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| Performance and Maintainance of Windows Vista A forum for performance and maintenance tasks in Windows Vista. (microsoft.public.windows.vista.performance_maintainance) |
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May 27th 10, 11:04 AM
posted to microsoft.public.windows.vista.general,microsoft.public.windows.vista.performance_maintenance
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Can't open files
A friend left a garbled message on my telephone answering machine asking me
for help but I don't use Vista or iTunes, so I'm hoping some kind soul on here can help. Basically any file he downloads (it may be a photo of his grandson sent as an email attachment in jpg format, or a program such as skype.exe, or a pdf document) cannot be opened. When double-clicked, any downloaded file opens up iTunes and presents the message "iTunes cannot open this file". I know it's not much to go on but his message recorded badly. I'll try to contact him and get more info but does anyone have any suggestions? TIA John 
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May 27th 10, 02:44 PM
posted to microsoft.public.windows.vista.general,microsoft.public.windows.vista.performance_maintenance
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Can't open files
Hi, John.
I've never used iTunes and haven't used Vista in year or two, but until someone offers a better idea, have him try this. Control Panel | Default Programs... See which extensions (such as .jpg and ..pdf) default to iTunes and change them to something else (like Windows Media Player) - or remove their defaults entirely so that clicking on them does nothing. When I download and install QuickTime, it always has the iTunes add-on checked as well. I must remember to uncheck that option before accepting the download. Let us know how this works out for your friend. Your feedback might help us help others with a similar problem. RC -- R. C. White, CPA San Marcos, TX Microsoft Windows MVP Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64) "John" wrote in message ... A friend left a garbled message on my telephone answering machine asking me for help but I don't use Vista or iTunes, so I'm hoping some kind soul on here can help. Basically any file he downloads (it may be a photo of his grandson sent as an email attachment in jpg format, or a program such as skype.exe, or a pdf document) cannot be opened. When double-clicked, any downloaded file opens up iTunes and presents the message "iTunes cannot open this file". I know it's not much to go on but his message recorded badly. I'll try to contact him and get more info but does anyone have any suggestions? TIA John
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May 27th 10, 02:44 PM
posted to microsoft.public.windows.vista.general,microsoft.public.windows.vista.performance_maintenance
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Can't open files
Hi, John. I've never used iTunes and haven't used Vista in year or two, but until someone offers a better idea, have him try this. Control Panel | Default Programs... See which extensions (such as .jpg and ..pdf) default to iTunes and change them to something else (like Windows Media Player) - or remove their defaults entirely so that clicking on them does nothing. When I download and install QuickTime, it always has the iTunes add-on checked as well. I must remember to uncheck that option before accepting the download. Let us know how this works out for your friend. Your feedback might help us help others with a similar problem. RC -- R. C. White, CPA San Marcos, TX Microsoft Windows MVP Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64) "John" wrote in message ... A friend left a garbled message on my telephone answering machine asking me for help but I don't use Vista or iTunes, so I'm hoping some kind soul on here can help. Basically any file he downloads (it may be a photo of his grandson sent as an email attachment in jpg format, or a program such as skype.exe, or a pdf document) cannot be opened. When double-clicked, any downloaded file opens up iTunes and presents the message "iTunes cannot open this file". I know it's not much to go on but his message recorded badly. I'll try to contact him and get more info but does anyone have any suggestions? TIA John
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May 27th 10, 03:28 PM
posted to microsoft.public.windows.vista.general,microsoft.public.windows.vista.performance_maintenance
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Can't open files
Thanks for the help R. C., I'll phone him tonight and we'll see how we get
on with that. Cheers John R. C. White wrote: Hi, John. I've never used iTunes and haven't used Vista in year or two, but until someone offers a better idea, have him try this. Control Panel | Default Programs... See which extensions (such as .jpg and .pdf) default to iTunes and change them to something else (like Windows Media Player) - or remove their defaults entirely so that clicking on them does nothing. When I download and install QuickTime, it always has the iTunes add-on checked as well. I must remember to uncheck that option before accepting the download. Let us know how this works out for your friend. Your feedback might help us help others with a similar problem. RC "John" wrote in message ... A friend left a garbled message on my telephone answering machine asking me for help but I don't use Vista or iTunes, so I'm hoping some kind soul on here can help. Basically any file he downloads (it may be a photo of his grandson sent as an email attachment in jpg format, or a program such as skype.exe, or a pdf document) cannot be opened. When double-clicked, any downloaded file opens up iTunes and presents the message "iTunes cannot open this file". I know it's not much to go on but his message recorded badly. I'll try to contact him and get more info but does anyone have any suggestions? TIA John
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May 27th 10, 03:28 PM
posted to microsoft.public.windows.vista.general,microsoft.public.windows.vista.performance_maintenance
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Can't open files
Thanks for the help R. C., I'll phone him tonight and we'll see how we get
on with that. Cheers John R. C. White wrote: Hi, John. I've never used iTunes and haven't used Vista in year or two, but until someone offers a better idea, have him try this. Control Panel | Default Programs... See which extensions (such as .jpg and .pdf) default to iTunes and change them to something else (like Windows Media Player) - or remove their defaults entirely so that clicking on them does nothing. When I download and install QuickTime, it always has the iTunes add-on checked as well. I must remember to uncheck that option before accepting the download. Let us know how this works out for your friend. Your feedback might help us help others with a similar problem. RC "John" wrote in message ... A friend left a garbled message on my telephone answering machine asking me for help but I don't use Vista or iTunes, so I'm hoping some kind soul on here can help. Basically any file he downloads (it may be a photo of his grandson sent as an email attachment in jpg format, or a program such as skype.exe, or a pdf document) cannot be opened. When double-clicked, any downloaded file opens up iTunes and presents the message "iTunes cannot open this file". I know it's not much to go on but his message recorded badly. I'll try to contact him and get more info but does anyone have any suggestions? TIA John
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