards for vista that I am wondering if anyone out there has any information you can share? Or any ideas for how I can fix this? It's making me crazy and takes a while to fix whenever it happens. Brand new HP laptop and all the peripherals are now a very expensive paperweight. HP is telling me that the only fix may be to return the equipement and they'll refund my money!!!! I'm thinking that if I can find out whether the 9600M GT is compatible or not, I can just ask them to replace the video card with one that is compatible. Is that viable? Any thoughts of any kind on how to fix the problem or on the compatability issue would be greatly appreciated!! Thank you so much. |
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Screen Loads Sideways - video card issue?
Try Ctrl-Shift-R (R is for rotate)
"BG" wrote in message news Thanks Jerry. Yup, tried it with up, down, sideways . . . you name it, we tried it. Even the rotation function in nvidia control panel only works sometimes. This is just funky! As of yesterday, we replaced nvidia drivers (again!) and we'll see what happens. Could take weeks for it to happen again. If it does, I'm sending back the laptop. Because once it starts happening, it occurs more frequently. Making me crazy!! I"m guessing I bought a lemon. The HP policy is they have to have the machine sent to them 3 times in one year for them to replace it. Argh. "JerryM" wrote: BG, I know it's a little late but have you tried the following combination:? CTRL+ALT+ the UP ARROW |
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Screen Loads Sideways - video card issue?
Thanks. Next time it happens, I'll give it a shot. On the "bright" side,
Microsoft has been calling me every day to follow up and sent me emails with info on how to get through to their research team level II techs in case it happens again. Must be concerned about vista interactions with the graphics card. But I am glad to know I can reach them if it comes to that. "Rich." wrote: Try Ctrl-Shift-R (R is for rotate) "BG" wrote in message news Thanks Jerry. Yup, tried it with up, down, sideways . . . you name it, we tried it. Even the rotation function in nvidia control panel only works sometimes. This is just funky! As of yesterday, we replaced nvidia drivers (again!) and we'll see what happens. Could take weeks for it to happen again. If it does, I'm sending back the laptop. Because once it starts happening, it occurs more frequently. Making me crazy!! I"m guessing I bought a lemon. The HP policy is they have to have the machine sent to them 3 times in one year for them to replace it. Argh. "JerryM" wrote: BG, I know it's a little late but have you tried the following combination:? CTRL+ALT+ the UP ARROW |
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