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Networking with Windows Vista Networking issues and questions with Windows Vista. (microsoft.public.windows.vista.networking_sharing) |
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Frequent Loss of Internet, Wired + Wireless
hi,
here's my problem, and i don't think it's unique, as i've been researching it for a year and a half since i got my vista laptop (Vista Home Premium 32bit with SP2). i lose internet connection. sometimes often, sometimes not, but eventually do. wired or wireless. anywhere, not just my home. i travel extensively, and i'm on wifi and ethernet in hotels all over the country. it's always the same. everything else works fine. and the ONLY way to remedy is to restart. sent it back to HP twice. they replaced networking cards, etc., but no difference. i've tried anything and everything i've seen in forums. it's not sleep related, as it happens in the middle of corresponding via email, or just web surfing. i've done complete system restores, updated drivers, changed every setting imaginable and suggested. SP1, SP2, doesn't matter. two desktops here at home, one XP, one also Vista Home Premium 32bit with SP2, and they always stay connected to the same network. in my laptop, i have used IE 7+8, Firefox, Chrome, and Opera, all to the same end. i use yahoo mail and google mail via my browser, but recently installed Mozilla Thunderbird to use gmail with a desktop client. i now see that even if i can't get online via browsers, Thunderbird still is able to send and receive email so that baffles me. unless i hear something different, i think my only hope is Windows 7. don't think i can install XP on this HP laptop. and i definitely don't want a mac. i love this laptop but just want it so stay connected. HELP!! thanx in advance for any and all help, george HP G60 Notebook PC AMD Turion Dual-Core RM-70 2.00 GHz 3.00 GB Ram Windows Vista Home Premium SP2 |
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Frequent Loss of Internet, Wired + Wireless
This is not easy case. Let' try these steps:
1. When you loss the Internet connection, run ipconfig /all and make sure the IP is not 169.254.x.x. 2. Ping the default gateway. 3. If you can ping the default gateway, ping 4.2.2.1. 4. If you can ping 4.2.2.1, ping a web site, for example ping chicagotech.net. post back with the result and ipconfig /all result. -- Bob Lin, Microsoft-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "geo jr." wrote in message ... hi, here's my problem, and i don't think it's unique, as i've been researching it for a year and a half since i got my vista laptop (Vista Home Premium 32bit with SP2). i lose internet connection. sometimes often, sometimes not, but eventually do. wired or wireless. anywhere, not just my home. i travel extensively, and i'm on wifi and ethernet in hotels all over the country. it's always the same. everything else works fine. and the ONLY way to remedy is to restart. sent it back to HP twice. they replaced networking cards, etc., but no difference. i've tried anything and everything i've seen in forums. it's not sleep related, as it happens in the middle of corresponding via email, or just web surfing. i've done complete system restores, updated drivers, changed every setting imaginable and suggested. SP1, SP2, doesn't matter. two desktops here at home, one XP, one also Vista Home Premium 32bit with SP2, and they always stay connected to the same network. in my laptop, i have used IE 7+8, Firefox, Chrome, and Opera, all to the same end. i use yahoo mail and google mail via my browser, but recently installed Mozilla Thunderbird to use gmail with a desktop client. i now see that even if i can't get online via browsers, Thunderbird still is able to send and receive email so that baffles me. unless i hear something different, i think my only hope is Windows 7. don't think i can install XP on this HP laptop. and i definitely don't want a mac. i love this laptop but just want it so stay connected. HELP!! thanx in advance for any and all help, george HP G60 Notebook PC AMD Turion Dual-Core RM-70 2.00 GHz 3.00 GB Ram Windows Vista Home Premium SP2 -- geo jr. |
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Frequent Loss of Internet, Wired + Wireless
This is not easy case. Let' try these steps:
1. When you loss the Internet connection, run ipconfig /all and make sure the IP is not 169.254.x.x. 2. Ping the default gateway. 3. If you can ping the default gateway, ping 4.2.2.1. 