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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Problems restarting and shutting down
Hello, I had some problems with my computer a couple weeks ago it's an Acer Aspire E380, my husband was getting ready to reformat it and put everything on our external hard drive restarted it but the computer wouldn't boot up. We took it to Geek Squad and they reformatted it and (120 dollars later) said there was no problem with the computer. Now the dumb thing wont restart or shut down. You have to hold the power button in order to get it to turn off. I tried calling acer but they told me the warrenty was up and it was gonna cost us an arm and leg to talk to someone. Can anyone help me with what to do? I'm in school and have to have a computer. Last time this happend it wouldn't restart at all. Caused from Trojan viruses that damaged the boot sector we think. -- areaves80 |
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Problems restarting and shutting down
areaves80 wrote:
Hello, I had some problems with my computer a couple weeks ago it's an Acer Aspire E380, my husband was getting ready to reformat it and put everything on our external hard drive restarted it but the computer wouldn't boot up. We took it to Geek Squad and they reformatted it and (120 dollars later) said there was no problem with the computer. Now the dumb thing wont restart or shut down. You have to hold the power button in order to get it to turn off. I tried calling acer but they told me the warrenty was up and it was gonna cost us an arm and leg to talk to someone. Can anyone help me with what to do? I'm in school and have to have a computer. Last time this happend it wouldn't restart at all. Caused from Trojan viruses that damaged the boot sector we think. I don't think this is a hardware issue. Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. A.The first step is always to make sure your computer is virus/malware free. http://www.elephantboycomputers.com/...moving_Malware B. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit: How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796 D. If you need more information, here is an excellent shutdown troubleshooter: http://www.aumha.org/win5/a/shtdwnxp.htm Malke -- MS-MVP Elephant Boy Computers - Don't Panic! http://www.elephantboycomputers.com/#FAQ |