We recently brought a laptop with Vista Home and have had on going
issues with it not shutting down. Everytime we hit shut down it goes to
the logging off screen but never actually makes it. We have left it
running over night and come down the next morning and its still "logging
off"! We have tried the Ctrl Alt Del combination to see whats causing
the issues but the task manager doesnt load up. This has been an ongoing
issue for about 3 weeks and have probably only had the laptop for a
month.

Forceably switching it off, which we have to, causes the safety mode
prompt to come on at the next start up. If we do not run the safety mode
we arent able to use the internet as it doesnt connect. So, running it
in safety mode is the only way to get things back to normal. I should
add that when I start up in safety mode it goes to a black screen
eventually with "safety mode" written in each corner. Ive no idea how to
move away from this so just hit the main off button but we can get back
on the net when it reboots.

Having read a few issues with shutting down it doesnt appear that
anyone has the ongoing issue we do and as mentioned Ctrl Alt Del does
nothing. On the rare occasion we have got it to shut down properly it
reverts the next time. We run McAfee anti virus and as a fairly new
laptop there isnt much that we have downloaded since purchase. I also
have a desktop and never experienced this ongoing issue!

Please can you offer some advice but please keep the jargon to a
minimum and give it to me in laymans terms.


--
seanbewhay

This happens when you have a program that is running in a loop. It may
be one of your startup programs. I recommend you make a test and disable
all startup programs to see what happens then. If it works normally
without the startup programs, you have to reenable them one by one to
find the culprit.
There are many ways to manage the startups. I prefer WinPatrol because
it is neat. 'BillP Studios' (http://www.winpatrol.com/)


--
whs

"seanbewhay" wrote in message
...

We recently brought a laptop with Vista Home and have had on going
issues with it not shutting down. Everytime we hit shut down it goes to
the logging off screen but never actually makes it. We have left it
running over night and come down the next morning and its still "logging
off"! We have tried the Ctrl Alt Del combination to see whats causing
the issues but the task manager doesnt load up. This has been an ongoing
issue for about 3 weeks and have probably only had the laptop for a
month.

Forceably switching it off, which we have to, causes the safety mode
prompt to come on at the next start up. If we do not run the safety mode
we arent able to use the internet as it doesnt connect. So, running it
in safety mode is the only way to get things back to normal. I should
add that when I start up in safety mode it goes to a black screen
eventually with "safety mode" written in each corner. Ive no idea how to
move away from this so just hit the main off button but we can get back
on the net when it reboots.

Having read a few issues with shutting down it doesnt appear that
anyone has the ongoing issue we do and as mentioned Ctrl Alt Del does
nothing. On the rare occasion we have got it to shut down properly it
reverts the next time. We run McAfee anti virus and as a fairly new
laptop there isnt much that we have downloaded since purchase. I also
have a desktop and never experienced this ongoing issue!

Please can you offer some advice but please keep the jargon to a
minimum and give it to me in laymans terms.


--
seanbewhay

Along with what Rick replied, if this is a new laptop, contact the
manufacturer for support. This may be a problem with a missing driver, or a
driver that needs updating, that their support is familiar with. If the
laptop is out of warranty, check their web support for references to this
problem.

SC Tom

In article ,
says...

Interesting, I have thought
Vista always shuts down properly... :-)

--
Poutnik
The best depends on how the best is defined.