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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Unable to detect DVD device
Hi, I recently purchased a Dell with Vista 64 bit. I have been watching DVD's the past few days on it without any problems. I was able to watch one this morning but when a put another one in I received the following message: *Unable to detect DVD or DVD device on this computer*. This computer has yet to be hooked up online, so nothing new has been added or updated on it. I rebooted, as well as un/reinstalled the driver in Device Manager, but neither has helped. Thank you for any assistance that you may provide! -- Darryl Von Rokk |
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Unable to detect DVD device
Maybe this can help: 'Your CD drive or DVD drive is missing or is not recognized by Windows or other programs' (http://support.microsoft.com/kb/314060) -- whs |
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Unable to detect DVD device
Thank you for your reply. I did try removing the upper & lower filters, as suggested by Microsoft, but I still get the same message. I am now suspecting a hardware issue, as I am now hearing a clicking sound as the DVD drive tries to start-up. Considering that I've only had this computer for about a month, I'd hate to think that the DVD/CD drive has completely stopped working and will need to be replaced....but that appears the case. -- Darryl Von Rokk |
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Unable to detect DVD device
Yes it sounds like you have an early life drive failure or that the second
DVD you tried was damaged and did not sit in the tray correctly and therefore damaged the drive heads. "Darryl Von Rokk" wrote in message ... Thank you for your reply. I did try removing the upper & lower filters, as suggested by Microsoft, but I still get the same message. I am now suspecting a hardware issue, as I am now hearing a clicking sound as the DVD drive tries to start-up. Considering that I've only had this computer for about a month, I'd hate to think that the DVD/CD drive has completely stopped working and will need to be replaced....but that appears the case. -- Darryl Von Rokk |
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Unable to detect DVD device
Darryl, On one of my desktops, the CD drive also died after 4 weeks. HP sent me a new one and it was easy to change it. If you have a desktop, I would ask the manufacturer to send you a new drive. If it is a laptop, you have to return the whole unit. -- whs |