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| Networking with Windows Vista Networking issues and questions with Windows Vista. (microsoft.public.windows.vista.networking_sharing) |
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March 19th 09, 01:10 PM
posted to microsoft.public.windows.vista.networking_sharing
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Remote Assistance Not Connecting
I am trying to help my dad with his computer. He sends me a Remote
Assistance request via email and when I open it the program loads but says it cannot connect. Any ideas? We are both running Microsoft Vista Home Premium. -- Mark R, Cusumano 
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March 19th 09, 05:28 PM
posted to microsoft.public.windows.vista.networking_sharing
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Remote Assistance Not Connecting
Hi
Depending on the setting on both sides it has to be configured and prepared to work through the Internet. http://windowshelp.microsoft.com/Win...7bfa01033.mspx http://windowshelp.microsoft.com/Win...ec2cc1033.mspx These page has a lot of links concerning this topic (it written for XP but the general principles are the same), http://labmice.techtarget.com/window...te_desktop.htm Jack (MS, MVP-Networking) "Mark R. Cusumano" wrote in message ... I am trying to help my dad with his computer. He sends me a Remote Assistance request via email and when I open it the program loads but says it cannot connect. Any ideas? We are both running Microsoft Vista Home Premium. -- Mark R, Cusumano
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March 20th 09, 01:22 PM
posted to microsoft.public.windows.vista.networking_sharing
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Remote Assistance Not Connecting
I checked the setting. Both computers are configured to allow remote
connections under Control Panel System & Maintenance System System Properties Remote and both are allowing Remote Assistance through the Microsoft Firewall. Oddly enough I can connect to his XP through the same internet connection (he has a router and both computers are hooked up to the router, the XP is wireless the Vista is wired) with no problem. I also had him try and connect to me and that doesn't work either. "Jack-MVP" wrote in message ... Hi Depending on the setting on both sides it has to be configured and prepared to work through the Internet. http://windowshelp.microsoft.com/Win...7bfa01033.mspx http://windowshelp.microsoft.com/Win...ec2cc1033.mspx These page has a lot of links concerning this topic (it written for XP but the general principles are the same), http://labmice.techtarget.com/window...te_desktop.htm Jack (MS, MVP-Networking) "Mark R. Cusumano" wrote in message ... I am trying to help my dad with his computer. He sends me a Remote Assistance request via email and when I open it the program loads but says it cannot connect. Any ideas? We are both running Microsoft Vista Home Premium. -- Mark R, Cusumano
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