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Connects to router, but not to internet (I have tried EVERYTHING! help!)
Ok guys, to start things off I recently moved so I had to change from using a wired connection to a wireless connection. I bought a Netgear Wireless - N Router (WNR2000) and a Wireless-N 300 USB adapter. I'm running vista home premium x64 SP2. Everytime I diagnose the problem, it gives me the "there may be a problem with your DNS configuration" or the "cannot communicate with primary dns server". I have tried everything of my power, and I have called my ISP and router company. Both were useless. I have tried manually setting my dns servers but it didn't work, and usually gives me the "cannot communicate.... primary server" junk. I would be very grateful if you guys could help. Here is my ipconfig : Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Windows\system32ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Keiths-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection 5: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : RangeMax Wireless-N USB Adapter WN111v Physical Address. . . . . . . . . : 00-26-F2-A5-F5-70 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 10:23:38 PM Lease Expires . . . . . . . . . . : Monday, May 10, 2010 10:23:38 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : USB Wireless 802.11 b/g Adaptor Physical Address. . . . . . . . . : 00-22-5F-75-3A-3E DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet Physical Address. . . . . . . . . : 00-21-97-CA-B9-E1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes *_I'm_gonna_post_the_ipconfig_on_the_computer_with _the_modem_just_in_case_it's_necessary_*. ok here it is : C:\Documents and Settings\johnipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : jimmy-6509eb19b Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : Yes WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Motorola SURFboard SB5100 USB Cable Modem Physical Address. . . . . . . . . : 00-0E-5C-75-22-B1 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 67.86.181.190 Subnet Mask . . . . . . . . . . . : 255.255.240.0 Default Gateway . . . . . . . . . : 67.86.176.1 DHCP Server . . . . . . . . . . . : 10.240.178.41 DNS Servers . . . . . . . . . . . : 167.206.251.129 167.206.251.130 Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 9:10:44 PM Lease Expires . . . . . . . . . . : Tuesday, May 11, 2010 9:10:44 PM Ethernet adapter Local Area Connection 3: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller Physical Address. . . . . . . . . : 00-18-8B-59-FC-58 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 10:53:49 PM Lease Expires . . . . . . . . . . : Monday, May 10, 2010 10:53:49 PM thanks again -- wiseguy |
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Connects to router, but not to internet (I have tried EVERYTHING!help!)
wiseguy wrote:
Ok guys, to start things off I recently moved so I had to change from using a wired connection to a wireless connection. I bought a Netgear Wireless - N Router (WNR2000) and a Wireless-N 300 USB adapter. I'm running vista home premium x64 SP2. Everytime I diagnose the problem, it gives me the "there may be a problem with your DNS configuration" or the "cannot communicate with primary dns server". I have tried everything of my power, and I have called my ISP and router company. Both were useless. I have tried manually setting my dns servers but it didn't work, and usually gives me the "cannot communicate.... primary server" junk. I would be very grateful if you guys could help. Here is my ipconfig : Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Windows\system32ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Keiths-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection 5: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : RangeMax Wireless-N USB Adapter WN111v Physical Address. . . . . . . . . : 00-26-F2-A5-F5-70 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 10:23:38 PM Lease Expires . . . . . . . . . . : Monday, May 10, 2010 10:23:38 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 I think your problem is here. Normally the DNS servers will be addresses given to you by your IP and will NOT be your router. You might be able to use the old address especially if you are with the same provider. NetBIOS over Tcpip. . . . . . . . : Enabled Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : USB Wireless 802.11 b/g Adaptor Physical Address. . . . . . . . . : 00-22-5F-75-3A-3E DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet Physical Address. . . . . . . . . : 00-21-97-CA-B9-E1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes *_I'm_gonna_post_the_ipconfig_on_the_computer_with _the_modem_just_in_case_it's_necessary_*. ok here it is : C:\Documents and Settings\johnipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : jimmy-6509eb19b Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : Yes WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Motorola SURFboard SB5100 USB Cable Modem Physical Address. . . . . . . . . : 00-0E-5C-75-22-B1 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 67.86.181.190 Subnet Mask . . . . . . . . . . . : 255.255.240.0 Default Gateway . . . . . . . . . : 67.86.176.1 DHCP Server . . . . . . . . . . . : 10.240.178.41 DNS Servers . . . . . . . . . . . : 167.206.251.129 167.206.251.130 Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 9:10:44 PM Lease Expires . . . . . . . . . . : Tuesday, May 11, 2010 9:10:44 PM Ethernet adapter Local Area Connection 3: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller Physical Address. . . . . . . . . : 00-18-8B-59-FC-58 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 10:53:49 PM Lease Expires . . . . . . . . . . : Monday, May 10, 2010 10:53:49 PM thanks again |
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Connects to router, but not to internet (I have tried EVERYTHING!help!)
