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How can I find out what the firewall issue is on a Printer?



 
 
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  #11 (permalink)  
Old March 31st 10, 01:16 PM posted to microsoft.public.windows.vista.general,microsoft.public.windows.vista.hardware_devices,microsoft.public.windows.vista.print_fax_scan
smlunatick
external usenet poster
 
Posts: 180
Default How can I find out what the firewall issue is on a Printer?

On Mar 31, 12:33*pm, "M Skabialka" wrote:
Turning off the firewall made no difference.

The printer works with the original software from another PC.
It prints if I use generic drivers, but won't scan OCR.
It was running fine for two years before the software got corrupted and I
got fatal errors reinstalling it. *I have updated software from HP but
firewall issues.
So how can the firewall block it under some software and not under others?

Back to my original question - how do I find out what is blocking it? *The
HP Home Network Diagnostic Utility says "Network communication is not what
was expected. *A firewall is still blocking communication." *It says this
whether the firewall is running or not.

"Gene E. Bloch" wrote in messagenews:nigbpvdk4aw9.1f51v0dxk1p71.dlg@40tude. net...

Shenan Stanley's suggestion was for a *test* to isolate the problem.


You might also want to (temporarily) disable your router's firewall as a
second test.


On Tue, 30 Mar 2010 11:36:11 -0500, M Skabialka wrote:


I will try that, but I hope that is not the answer - I don't want the
firewall off permanently!


"Shenan Stanley" wrote in message
.. .
M Skabialka wrote:
I was having problems reinstalling HP software for my All-In-One
printer, and HP Tech support had me add ten or fifteen programs to
the Firewall as allowed programs, plus about that many ports. *I'm
still having firewall issues according to the HP networks
diagnostic tool, and the HP software does not "see" my printer on
the network. I can go to its IP address in Internet Explorer and see
info
about
its status, etc, and I can install basic drivers for other similar
printers and it will print, but not from the Full Software package
that I need for OCR scanning. *It is listed under Printers and I
can print a test page. The HP Diagnostics has a AutoFix button but it
doesn't fix the
issue, and doesn't say what is wrong. *Until I had problem
reinstalling the software it had worked fine for two years.
How can I find out what the firewall issue is?


Does it work if you turn off your software firewall?


If not - it's not a firewall issue unless you have some other firewall
between you and the All-in-One.


--
Shenan Stanley
* * MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


--
Gene E. Bloch * * *letters0x40blochg0x2Ecom


You may need to also check your anti-virus software settings. I have
seen some anti-virus software which have a "hidden" firewall like
module.
  #12 (permalink)  
Old March 31st 10, 07:53 PM posted to microsoft.public.windows.vista.general,microsoft.public.windows.vista.hardware_devices,microsoft.public.windows.vista.print_fax_scan
M Skabialka
external usenet poster
 
Posts: 108
Default How can I find out what the firewall issue is on a Printer?

I am not sure how to check firewalls in Sophos AntiVirus.
However at one point I did turn it off and that made no difference.


"smlunatick" wrote in message
...
On Mar 31, 12:33 pm, "M Skabialka" wrote:
Turning off the firewall made no difference.

The printer works with the original software from another PC.
It prints if I use generic drivers, but won't scan OCR.
It was running fine for two years before the software got corrupted and I
got fatal errors reinstalling it. I have updated software from HP but
firewall issues.
So how can the firewall block it under some software and not under others?

Back to my original question - how do I find out what is blocking it? The
HP Home Network Diagnostic Utility says "Network communication is not what
was expected. A firewall is still blocking communication." It says this
whether the firewall is running or not.

"Gene E. Bloch" wrote in
messagenews:nigbpvdk4aw9.1f51v0dxk1p71.dlg@40tude. net...

Shenan Stanley's suggestion was for a *test* to isolate the problem.


You might also want to (temporarily) disable your router's firewall as a
second test.


On Tue, 30 Mar 2010 11:36:11 -0500, M Skabialka wrote:


I will try that, but I hope that is not the answer - I don't want the
firewall off permanently!


"Shenan Stanley" wrote in message
.. .
M Skabialka wrote:
I was having problems reinstalling HP software for my All-In-One
printer, and HP Tech support had me add ten or fifteen programs to
the Firewall as allowed programs, plus about that many ports. I'm
still having firewall issues according to the HP networks
diagnostic tool, and the HP software does not "see" my printer on
the network. I can go to its IP address in Internet Explorer and see
info
about
its status, etc, and I can install basic drivers for other similar
printers and it will print, but not from the Full Software package
that I need for OCR scanning. It is listed under Printers and I
can print a test page. The HP Diagnostics has a AutoFix button but it
doesn't fix the
issue, and doesn't say what is wrong. Until I had problem
reinstalling the software it had worked fine for two years.
How can I find out what the firewall issue is?


Does it work if you turn off your software firewall?


If not - it's not a firewall issue unless you have some other firewall
between you and the All-in-One.


--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


--
Gene E. Bloch letters0x40blochg0x2Ecom


You may need to also check your anti-virus software settings. I have
seen some anti-virus software which have a "hidden" firewall like
module.


  #13 (permalink)  
Old March 31st 10, 07:53 PM posted to microsoft.public.windows.vista.general,microsoft.public.windows.vista.hardware_devices,microsoft.public.windows.vista.print_fax_scan
M Skabialka
external usenet poster
 
Posts: 108
Default How can I find out what the firewall issue is on a Printer?

I am not sure how to check firewalls in Sophos AntiVirus.
However at one point I did turn it off and that made no difference.


"smlunatick" wrote in message
...
On Mar 31, 12:33 pm, "M Skabialka" wrote:
Turning off the firewall made no difference.

The printer works with the original software from another PC.
It prints if I use generic drivers, but won't scan OCR.
It was running fine for two years before the software got corrupted and I
got fatal errors reinstalling it. I have updated software from HP but
firewall issues.
So how can the firewall block it under some software and not under others?

Back to my original question - how do I find out what is blocking it? The
HP Home Network Diagnostic Utility says "Network communication is not what
was expected. A firewall is still blocking communication." It says this
whether the firewall is running or not.

"Gene E. Bloch" wrote in
messagenews:nigbpvdk4aw9.1f51v0dxk1p71.dlg@40tude. net...

Shenan Stanley's suggestion was for a *test* to isolate the problem.


You might also want to (temporarily) disable your router's firewall as a
second test.


On Tue, 30 Mar 2010 11:36:11 -0500, M Skabialka wrote:


I will try that, but I hope that is not the answer - I don't want the
firewall off permanently!


"Shenan Stanley" wrote in message
.. .
M Skabialka wrote:
I was having problems reinstalling HP software for my All-In-One
printer, and HP Tech support had me add ten or fifteen programs to
the Firewall as allowed programs, plus about that many ports. I'm
still having firewall issues according to the HP networks
diagnostic tool, and the HP software does not "see" my printer on
the network. I can go to its IP address in Internet Explorer and see
info
about
its status, etc, and I can install basic drivers for other similar
printers and it will print, but not from the Full Software package
that I need for OCR scanning. It is listed under Printers and I
can print a test page. The HP Diagnostics has a AutoFix button but it
doesn't fix the
issue, and doesn't say what is wrong. Until I had problem
reinstalling the software it had worked fine for two years.
How can I find out what the firewall issue is?


Does it work if you turn off your software firewall?


If not - it's not a firewall issue unless you have some other firewall
between you and the All-in-One.


--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


--
Gene E. Bloch letters0x40blochg0x2Ecom


You may need to also check your anti-virus software settings. I have
seen some anti-virus software which have a "hidden" firewall like
module.


 




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