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| Performance and Maintainance of Windows Vista A forum for performance and maintenance tasks in Windows Vista. (microsoft.public.windows.vista.performance_maintainance) |
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every time i start the comp. it says Error loading C:\Users\SERENI~1\protect.dll and I have no idea why this started. please help? -- serenity1dee Posted via http://www.vistaheads.com |
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serenity1dee wrote:
every time i start the comp. it says Error loading C:\Users\SERENI~1\protect.dll and I have no idea why this started. please help? A Google search for "protect.dll" shows that it is malware. The error message says that this particular piece of malware can't load. Either you uninstalled the malware program or your antivirus/antispyware program did. In any case, a reference was left to the file in Startup. You can remove the reference by managing your Startup. Because you had one piece of malware, the chances are also high that you had others. It would be a good idea to scan. I recommend downloading and installing MalwareBytes' Antimalware (MBAM) from http://www.malwarebytes.org. The program is free. (There is a paid version but you don't need to buy it to remove malware.) Manage Startup [Do not do this part first! Do the malware scan(s) first!] Start OrbSearch boxtype: msconfig and when it appears in the Results box above, right-click and choose "Run as Administrator". If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. Then see what is on the Startup tab. You don't need to restart immediately, but the next time you do you'll get a dialog saying you've used the Utility. Usually in Vista this will be blocked by Windows Defender and you'll need to allow it so you can then tick the box that says in effect, "don't bother me about this again". The free Autoruns program is very useful for managing your Startup - http://www.microsoft.com/technet/sys...s/default.mspx - Autoruns Malke -- MS-MVP Elephant Boy Computers - Don't Panic! http://www.elephantboycomputers.com/#FAQ |
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serenity1dee wrote:
every time i start the comp. it says Error loading C:\Users\SERENI~1\protect.dll and I have no idea why this started. please help? A Google search for "protect.dll" shows that it is malware. The error message says that this particular piece of malware can't load. Either you uninstalled the malware program or your antivirus/antispyware program did. In any case, a reference was left to the file in Startup. You can remove the reference by managing your Startup. Because you had one piece of malware, the chances are also high that you had others. It would be a good idea to scan. I recommend downloading and installing MalwareBytes' Antimalware (MBAM) from http://www.malwarebytes.org. The program is free. (There is a paid version but you don't need to buy it to remove malware.) Manage Startup [Do not do this part first! Do the malware scan(s) first!] Start OrbSearch boxtype: msconfig and when it appears in the Results box above, right-click and choose "Run as Administrator". If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. Then see what is on the Startup tab. You don't need to restart immediately, but the next time you do you'll get a dialog saying you've used the Utility. Usually in Vista this will be blocked by Windows Defender and you'll need to allow it so you can then tick the box that says in effect, "don't bother me about this again". The free Autoruns program is very useful for managing your Startup - http://www.microsoft.com/technet/sys...s/default.mspx - Autoruns Malke -- MS-MVP Elephant Boy Computers - Don't Panic! http://www.elephantboycomputers.com/#FAQ |
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Male wrote:
serenity1dee wrote: every time i start the comp. it says Error loading C:\Users\SERENI~1\protect.dll and I have no idea why this started. please help? A Google search for "protect.dll" shows that it is malware. The error message says that this particular piece of malware can't load. Either you uninstalled the malware program or your antivirus/antispyware program did. In any case, a reference was left to the file in Startup. You can remove the reference by managing your Startup. Because you had one piece of malware, the chances are also high that you had others. It would be a good idea to scan. I recommend downloading and installing MalwareBytes' Antimalware (MBAM) from http://www.malwarebytes.org. The program is free. (There is a paid version but you don't need to buy it to remove malware.) Manage Startup [Do not do this part first! Do the malware scan(s) first!] Start OrbSearch boxtype: msconfig and when it appears in the Results box above, right-click and choose "Run as Administrator". If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. Then see what is on the Startup tab. You don't need to restart immediately, but the next time you do you'll get a dialog saying you've used the Utility. Usually in Vista this will be blocked by Windows Defender and you'll need to allow it so you can then tick the box that says in effect, "don't bother me about this again". The free Autoruns program is very useful for managing your Startup - http://www.microsoft.com/technet/sys...s/default.mspx - Autoruns Malke If you are going dll error on startup try running ccleaner. |
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Male wrote:
serenity1dee wrote: every time i start the comp. it says Error loading C:\Users\SERENI~1\protect.dll and I have no idea why this started. please help? A Google search for "protect.dll" shows that it is malware. The error message says that this particular piece of malware can't load. Either you uninstalled the malware program or your antivirus/antispyware program did. In any case, a reference was left to the file in Startup. You can remove the reference by managing your Startup. Because you had one piece of malware, the chances are also high that you had others. It would be a good idea to scan. I recommend downloading and installing MalwareBytes' Antimalware (MBAM) from http://www.malwarebytes.org. The program is free. (There is a paid version but you don't need to buy it to remove malware.) Manage Startup [Do not do this part first! Do the malware scan(s) first!] Start OrbSearch boxtype: msconfig and when it appears in the Results box above, right-click and choose "Run as Administrator". If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. Then see what is on the Startup tab. You don't need to restart immediately, but the next time you do you'll get a dialog saying you've used the Utility. Usually in Vista this will be blocked by Windows Defender and you'll need to allow it so you can then tick the box that says in effect, "don't bother me about this again". The free Autoruns program is very useful for managing your Startup - http://www.microsoft.com/technet/sys...s/default.mspx - Autoruns Malke If you are going dll error on startup try running ccleaner. |