I am attempting to help a novice user so I want to us Remote Assistance.
Sounds reasonable EXCEPT Remote Assistance doesn't work. I am playing
the part of the novice to test the problem. Here is what I do on my
VISTA machine.
1. Help and Support
2. Select Windows Remote Assistance link
3. On the Windows Remote Assistance window click "Invite Someone you
trust to help you"
4.Click "Use e-mail to send an invitation". Now I get the "Choose a
password window"
5.Enter a Password. I used 123456 and retype as 123456
6. I get "remote assistance cannot make a connection". This is while
its attempting to bring up my Live Mail diaglog box.
7. I reply OK to that error diaglog box and get a window telling me to
save the file and send it as an attachment. Then it puts me into that
dialog box

If I restart my machine it will open my email client after step 5 but
only ONCE IN A ROW.
How would Microsoft expect a novice to navigate through this thicket???


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JamesBrown