I've been trying to get my all-in-one printer to work. I've downloaded the
software many times and also talked to Lexmark Technican. Everything works
except the scanner. I go to device manager and it won't install driver. It
says error encountered and will not work.

Does the Lexmark site have both driver and application code for the version
of Vista 32 bit or 64 bit that you are running?
If an older printer then the application may have to be installed and run in
XP compatibility mode.

"gllund" wrote in message
...
I've been trying to get my all-in-one printer to work. I've downloaded
the
software many times and also talked to Lexmark Technican. Everything
works
except the scanner. I go to device manager and it won't install driver.
It
says error encountered and will not work.

The website has both Windows Vista 32 and 64 bit application for drivers.
The problem lies with the OS. Somewhere along the way, the OS will not let
me download the scanner part of the driver.
Thanks for the reply
Gord

"Curious" wrote:


Does the Lexmark site have both driver and application code for the version
of Vista 32 bit or 64 bit that you are running?
If an older printer then the application may have to be installed and run in
XP compatibility mode.

If Lexmark support via e-mail does not have a solution to your problem then
I don't think any of us here can help either especially if the Lexmark unit
is not a current product.
"gllund" wrote in message
...
The website has both Windows Vista 32 and 64 bit application for drivers.
The problem lies with the OS. Somewhere along the way, the OS will not
let
me download the scanner part of the driver.
Thanks for the reply
Gord

"Curious" wrote:


Does the Lexmark site have both driver and application code for the
version
of Vista 32 bit or 64 bit that you are running?
If an older printer then the application may have to be installed and run
in
XP compatibility mode.

Well I actually talked to a rep for about 2 - 3 hours on the phone. He tried
a his usual tricks but to no avail. What I am thinking is that there must a
file on Windows OS that is corrupted or something like that that won't let me
download the scanner driver.

"Curious" wrote:

If Lexmark support via e-mail does not have a solution to your problem then
I don't think any of us here can help either especially if the Lexmark unit
is not a current product.

Do I understand you correctly that there are two drivers for your all in
printer, one for all functions but the scanner function and another driver
for the scanner functions?
Or is the "scanner driver" you refer to actually scanner application
software?
If you are able to download one and not the other then you possibly have
antivirus software that is blocking the second download.

"gllund" wrote in message
...
Well I actually talked to a rep for about 2 - 3 hours on the phone. He
tried
a his usual tricks but to no avail. What I am thinking is that there must
a
file on Windows OS that is corrupted or something like that that won't let
me
download the scanner driver.

"Curious" wrote:

If Lexmark support via e-mail does not have a solution to your problem
then
I don't think any of us here can help either especially if the Lexmark
unit
is not a current product.