4 virus scanners didn't found anything.

The assumption of malware was perhaps too hasty.
(The second PC has similar effects, only - not same effects. And they are
not persistent, they are gone after restarting a third-party mail app each.)

Feel free to check my thread "Problems with (not deactivated) add-ons?" at
group "Internet Explorer General", too.



"VistaRookie" wrote:


Wouldn't know answers to your questions.

Malware is outside the scope of this forum, but...

'online anti-virus scans - Google Search' (http://tinyurl.com/yeljuy3)

Also, install Malwarebytes' Anti-Malware.
Then update it. Then Perform full scan.
'Malwarebytes.org' (http://www.malwarebytes.org/mbam.php)



Softie;1647031 Wrote:
But this can be an indirect idea!

Is there any other technique to handle files than with extentions in
Windows
/ IE?
May some kind of general "protocol" setting for MHTML content, like
MIME
heders?


(But now I suppose it will be a virus/malware. A second PC now has
same
behaviour.)



WM stores emails as .eml files, not as MHTML or MHT.
The difference is subtle. .EML files will not run in IE.
You can save emails manually as either extension and
even as plain .txt.

Yes subtle!

By the way: IE failing with *.eml seems to be only an extention
issue. If
you rename WinMails *.eml to *.mhtml IE8 shows up the content of the
mail as
WinMail does.

No wonder: all of them (*.mht, *.mhtml, and *.eml) is natively a bare
text
content (just in "MHTML" format).

Now that virus is eliminated, please provide
all details previously asked for...

Alright.

When you receive/create a new HTML email, exactly what
is displayed in WM? What does it look like? Are you using
the preview pane? Or do you click the individual email and
open it?

You've probably looked at settings and since I don't know
what you are seeing, just verify to me that you are setup
as follows. International settings can vary - depends on
your Country. Check those settings against a good
account and make them the same, if different. Post what
you discover.

Tools-Options-Send Tab-Mail Sending Format.
Should say quoted printable - nothing else checked off.
(except send pictures with messages, maybe).

Send Tab, also. Check International settings button.
Mine (USA) is set at Western European(ISO)
Post yours.

Read Tab. Check International settings button.
The default for mine is Western European (Windows).
Post yours.

Security Tab. Put the check mark in...
Internet zone (Less secure, but more functional)

Those are the only settings I am aware of that might
cause display problems.





Softie;1647281 Wrote:
4 virus scanners didn't found anything.

The assumption of malware was perhaps too hasty.
(The second PC has similar effects, only - not same effects. And they
are
not persistent, they are gone after restarting a third-party mail app
each.)

Feel free to check my thread "Problems with (not deactivated) add-ons?"
at
group "Internet Explorer General", too.



"VistaRookie" wrote:


Wouldn't know answers to your questions.

Malware is outside the scope of this forum, but...

'online anti-virus scans - Google Search' ('online anti-virus scans -
Google Search' (http://tinyurl.com/yeljuy3))

Also, install Malwarebytes' Anti-Malware.
Then update it. Then Perform full scan.
'Malwarebytes.org' ('Malwarebytes.org'
(http://www.malwarebytes.org/mbam.php))



Softie;1647031 Wrote:
But this can be an indirect idea!

Is there any other technique to handle files than with extentions
in
Windows
/ IE?
May some kind of general "protocol" setting for MHTML content,
like
MIME
heders?


(But now I suppose it will be a virus/malware. A second PC now has
same
behaviour.)



WM stores emails as .eml files, not as MHTML or MHT.
The difference is subtle. .EML files will not run in IE.
You can save emails manually as either extension and
even as plain .txt.

Yes subtle!

By the way: IE failing with *.eml seems to be only an extention
issue. If
you rename WinMails *.eml to *.mhtml IE8 shows up the content of
the
mail as
WinMail does.

No wonder: all of them (*.mht, *.mhtml, and *.eml) is natively a
bare
text
content (just in "MHTML" format).




--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' (http://www.google.com)
Posted via http://www.vistaheads.com

4 virus scanners didn't found anything, meanwhile.

The assumption of malware as reason was to hasty, perhaps.
(The second pc only has similar effects, not precisely same. After each
restart of a third-party mail [which uses IE modules] app it's working again.)


Someone may want to read my thread "Problems with (not deactivated)
add-ons?" in newsgroup "Internet Explorer General", too.




"VistaRookie" wrote:


Wouldn't know answers to your questions.

Malware is outside the scope of this forum, but...

'online anti-virus scans - Google Search' (http://tinyurl.com/yeljuy3)

Also, install Malwarebytes' Anti-Malware.
Then update it. Then Perform full scan.
'Malwarebytes.org' (http://www.malwarebytes.org/mbam.php)



Softie;1647031 Wrote:
But this can be an indirect idea!