4. If you can ping 4.2.2.1, ping a web site, for example ping chicagotech.net. post back with the result and ipconfig /all result. -- Bob Lin, Microsoft-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "geo jr." wrote in message ... hi, here's my problem, and i don't think it's unique, as i've been researching it for a year and a half since i got my vista laptop (Vista Home Premium 32bit with SP2). i lose internet connection. sometimes often, sometimes not, but eventually do. wired or wireless. anywhere, not just my home. i travel extensively, and i'm on wifi and ethernet in hotels all over the country. it's always the same. everything else works fine. and the ONLY way to remedy is to restart. sent it back to HP twice. they replaced networking cards, etc., but no difference. i've tried anything and everything i've seen in forums. it's not sleep related, as it happens in the middle of corresponding via email, or just web surfing. i've done complete system restores, updated drivers, changed every setting imaginable and suggested. SP1, SP2, doesn't matter. two desktops here at home, one XP, one also Vista Home Premium 32bit with SP2, and they always stay connected to the same network. in my laptop, i have used IE 7+8, Firefox, Chrome, and Opera, all to the same end. i use yahoo mail and google mail via my browser, but recently installed Mozilla Thunderbird to use gmail with a desktop client. i now see that even if i can't get online via browsers, Thunderbird still is able to send and receive email so that baffles me. unless i hear something different, i think my only hope is Windows 7. don't think i can install XP on this HP laptop. and i definitely don't want a mac. i love this laptop but just want it so stay connected. HELP!! thanx in advance for any and all help, george HP G60 Notebook PC AMD Turion Dual-Core RM-70 2.00 GHz 3.00 GB Ram Windows Vista Home Premium SP2 -- geo jr. |
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hi bob,
thanx for the suggestions. hope i can actually do what you're suggesting. you may be giving me more technical credit than i deserve i do have internet connection right now, but i tried opening ipconfig from the start menu anyway, just to try. it opens for a split second, then disappears. not sure if that's weird or not. did it 3 times. as far as pinging, i don't think i've ever done that, nor do i know how, but i'll figure it out. will get back after next loss of connection. once again, thanx, g Quote:
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Frequent Loss of Internet, Wired + Wireless
Couldn't reply to the OP 'cuz it's not on my news server, but...
Sounds like a local machine AV/Firewall issue to me. Considering the description. Also, considering the description, and assuming the "traditional" issues have been covered, here are a couple more odd-ball things that can cause this. I once ran into an issue where the ISP of the Internet provider inside an office building via wall jacks was doing MAC authentication. Same thing, would often lose connection. Turned out that something on his laptop was occasionally appearing to come from a different MAC address so he was being disconnected. Although, I doubt this is the OP's issue because he said it happened all over, not just at one location. Another odd-ball thing that can cause this is SIP-ALG support. If you are operating in an environment with VOIP and your router/PC has SIP-ALG support enabled, it can conflict with the VOIP SIP-ALG service. In this case disable SIP-ALG support in the router. Again, this is probably not the OP's issue because he didn't mention anything about using the same router... but... you never know what is installed on some folk's laptop/PC. -Frank "Bob Lin (MS-MVP)" wrote in message ... This is not easy case. Let' try these steps: 1. When you loss the Internet connection, run ipconfig /all and make sure the IP is not 169.254.x.x. 2. Ping the default gateway. 3. If you can ping the default gateway, ping 4.2.2.1. 4. If you can ping 4.2.2.1, ping a web site, for example ping chicagotech.net. post back with the result and ipconfig /all result. -- Bob Lin, Microsoft-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "geo jr." wrote in message ... hi, here's my problem, and i don't think it's unique, as i've been researching it for a year and a half since i got my vista laptop (Vista Home Premium 32bit with SP2). i lose internet connection. sometimes often, sometimes not, but eventually do. wired or wireless. anywhere, not just my home. i travel extensively, and i'm on wifi and ethernet in hotels all over the country. it's always the same. everything else works fine. and the ONLY way to remedy is to restart. sent it back to HP twice. they replaced networking cards, etc., but no difference. i've tried anything and everything i've seen in forums. it's not sleep related, as it happens in the middle of corresponding via email, or just web surfing. i've done complete system restores, updated drivers, changed every setting imaginable and suggested. SP1, SP2, doesn't matter. two desktops here at home, one XP, one also Vista Home Premium 32bit with SP2, and they always stay connected to the same network. in my laptop, i have used IE 7+8, Firefox, Chrome, and Opera, all to the same end. i use yahoo mail and google mail via my browser, but recently installed Mozilla Thunderbird to use gmail with a desktop client. i now see that even if i can't get online via browsers, Thunderbird still is able to send and receive email so that baffles me. unless i hear something different, i think my only hope is Windows 7. don't think i can install XP on this HP laptop. and i definitely don't want a mac. i love this laptop but just want it so stay connected. HELP!! thanx in advance for any and all help, george HP G60 Notebook PC AMD Turion Dual-Core RM-70 2.00 GHz 3.00 GB Ram Windows Vista Home Premium SP2 -- geo jr. |
|
|||
Frequent Loss of Internet, Wired + Wireless
Couldn't reply to the OP 'cuz it's not on my news server, but...
