Hello!

I've trouble with displaying of *.mhtml files / content on a Vista SP2 PC.

IE8 shows "The page cannot be displayed", and Windows Mail isn't able to
show mail content (IMAP server), but the list of mails is updated as usual.

Currently saved web pages (as *.mht ) can be opened!
(And their content looks very similar.)

This trouble only affects one (restricted) user account. Others and
Administrator eren't affected. So reason is located in this special user
profile.

The mshtml.dll is ok, of course (only Administrator is allowed to change).

A virus scan didn't produce a result.


Do anybody know how the display of *.mhtml files is working en detail?
Where can I look for the reason of this display problem (with mshtml.dll)?


Thanks!

Can they be opened if they are saved to disk first? I am asking just to help
diagnose the problem. If it cannot be opened after it is saved to disk, can
the same file be opened by other accounts?


"Softie" wrote in message
...
Hello!

I've trouble with displaying of *.mhtml files / content on a Vista SP2 PC.

IE8 shows "The page cannot be displayed", and Windows Mail isn't able to
show mail content (IMAP server), but the list of mails is updated as
usual.

Currently saved web pages (as *.mht ) can be opened!
(And their content looks very similar.)

This trouble only affects one (restricted) user account. Others and
Administrator eren't affected. So reason is located in this special user
profile.

The mshtml.dll is ok, of course (only Administrator is allowed to change).

A virus scan didn't produce a result.


Do anybody know how the display of *.mhtml files is working en detail?
Where can I look for the reason of this display problem (with mshtml.dll)?


Thanks!

Can they be opened if they are saved to disk first? I am asking just to help
diagnose the problem. If it cannot be opened after it is saved to disk, can
the same file be opened by other accounts?

Yes, currently and former saved web pages (i.e. on desktop, as *.mht) can
be opened.

*.mhtml and *.eml files from this user account can be opened from other
accounts.


Even a new empty file (empty.txt.mhtml) causes this error at the
problematical user account.
(empty.txt.html (without "m") works like expected.)

:-(


By the way: If I try to open empty.txt.mhtml IE tries for a bunch of
seconds. After a while apparently unsuccessfull the messige "The page cannot
be displayed" appears.

If I rename the mshtml.dll temporarily, of course the file doesn't appear,
but immediatly (no hourglass, no timout period).


So it have to be somthing with the handover to the mhtml handler, I suppose.

Perhaps Security settings? (But IE is reset to defaults completely in this
user account.)

Can they be opened if they are saved to disk first? I am asking just to help
diagnose the problem. If it cannot be opened after it is saved to disk, can
the same file be opened by other accounts?

Strange: If I rename on the desktop the currently saved example.mht to
example.mhtml it can be opened, too. If I copy exaple.mhtml to
example2.mhtml, the error message appears.

I didn't see any ACL differences.
Perhaps trouble with alternate data streams?

Seems to be an invisible add-on.

If I start IE8 without add-ons by right click, I'm able to display the
problematic *.mhtml files.

But all add-ons are deactivated at Tools / Manage add-ons.

Whatever the problem, it seems to be more of an IE problem, so you will
hopefully get more help in a IE group or forum.


"Softie" wrote in message
...
Can they be opened if they are saved to disk first? I am asking just to
help
diagnose the problem. If it cannot be opened after it is saved to disk,
can
the same file be opened by other accounts?

Yes, currently and former saved web pages (i.e. on desktop, as *.mht) can
be opened.

*.mhtml and *.eml files from this user account can be opened from other
accounts.


Even a new empty file (empty.txt.mhtml) causes this error at the
problematical user account.
(empty.txt.html (without "m") works like expected.)

:-(


By the way: If I try to open empty.txt.mhtml IE tries for a bunch of
seconds. After a while apparently unsuccessfull the messige "The page
cannot
be displayed" appears.

If I rename the mshtml.dll temporarily, of course the file doesn't appear,
but immediatly (no hourglass, no timout period).


So it have to be somthing with the handover to the mhtml handler, I
suppose.

Perhaps Security settings? (But IE is reset to defaults completely in this
user account.)

Just a suggestion. Open it up in Notepad or other
text editor and see if you can spot some major
difference in the HTML source code. If you don't
have enough experience to spot bad HTML code
visually, you can use a good MHT file that
works and compare it to one from that account
that is giving you problems.

Softie;1646444 Wrote:
Seems to be an invisible add-on.

If I start IE8 without add-ons by right click, I'm able to display the
problematic *.mhtml files.

But all add-ons are deactivated at Tools / Manage add-ons.


--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' (http://www.google.com)
Posted via http://www.vistaheads.com

Just a suggestion. Open it up in Notepad or other
text editor and see if you can spot some major
difference in the HTML source code. If you don't
have enough experience to spot bad HTML code
visually, you can use a good MHT file that
works and compare it to one from that account
that is giving you problems.

Thanks for the idea - but all of my tested *.mht(ml) files are ok. (They can
be opened at other user profiles, or at other PCs.) No problem of specific
content. Even empty files are affected.

What is the real problem? Is it a problem with WM
not displaying emails properly for one user? Or are
these emails you want to save as MHT files and
you have the problem from one user account?

Softie;1646703 Wrote:
Just a suggestion. Open it up in Notepad or other
text editor and see if you can spot some major
difference in the HTML source code. If you don't
have enough experience to spot bad HTML code
visually, you can use a good MHT file that
works and compare it to one from that account
that is giving you problems.

Thanks for the idea - but all of my tested *.mht(ml) files are ok.
(They can
be opened at other user profiles, or at other PCs.) No problem of
specific
content. Even empty files are affected.


--
VistaRookie

10% of my brain lives with me. The other 90% can be found
he
'*Google*' (http://www.google.com)
Posted via http://www.vistaheads.com

What is the real problem? Is it a problem with WM
not displaying emails properly for one user? Or are
these emails you want to save as MHT files and
you have the problem from one user account?

Hi VistaRookie!

First of them: WinMail isn't able to display content of mails in one user
account / profile anymore.

During my way to find the reason I notice that IE8 also have trouble to
display *.mhtml files. (I suppose exactly the same reason for both problems.)