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Hi
My Vista machine is suffering from repeated bluescreen crashes, caused by a variety programs, but the usual running program is ntoskrnl.exe, although I think it 's another driver which I haven't been able to identify causing the problem. I've checked memory in memtest86 and all is ok. The PC can go a couple of months without crashing and then I can get several crashes in a day. Any help would be greatly appreciated. Jon |
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Hi, Jon.
Well, ntoskrnl.exe is, as the name suggests, the NT Operating System Kernel - in other words, the heart of the system. Please post the exact text of the BSOD (Blue Screen of Death). Not the whole screen; we've all seen the "boilerplate" paragraphs too many times. But the Stop Code, including all the hex codes and the exact text name. If your computer reboots when the BSOD appears, then you need to change the default setting for what to do on System failure. It's easy to do, but takes a lot of mouse-clicks to get the Start | Control Panel | System | Advanced System Settings (need Administrator credentials to pass here | Advanced | Startup and Recovery / Settings. On this screen, clear the checkbox under System failure that says Automatically restart. Next time the BSOD appears, your computer won't do anything else until you press the hardware Reset button, so you'll have all the time you need to read and copy those error codes. Paste them here, verbatim, and somebody should be able to point you in the right direction. RC -- R. C. White, CPA San Marcos, TX Microsoft Windows MVP Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64 "Mosquito Jon" wrote in message ... Hi My Vista machine is suffering from repeated bluescreen crashes, caused by a variety programs, but the usual running program is ntoskrnl.exe, although I think it 's another driver which I haven't been able to identify causing the problem. I've checked memory in memtest86 and all is ok. The PC can go a couple of months without crashing and then I can get several crashes in a day. Any help would be greatly appreciated. Jon |
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RC, thanks for your reply.
I have posted below the details of 6 of the crashes (there have been many more) as reported from software "Whocrashed". Regards Jon ----- 30/08/2009 19:02:08 This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0xC1 (0xFFFFF98010F28FD0, 0xFFFFF98010F28A3F, 0xFD4038, 0x32) Error: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 23/08/2009 20:08:03 This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0xA (0x4E00000040, 0x2, 0x0, 0xFFFFF80001EF06F2) Error: IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 08/08/2009 17:12:30 This was likely caused by the following module: usbstor.sys Bugcheck code: 0xD6 (0xFFFFF98011C07000, 0x1, 0xFFFFFA60035C8D30, 0x0) Error: DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION file path: C:\Windows\system32\drivers\usbstor.sys The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 28/07/2009 22:02:34 This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0x1A (0x8885, 0xFFFFFA80006F9480, 0xFFFFFA80006E9670, 0x500) Error: MEMORY_MANAGEMENT file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 28/07/2009 08:58:39 This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0xA (0x368391, 0x2, 0x1, 0xFFFFF80001ED9DBB) Error: IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 27/07/2009 23:00:20 your computer crashed This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0x4E (0x7, 0x25318, 0xFFFFFFFFFFFFFFFF, 0x0) Error: PFN_LIST_CORRUPT file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. ----- "R. C. White" wrote: Hi, Jon. Well, ntoskrnl.exe is, as the name suggests, the NT Operating System Kernel - in other words, the heart of the system. Please post the exact text of the BSOD (Blue Screen of Death). Not the whole screen; we've all seen the "boilerplate" paragraphs too many times. But the Stop Code, including all the hex codes and the exact text name. If your computer reboots when the BSOD appears, then you need to change the default setting for what to do on System failure. It's easy to do, but takes a lot of mouse-clicks to get the Start | Control Panel | System | Advanced System Settings (need Administrator credentials to pass here | Advanced | Startup and Recovery / Settings. On this screen, clear the checkbox under System failure that says Automatically restart. Next time the BSOD appears, your computer won't do anything else until you press the hardware Reset button, so you'll have all the time you need to read and copy those error codes. Paste them here, verbatim, and somebody should be able to point you in the right direction. RC -- R. C. White, CPA San Marcos, TX Microsoft Windows MVP Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64 "Mosquito Jon" wrote in message ... Hi My Vista machine is suffering from repeated bluescreen crashes, caused by a variety programs, but the usual running program is ntoskrnl.exe, although I think it 's another driver which I haven't been able to identify causing the problem. I've checked memory in memtest86 and all is ok. The PC can go a couple of months without crashing and then I can get several crashes in a day. Any help would be greatly appreciated. Jon |