wiseguy wrote:
Ok guys, to start things off I recently moved so I had to change from using a wired connection to a wireless connection. I bought a Netgear Wireless - N Router (WNR2000) and a Wireless-N 300 USB adapter. I'm running vista home premium x64 SP2. Everytime I diagnose the problem, it gives me the "there may be a problem with your DNS configuration" or the "cannot communicate with primary dns server". I have tried everything of my power, and I have called my ISP and router company. Both were useless. I have tried manually setting my dns servers but it didn't work, and usually gives me the "cannot communicate.... primary server" junk. I would be very grateful if you guys could help. Here is my ipconfig : Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Windows\system32ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Keiths-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection 5: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : RangeMax Wireless-N USB Adapter WN111v Physical Address. . . . . . . . . : 00-26-F2-A5-F5-70 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 10:23:38 PM Lease Expires . . . . . . . . . . : Monday, May 10, 2010 10:23:38 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 I think your problem is here. Normally the DNS servers will be addresses given to you by your IP and will NOT be your router. You might be able to use the old address especially if you are with the same provider. NetBIOS over Tcpip. . . . . . . . : Enabled Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : USB Wireless 802.11 b/g Adaptor Physical Address. . . . . . . . . : 00-22-5F-75-3A-3E DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet Physical Address. . . . . . . . . : 00-21-97-CA-B9-E1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes *_I'm_gonna_post_the_ipconfig_on_the_computer_with _the_modem_just_in_case_it's_necessary_*. ok here it is : C:\Documents and Settings\johnipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : jimmy-6509eb19b Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : Yes WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Motorola SURFboard SB5100 USB Cable Modem Physical Address. . . . . . . . . : 00-0E-5C-75-22-B1 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 67.86.181.190 Subnet Mask . . . . . . . . . . . : 255.255.240.0 Default Gateway . . . . . . . . . : 67.86.176.1 DHCP Server . . . . . . . . . . . : 10.240.178.41 DNS Servers . . . . . . . . . . . : 167.206.251.129 167.206.251.130 Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 9:10:44 PM Lease Expires . . . . . . . . . . : Tuesday, May 11, 2010 9:10:44 PM Ethernet adapter Local Area Connection 3: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller Physical Address. . . . . . . . . : 00-18-8B-59-FC-58 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 10:53:49 PM Lease Expires . . . . . . . . . . : Monday, May 10, 2010 10:53:49 PM thanks again |
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Connects to router, but not to internet (I have tried EVERYTHING! help!)
ok, I've got it solved. Someone on another message board helped me. Here is his instructions: Humm: Let's see if we can get this working with an ethernet connection. Tips on setting up broadband connection, courtesy of Johnwill You don't need any setup disk to configure a broadband router. Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements. • Turn off everything, the modem, router, computer. • Connect the modem to the router's WAN/Internet port. • Connect the computer to one of the router's LAN/Network ports. • Turn on the modem, wait for a steady connect light. • Turn on the router, wait for two minutes. • Boot the computer. When the computer is completely booted, let's see this. Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: NOTE: For the items below in red surrounded with , see comments below for the actual information content, they are value substitutions from the previous command output! In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key: IPCONFIG /ALL PING computer_IP_address PING default_gateway_address PING dns_servers PING 206.190.60.37 PING yahoo.com Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard. Paste the results in a message here. It looks to me from your ipconfigs that Jimmy is working hard plugged to the modem and Keith is wired up to the router,but the logical connection between the router and modem have not been made.Looks like maybe a plugging issue,but let's see if Keith can get a working ethernet connection first. -- wiseguy |
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Connects to router, but not to internet (I have tried EVERYTHING! help!)
ok, I've got it solved. Someone on another message board helped me. Here is his instructions: Humm: Let's see if we can get this working with an ethernet connection. Tips on setting up broadband connection, courtesy of Johnwill You don't need any setup disk to configure a broadband router. Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements. • Turn off everything, the modem, router, computer. • Connect the modem to the router's WAN/Internet port. • Connect the computer to one of the router's LAN/Network ports. • Turn on the modem, wait for a steady connect light. • Turn on the router, wait for two minutes. • Boot the computer. When the computer is completely booted, let's see this. Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: NOTE: For the items below in red surrounded with , see comments below for the actual information content, they are value substitutions from the previous command output! In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key: IPCONFIG /ALL PING computer_IP_address PING default_gateway_address PING dns_servers PING 206.190.60.37 PING yahoo.com Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard. Paste the results in a message here. It looks to me from your ipconfigs that Jimmy is working hard plugged to the modem and Keith is wired up to the router,but the logical connection between the router and modem have not been made.Looks like maybe a plugging issue,but let's see if Keith can get a working ethernet connection first. -- wiseguy |
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Connects to router, but not to internet (I have tried EVERYTHING! help!)
Welcome to the VistaForums! wiseguy The instructions you saw are close to what the ISP used here provided for adding on a router(hardwired/WiFI too) inline with the cable modem. You first have to shut everything off and patch the router in having used Cat #6 ethernet cables here. When first replugging the ac adapter in for the modem here and firing that up it re-established the ISP's IP address. Then you plug in or turn the power for router on to see that create a new private IP and act as if it was your pc. Once that is seen to and you start your system up you may need to go into the Control PanelNetwork section and work on the home group or setting it to home network if the connection isn't immediate. -- Night Hawk |
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Connects to router, but not to internet (I have tried EVERYTHING! help!)
Welcome to the VistaForums! wiseguy The instructions you saw are close to what the ISP used here provided for adding on a router(hardwired/WiFI too) inline with the cable modem. You first have to shut everything off and patch the router in having used Cat #6 ethernet cables here. When first replugging the ac adapter in for the modem here and firing that up it re-established the ISP's IP address. Then you plug in or turn the power for router on to see that create a new private IP and act as if it was your pc. Once that is seen to and you start your system up you may need to go into the Control PanelNetwork section and work on the home group or setting it to home network if the connection isn't immediate. -- Night Hawk |
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