A few days ago my Toshiba Satellite A100-033 laptop decided to stop working
properly. When I turn the computer on the user account screen loads ok. But
then once I have entered my password the welcome screen appears for at least
5minutes, and then there is a black screen, which remains there for another
5minutes. All-in-all my laptop takes a good half an hour before the desktop
displays and it sorts itself out to work properly.

I have tried updates, virus scans (which say the computer is clean),
removing unwanted software, freeing up disk space, de-fragin' the hard drive
and system restore, but none have proved successful.

If anyone has any ideas how to help me, I would be extremely grateful.

Thanks

Shauny Boi wrote:

A few days ago my Toshiba Satellite A100-033 laptop decided to stop
working properly. When I turn the computer on the user account screen
loads ok. But then once I have entered my password the welcome screen
appears for at least 5minutes, and then there is a black screen, which
remains there for another 5minutes. All-in-all my laptop takes a good half
an hour before the desktop displays and it sorts itself out to work
properly.

I have tried updates, virus scans (which say the computer is clean),
removing unwanted software, freeing up disk space, de-fragin' the hard
drive and system restore, but none have proved successful.

If anyone has any ideas how to help me, I would be extremely grateful.

1. Does the same thing happen in another user account? If you don't have
another user account, create one and try. If the new user account is fine,
copy your data from the original account to the new one and delete the
original one.

2. If the same thing happens in a new user account, does the problem occur
in Safe Mode? If the problem doesn't occur in Safe Mode, you most probably
have a software issue. Back up your data and restore to factory condition.

3. If the same thing *does* happen in Safe Mode, you most probably have a
hardware issue. Test the hardware, starting with the hard drive.

http://www.elephantboycomputers.com/...ardware_Tshoot

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

Surely if the problem doesnt occur in Safe Mode, its a driver issue, or
something that is set to auto start

"Malke" wrote in message
...
Shauny Boi wrote:

A few days ago my Toshiba Satellite A100-033 laptop decided to stop
working properly. When I turn the computer on the user account screen
loads ok. But then once I have entered my password the welcome screen
appears for at least 5minutes, and then there is a black screen, which
remains there for another 5minutes. All-in-all my laptop takes a good
half
an hour before the desktop displays and it sorts itself out to work
properly.

I have tried updates, virus scans (which say the computer is clean),
removing unwanted software, freeing up disk space, de-fragin' the hard
drive and system restore, but none have proved successful.

If anyone has any ideas how to help me, I would be extremely grateful.

1. Does the same thing happen in another user account? If you don't have
another user account, create one and try. If the new user account is fine,
copy your data from the original account to the new one and delete the
original one.

2. If the same thing happens in a new user account, does the problem occur
in Safe Mode? If the problem doesn't occur in Safe Mode, you most probably
have a software issue. Back up your data and restore to factory condition.

3. If the same thing *does* happen in Safe Mode, you most probably have a
hardware issue. Test the hardware, starting with the hard drive.

http://www.elephantboycomputers.com/...ardware_Tshoot

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

DL wrote:

Surely if the problem doesnt occur in Safe Mode, its a driver issue, or
something that is set to auto start

Yes possibly, but he already said he had tried:

I have tried updates, virus scans (which say the computer is clean),
removing unwanted software, freeing up disk space, de-fragin' the hard
drive and system restore, but none have proved successful.

Re-reading that, I don't see where he tried a clean boot so you're right -
that's one more thing to try if the problem doesn't occur in Safe Mode. I
shouldn't have made the assumption that he had already tried the clean
boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista -
http://support.microsoft.com/default...b;EN-US;929135

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