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RC
Not very good news then .... as for my hardware, here is a report from SiSoft Sandra - hope it helps you figure this out: Many thanks Jon -----START----- SiSoftware Sandra Computer Model : System manufacturer Rampage Formula Workgroup : HOME NETWORK Host Name : XXXXX User : XXXXX Processor Model : Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz Speed : 2.5GHz Cores per Processor : 4 Unit(s) Threads per Core : 1 Unit(s) Type : Quad-Core Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size L2 On-board Cache : 2x 3MB, ECC, Synchronous, ATC, 12-way, 64 byte line size, 2 threads sharing Computer Mainboard : Asus Rampage Formula BIOS : American Megatrends Inc. 0403 04/24/2008 Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 4GB DIMM DDR2 Chipset Model : ASUS X48 Processor to I/O Controller Front Side Bus Speed : 4x 334MHz (1.34GHz) Total Memory : 4GB DIMM DDR2 Memory Bus Speed : 2x 401MHz (802MHz) Memory Module(s) Memory Module : Crucial 2GB DIMM DDR2 PC2-8000U DDR2-1000 (5-5-5-18 3-23-6-3) Memory Module : Crucial 2GB DIMM DDR2 PC2-8000U DDR2-1000 (5-5-5-18 3-23-6-3) Video System Video Adapter : ATI Radeon HD 3870 X2 (2x 320 SM4.1 851MHz, 2x 512MB DDR3 2x954MHz, PCIe 2.00 x16) Storage Devices WDC WD740ADFD-00NLR5 (74.4GB, SATA150, 3.5", 10000rpm, NCQ, 16MB Cache) : 69GB (C ![]() WDC WD5000AAVS-00ZTB0 (500.1GB, SATA300, 3.5", 5400rpm, NCQ, 8MB Cache) : 466GB (D ![]() SEAGATE ST3250823A (250GB, USB, 3.5", 5400rpm) : 233GB (H ![]() OEI-USB CompactFlash (USB) : N/A (G ![]() WDC WD2500BEVS-00UST0 (250GB, USB/SATA150, 2.5", 5400rpm, NCQ, 8MB Cache) : 233GB (I ![]() ASUS DRW-2014L1 (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (E ![]() ATAPI DVD A DH20A4P (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (F ![]() Logical Storage Devices Hard Disk (C : 69GB (NTFS) @ WDC WD740ADFD-00NLR5 (74.4GB, SATA150, 3.5", 10000rpm, NCQ, 16MB Cache) Hard Disk (D : 466GB (NTFS) @ WDC WD5000AAVS-00ZTB0 (500.1GB, SATA300, 3.5", 5400rpm, NCQ, 8MB Cache) Optical Drive (E : N/A @ ASUS DRW-2014L1 (ATA66, DVD+-RW, CD-RW, 2MB Cache) Optical Drive (F : N/A @ ATAPI DVD A DH20A4P (ATA66, DVD+-RW, CD-RW, 2MB Cache) 3.5" 1.44MB (A : N/ALACIE (H : 233GB (FAT32) @ SEAGATE ST3250823A (250GB, USB, 3.5", 5400rpm)Removable Drive (G : N/A @ OEI-USB CompactFlash (USB)My Passport (I : 233GB (FAT32) @ WDC WD2500BEVS-00UST0 (250GB, USB/SATA150, 2.5", 5400rpm, NCQ, 8MB Cache) Peripherals LPC Hub Controller 1 : ASUS (ICH9) LPC Interface Controller LPC Legacy Controller 1 : Winbond W83627DHG Audio Device : ASUS (ICH9) HD Audio Controller Audio Codec : Analog Devices AD1988B Sound Chip Audio Device : ASUS Radeon HD 3870 Audio device Audio Codec : ATI (AMD) AA01h Disk Controller : ASUS (ICH9) 4 port Serial ATA Storage Controller 1 Disk Controller : ASUS (ICH9) 2 port Serial ATA Storage Controller 2 Disk Controller : ASUS JMB368 IDE Controller USB Controller 1 : ASUS (ICH9) USB Universal Host Controller USB Controller 2 : ASUS (ICH9) USB Universal Host Controller USB Controller 3 : ASUS (ICH9) USB Universal Host Controller USB Controller 4 : ASUS (ICH9) USB2 Enhanced Host Controller USB Controller 5 : ASUS (ICH9) USB Universal Host Controller USB Controller 6 : ASUS (ICH9) USB Universal Host Controller USB Controller 7 : ASUS (ICH9) USB Universal Host Controller USB Controller 8 : ASUS (ICH9) USB2 Enhanced Host Controller FireWire/1394 Controller 1 : ASUS VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus Printers and Faxes Printer : Microsoft XPS Document Writer (600x600, Colour) Printer : HP Photosmart C7100 series fax (200x200, Colour) Printer : HP Photosmart C7100 series (1200x1200, Colour) Fax : Microsoft Shared Fax Driver (200x200) Scanners and Cameras Digital Camera : OEI-USB CompactFlash (Digital Camera, USB) Peripherals Media Player : () Network Services Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller (Ethernet, 100Mbps) Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller #2 Power Management Mains (AC) Line Status : On-Line Operating System Windows System : Microsoft Windows Vista Ultimate 6.00.6002 (Service Pack 2) Platform Compliance : x64 Windows Experience Index Current System : 5.9 Performance Tips Tip 2546 : Large memory modules should be ECC/Parity. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. ----- END ----- "R. C. White" wrote: Hi, Jon. Thanks for that additional detail. As I feared, the Stop Codes are all different. As I said, ntoskrnl.exe is the heart of the system, so many kinds of errors can refer to it. When we get the same Stop Code (equals "Bugcheck code") each time, we can zero in on the problem area pretty quickly. But when the Stop Codes vary, seemingly at random, as yours have done, then we can almost certainly conclude that the problem is in your hardware, not in the operating system at all. As the final line in each of your instances says, "The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified." Hardware errors can come from an almost unlimited number of sources. The simplest causes are loose or defective cables or connectors. Some of the most elusive problems can be caused by heat buildup or by RF interference from other equipment in the computer's environment. Heat buildup can be caused by something as simple as dust bunnies in the case and fans. Failing power supplies can produce a variety of strange symptoms. Memory is a suspect; you've said it passes Memtest86; so did mine, about a year ago, but OCZ still replaced the newest pair of RAM sticks - which had performed fine for about 6 months - and then my mysterious problems disappeared. Hardware problems are almost impossible to diagnose online. Do you have a dependable local computer shop that you would trust to examine your system? You haven't told us anything about your hardware. It might not help us help you, but then it might. You can see your computer; we can't. Can you tell us make and model of the computer, or of the motherboard/chipset if you built it yourself? How many hard drives? IDE, SATA or...? What other peripherals: optical drives, USB devices, and on and on... I hope you can get this worked out. I know how frustrating these things can be. RC -- R. C. White, CPA San Marcos, TX Microsoft Windows MVP Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64 "Mosquito Jon" wrote in message ... RC, thanks for your reply. I have posted below the details of 6 of the crashes (there have been many more) as reported from software "Whocrashed". Regards Jon ----- 30/08/2009 19:02:08 This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0xC1 (0xFFFFF98010F28FD0, 0xFFFFF98010F28A3F, 0xFD4038, 0x32) Error: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 23/08/2009 20:08:03 This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0xA (0x4E00000040, 0x2, 0x0, 0xFFFFF80001EF06F2) Error: IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 08/08/2009 17:12:30 This was likely caused by the following module: usbstor.sys Bugcheck code: 0xD6 (0xFFFFF98011C07000, 0x1, 0xFFFFFA60035C8D30, 0x0) Error: DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION file path: C:\Windows\system32\drivers\usbstor.sys The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 28/07/2009 22:02:34 This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0x1A (0x8885, 0xFFFFFA80006F9480, 0xFFFFFA80006E9670, 0x500) Error: MEMORY_MANAGEMENT file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 28/07/2009 08:58:39 This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0xA (0x368391, 0x2, 0x1, 0xFFFFF80001ED9DBB) Error: IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. 27/07/2009 23:00:20 your computer crashed This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0x4E (0x7, 0x25318, 0xFFFFFFFFFFFFFFFF, 0x0) Error: PFN_LIST_CORRUPT file path: C:\Windows\system32\ntoskrnl.exe The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. ----- "R. C. White" wrote: Hi, Jon. Well, ntoskrnl.exe is, as the name suggests, the NT Operating System Kernel - in other words, the heart of the system. Please post the exact text of the BSOD (Blue Screen of Death). Not the whole screen; we've all seen the "boilerplate" paragraphs too many times. But the Stop Code, including all the hex codes and the exact text name. If your computer reboots when the BSOD appears, then you need to change the default setting for what to do on System failure. It's easy to do, but takes a lot of mouse-clicks to get the Start | Control Panel | System | Advanced System Settings (need Administrator credentials to pass here | Advanced | Startup and Recovery / Settings. On this screen, clear the checkbox under System failure that says Automatically restart. Next time the BSOD appears, your computer won't do anything else until you press the hardware Reset button, so you'll have all the time you need to read and copy those error codes. Paste them here, verbatim, and somebody should be able to point you in the right direction. RC "Mosquito Jon" wrote in message ... Hi My Vista machine is suffering from repeated bluescreen crashes, caused by a variety programs, but the usual running program is ntoskrnl.exe, although I think it 's another driver which I haven't been able to identify causing the problem. I've checked memory in memtest86 and all is ok. The PC can go a couple of months without crashing and then I can get several crashes in a day. Any help would be greatly appreciated. Jon |
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