Sounds like a local machine AV/Firewall issue to me. Considering the description. Also, considering the description, and assuming the "traditional" issues have been covered, here are a couple more odd-ball things that can cause this. I once ran into an issue where the ISP of the Internet provider inside an office building via wall jacks was doing MAC authentication. Same thing, would often lose connection. Turned out that something on his laptop was occasionally appearing to come from a different MAC address so he was being disconnected. Although, I doubt this is the OP's issue because he said it happened all over, not just at one location. Another odd-ball thing that can cause this is SIP-ALG support. If you are operating in an environment with VOIP and your router/PC has SIP-ALG support enabled, it can conflict with the VOIP SIP-ALG service. In this case disable SIP-ALG support in the router. Again, this is probably not the OP's issue because he didn't mention anything about using the same router... but... you never know what is installed on some folk's laptop/PC. -Frank "Bob Lin (MS-MVP)" wrote in message ... This is not easy case. Let' try these steps: 1. When you loss the Internet connection, run ipconfig /all and make sure the IP is not 169.254.x.x. 2. Ping the default gateway. 3. If you can ping the default gateway, ping 4.2.2.1. 4. If you can ping 4.2.2.1, ping a web site, for example ping chicagotech.net. post back with the result and ipconfig /all result. -- Bob Lin, Microsoft-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "geo jr." wrote in message ... hi, here's my problem, and i don't think it's unique, as i've been researching it for a year and a half since i got my vista laptop (Vista Home Premium 32bit with SP2). i lose internet connection. sometimes often, sometimes not, but eventually do. wired or wireless. anywhere, not just my home. i travel extensively, and i'm on wifi and ethernet in hotels all over the country. it's always the same. everything else works fine. and the ONLY way to remedy is to restart. sent it back to HP twice. they replaced networking cards, etc., but no difference. i've tried anything and everything i've seen in forums. it's not sleep related, as it happens in the middle of corresponding via email, or just web surfing. i've done complete system restores, updated drivers, changed every setting imaginable and suggested. SP1, SP2, doesn't matter. two desktops here at home, one XP, one also Vista Home Premium 32bit with SP2, and they always stay connected to the same network. in my laptop, i have used IE 7+8, Firefox, Chrome, and Opera, all to the same end. i use yahoo mail and google mail via my browser, but recently installed Mozilla Thunderbird to use gmail with a desktop client. i now see that even if i can't get online via browsers, Thunderbird still is able to send and receive email so that baffles me. unless i hear something different, i think my only hope is Windows 7. don't think i can install XP on this HP laptop. and i definitely don't want a mac. i love this laptop but just want it so stay connected. HELP!! thanx in advance for any and all help, george HP G60 Notebook PC AMD Turion Dual-Core RM-70 2.00 GHz 3.00 GB Ram Windows Vista Home Premium SP2 -- geo jr. |
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hi bob,
after a day connected, i lost connection from wifi here in my home. was using wifi at the time. i think i tried all your suggestions, but couldn't figure out how to "ping default gateway". in order, here's what i did do: ran ipconfig/all and got this for the wireless side- Connection-specific DNS Suffix- Belkin Description- Atheros AR5009 802.11a/g/n WiFi Adaptor physical address: 00-24-2C-43-7C-D8 DHCP Enabled- Yes Autoconfiguration enabled- Yes IPv4 Address: 192.168.2.94(Preferred) Subnet Mask- 255.255.255.0 Lease Obtained-Thur Jan 14, 2010 1:51:39 pm Lease Expires- Mon Feb 21, 2146 8:40:20pm Default Gateway 192.168.2.1 DHCP Server 192.168.2.1 DNS Servers 192.168.2.1 NebBIOS over Tcpip- Enabled next, when i saw that the IP wasn't 169.254.x.x., i went into a command prompt typed: ping -t, and it went on endlessly. looked to me like it was succeeding every few milliseconds, indefinitely, til i closed the window. then i pinged 4.2.2.1. with the same result, and went on to ping some web sites, including chicagotech.net, and google.com. same result. different IPs were coming up for each one, so i interpretted that as successful, but as these were my first 'ping' experiences, i may be completely wrong. is there a way to 'save' all the info in a cmd prompt? lotta typing involved. well, i don't know what this all means, but if is does to you, i'd be delighted to know. will try anything. thanx again for the attention, really appreciate it. george Quote:
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bob, lost connection again last nite (1.15.2010), and followed your steps. i think this info i'm leaving is more accurate, as i've figured out the pinging routine. here's what happened: ipconfig/all info same as previously reported. able to ping default gateway able to ping 4.2.2.1 unable to ping comcast.net request timed out 4x able to ping yahoo.com avg=57ms ttl=50 able to ping google.com av=43ms then again, after a few minutes: able to ping default gateway avg=16ms able to ping 4.2.2.1 avg=40ms able to ping google.com av=43ms able to ping yahoo.com avg-60 thunderbird able to send and receive when i tried to repair the network, got "windows found a problem that cannot be repaired automatically". so that's what i know. thanx again in advance to any and all help, george |
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