Is there any other technique to handle files than with extentions in
Windows
/ IE?
May some kind of general "protocol" setting for MHTML content, like
MIME
heders?


(But now I suppose it will be a virus/malware. A second PC now has
same
behaviour.)



WM stores emails as .eml files, not as MHTML or MHT.
The difference is subtle. .EML files will not run in IE.
You can save emails manually as either extension and
even as plain .txt.

Yes subtle!

By the way: IE failing with *.eml seems to be only an extention
issue. If
you rename WinMails *.eml to *.mhtml IE8 shows up the content of the
mail as
WinMail does.

No wonder: all of them (*.mht, *.mhtml, and *.eml) is natively a bare
text
content (just in "MHTML" format).


--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' (http://www.google.com)
Posted via http://www.vistaheads.com

.

Hi Sam, VistaRookie!

(Sorry for partly seducing to guess.)

I'll try to describe the supposed cause (instead of answering your several
questions), so it should be more understandable:

There seem to be one problem, which causes 3 programs (WinMail, IE8, and a
third-party mail program [which uses IE techniques, too]) to have problems to
display contents of files/mails.

(Originally the problem was Windows Mail not displaying mail bodies after a
short period of 100% CPU usage / timout period. In preview, and in extra
window, too.)

All 3 programs have trouble with their dedicated MHTM files/objects.
(IE8 with flat *.mhtml files, WinMail with it's *.eml files and the
third-party mail program with it's files in MHTML format.)

The "helper"/handler files mshtml.dll and inetcomm.dll seem to be ok. So I
guess there is a problem while calling functions of these "HTML content
display librarys" or differently involved librarys.

(And at this point I suppose a failed spoofing malware, which hooks into
this chain of function calls down to display helper mshtml.dll.
[But would be strange because of restricted user profiles.])


So of course it's an IE problem - and WinMail is using IE librarys to
display (M)HTML content.


And my first little success / discovery is that IE8 started *without
add-ons* shows it's MHTML content like usual.



"Sam Hobbs" wrote:

No, I don't realize that. It might be, but it is very unclear to me whether
it is an attachment. I think the best indication that it is an IE problem is
that Softie said "If I start IE8 without add-ons by right click, I'm able to
display the problematic *.mhtml files."

I truly don't understand how a MHTML file is a message, not an attachment,
and not saved to disk. A HTML format message is usually "Content-Type:
text/html".



"VistaRookie" wrote in
message ...

Hi Sam....

I think you realize by now, that it is not an attachment
that is being opened, rather an email. And it does not
work in WM - in one particular account. And as of the
last post by OP, now a second user account has the
same problem.

OP has thoughts that it might be a virus - so after an
online scan is performed and a malware remover is run,
OP has to come back and discuss exactly what is seen
when a new email is opened. And if the settings I
posted are correct.


Sam Hobbs;1647084 Wrote:
It was previously established that the problem exists after the
attachment is saved as a file, so it should be pursued as an IE
problem.


"VistaRookie" wrote
in
message ...

What is the real problem? Is it a problem with WM
not displaying emails properly for one user? Or are
these emails you want to save as MHT files and
you have the problem from one user account?

Softie;1646703 Wrote:
Just a suggestion. Open it up in Notepad or other
text editor and see if you can spot some major
difference in the HTML source code. If you don't
have enough experience to spot bad HTML code
visually, you can use a good MHT file that
works and compare it to one from that account
that is giving you problems.

Thanks for the idea - but all of my tested *.mht(ml) files are ok.
(They can
be opened at other user profiles, or at other PCs.) No problem of
specific
content. Even empty files are affected.


--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' ('Google' (http://www.google.com))
Posted via http://www.vistaheads.com



--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' (http://www.google.com)
Posted via http://www.vistaheads.com


.

Hi Sam!

I'm driving different investigation strategies at the same time.
(Of course I'm very attentive to test 100% same files/objects.)

One of them is to test IE with 100% same saved *.mht file.

Problematic restricted user profile, same PC:
- this file is displayed correctly
- I copied this file with Windows Explorer 1:1, the copy isn't displayable

Logged in with another restricted user profile:
- both files are displayed as expected

Strange, isn't it!?

(Of course I'd investigeted in file rights / ACLs, too.)


I think the most critical diagnostic is to ensure that the exact same file
causes the problem for some users but not all users, but you must be sure
that the file is the exact same file. Assumptions of similiarity can totally
prevent accurate diagnosis.

Don't think already in readable / interpreted mail header/body contents.

WinMail stores it's raw mails in several *.eml files. This files are in
MHTML format.

It seems to be a problem to use/display this files. (Only from, to, and
subject is shown in WinMail - but I suppose this info is coming from a mail
folder list database.) With notepad it's no problem to read this files.



"Sam Hobbs" wrote:

No, I don't realize that. It might be, but it is very unclear to me whether
it is an attachment. I think the best indication that it is an IE problem is
that Softie said "If I start IE8 without add-ons by right click, I'm able to
display the problematic *.mhtml files."

I truly don't understand how a MHTML file is a message, not an attachment,
and not saved to disk. A HTML format message is usually "Content-Type:
text/html".



"VistaRookie" wrote in
message ...

Hi Sam....

I think you realize by now, that it is not an attachment
that is being opened, rather an email. And it does not
work in WM - in one particular account. And as of the
last post by OP, now a second user account has the
same problem.

OP has thoughts that it might be a virus - so after an
online scan is performed and a malware remover is run,
OP has to come back and discuss exactly what is seen
when a new email is opened. And if the settings I
posted are correct.


Sam Hobbs;1647084 Wrote:
It was previously established that the problem exists after the
attachment is saved as a file, so it should be pursued as an IE
problem.


"VistaRookie" wrote
in
message ...

What is the real problem? Is it a problem with WM
not displaying emails properly for one user? Or are
these emails you want to save as MHT files and
you have the problem from one user account?

Softie;1646703 Wrote:
Just a suggestion. Open it up in Notepad or other
text editor and see if you can spot some major
difference in the HTML source code. If you don't
have enough experience to spot bad HTML code
visually, you can use a good MHT file that
works and compare it to one from that account
that is giving you problems.

Thanks for the idea - but all of my tested *.mht(ml) files are ok.
(They can
be opened at other user profiles, or at other PCs.) No problem of
specific
content. Even empty files are affected.


--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' ('Google' (http://www.google.com))
Posted via http://www.vistaheads.com



--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' (http://www.google.com)
Posted via http://www.vistaheads.com


.

I can't see your computer...please answer each
and every question. I want to be sure we are
on the same page with basics.


Softie;1647328 Wrote:
Hi Sam, VistaRookie!

(Sorry for partly seducing to guess.)

I'll try to describe the supposed cause (instead of answering your
several
questions), so it should be more understandable:

There seem to be one problem, which causes 3 programs (WinMail, IE8,
and a
third-party mail program [which uses IE techniques, too]) to have
problems to
display contents of files/mails.

(Originally the problem was Windows Mail not displaying mail bodies
after a
short period of 100% CPU usage / timout period. In preview, and in
extra
window, too.)

All 3 programs have trouble with their dedicated MHTM files/objects.
(IE8 with flat *.mhtml files, WinMail with it's *.eml files and the
third-party mail program with it's files in MHTML format.)

The "helper"/handler files mshtml.dll and inetcomm.dll seem to be ok.
So I
guess there is a problem while calling functions of these "HTML
content
display librarys" or differently involved librarys.

(And at this point I suppose a failed spoofing malware, which hooks
into
this chain of function calls down to display helper mshtml.dll.
[But would be strange because of restricted user profiles.])


So of course it's an IE problem - and WinMail is using IE librarys to
display (M)HTML content.


And my first little success / discovery is that IE8 started *without
add-ons* shows it's MHTML content like usual.

Alright.

When you receive/create a new HTML email, exactly what
is displayed in WM? What does it look like? Are you using
the preview pane? Or do you click the individual email and
open it?

You've probably looked at settings and since I don't know
what you are seeing, just verify to me that you are setup
as follows. International settings can vary - depends on
your Country. Check those settings against a good
account and make them the same, if different. Post what
you discover.

Tools-Options-Send Tab-Mail Sending Format.
Should say quoted printable - nothing else checked off.
(except send pictures with messages, maybe).

Send Tab, also. Check International settings button.
Mine (USA) is set at Western European(ISO)
Post yours.

Read Tab. Check International settings button.
The default for mine is Western European (Windows).
Post yours.

Security Tab. Put the check mark in...
Internet zone (Less secure, but more functional)

Those are the only settings I am aware of that might
cause display problems.





VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' ('Google' (http://www.google.com))
Posted via http://www.vistaheads.com


.
[/color][/color]


--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' (http://www.google.com)
Posted via http://www.vistaheads.com

By the way: The second appearance of the effect didn't happen at another user
profile at the same PC but on another PC!


I can't see your computer...please answer each
and every question. I want to be sure we are
on the same page with basics.

All right! (But it's less usefull - you will see...)

Additionally: because it's a problem with IE8 and a third-party mail
program, too, it should be less promising to change settings in WinMail.
(But somtimes some settings are globally, maybe.)


When you receive/create a new HTML email, exactly what
is displayed in WM? What does it look like? Are you using
the preview pane? Or do you click the individual email and
open it?

After a timeout (about 30 to 60 Seconds) with 100%CPU an (IE like) error
message (about "This page cannot be displayed").
But From/To/Subject is shown (perhaps from local IMAP mails list database).

Same with prewiew or opened in separate window.


You've probably looked at settings and since I don't know
what you are seeing, just verify to me that you are setup
as follows. International settings can vary - depends on
your Country. Check those settings against a good
account and make them the same, if different. Post what
you discover.

Of course all 100% the same like on other PCs / accounts.
(That was of course one of the first steps during my investigation.)


Tools-Options-Send Tab-Mail Sending Format.
Should say quoted printable - nothing else checked off.
(except send pictures with messages, maybe).

all default, but "text only" - and this with coding = none (not qp)


Send Tab, also. Check International settings button.
Mine (USA) is set at Western European(ISO)
Post yours.

Western European(ISO)
English Headers (instead of country specific)


Read Tab. Check International settings button.
The default for mine is Western European (Windows).
Post yours.

default is Western European(ISO), too


Security Tab. Put the check mark in...
Internet zone (Less secure, but more functional)

it's deafault (like on all other machines) Zone for restricted sites (more
safe)

(But I'll do a test here later.)


Those are the only settings I am aware of that might
cause display problems.

Unfortunately nobody changed all this well working settings for months/years.
(But nobody knows...)

Before I discuss the settings you provided, try this
freeware program. It registers 89 necessary files
for Internet Explorer. Try it and then see if there
is any change in running Windows Mail. Running
the Fix IE shouldn't cause any harm. If it happens
to fix everything, then nothing further needs to be
done. Be sure IE is closed when you run it.

'Repair Internet Explorer with Fix IE Utility | The Windows Club'
(http://tinyurl.com/ylgy86j)

One question,also.
When you disable add-ons for IE, does
that affect WM too? In other words,
can you then properly open an email in
Windows Mail when they are disabled?






Softie;1647418 Wrote:
By the way: The second appearance of the effect didn't happen at another
user profile at the same PC but on another PC!


I can't see your computer...please answer each
and every question. I want to be sure we are
on the same page with basics.

All right! (But it's less usefull - you will see...)

Additionally: because it's a problem with IE8 and a third-party mail
program, too, it should be less promising to change settings in
WinMail.
(But somtimes some settings are globally, maybe.)


When you receive/create a new HTML email, exactly what
is displayed in WM? What does it look like? Are you using
the preview pane? Or do you click the individual email and
open it?

After a timeout (about 30 to 60 Seconds) with 100%CPU an (IE like)
error
message (about "This page cannot be displayed").
But From/To/Subject is shown (perhaps from local IMAP mails list
database).

Same with prewiew or opened in separate window.


You've probably looked at settings and since I don't know
what you are seeing, just verify to me that you are setup
as follows. International settings can vary - depends on
your Country. Check those settings against a good
account and make them the same, if different. Post what
you discover.

Of course all 100% the same like on other PCs / accounts.
(That was of course one of the first steps during my investigation.)


Tools-Options-Send Tab-Mail Sending Format.
Should say quoted printable - nothing else checked off.
(except send pictures with messages, maybe).

all default, but "text only" - and this with coding = none (not qp)


Send Tab, also. Check International settings button.
Mine (USA) is set at Western European(ISO)
Post yours.

Western European(ISO)
English Headers (instead of country specific)


Read Tab. Check International settings button.
The default for mine is Western European (Windows).
Post yours.

default is Western European(ISO), too


Security Tab. Put the check mark in...
Internet zone (Less secure, but more functional)

it's deafault (like on all other machines) Zone for restricted sites
(more
safe)

(But I'll do a test here later.)


Those are the only settings I am aware of that might
cause display problems.

Unfortunately nobody changed all this well working settings for
months/years.
(But nobody knows...)


--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' (http://www.google.com)
Posted via http://www.vistaheads.com

Hi VistaRookie!

Starting IE without add-ons (right click) of course didn't affect WinMail.
(To set all add-ons to "deactivated" within IE didn't help IE, and of course
not WinMail!)

Now I was tired: The deletion and re-creation of Windows user profile helped.
(What an expense...)

Strange effects. No matter - for this costs I could by 3 PCs with included
setup.


"VistaRookie" wrote:


Before I discuss the settings you provided, try this
freeware program. It registers 89 necessary files
for Internet Explorer. Try it and then see if there
is any change in running Windows Mail. Running
the Fix IE shouldn't cause any harm. If it happens
to fix everything, then nothing further needs to be
done. Be sure IE is closed when you run it.

'Repair Internet Explorer with Fix IE Utility | The Windows Club'
(http://tinyurl.com/ylgy86j)

One question,also.
When you disable add-ons for IE, does
that affect WM too? In other words,
can you then properly open an email in
Windows Mail when they are disabled?