Hi Everyone,I just recently re-installed vista onto my brother's computer. He is not computer savvy so he asked me to do it (the computer person of the family).So I first downloaded this program called ProduKey to get his product key for his computer. The reason I did this b/c I tried using my vista disc to re-install his OS and his product key ON THE BOTTOM OF HIS LAPTOP is supposedly invalid.Anyways, I re-installed his OS. Got all of his drivers. Tried to enter the product key that I got from his computer before I did the re-install and I get an error stating that the evaluation failed. So my mindset is...lets call M$ and get some help. Well they tell us that it is gateway's problem that they suspended his product key. So I call gateway, and they state that we have to deal with M$'s licensing department. I call the dept. and they say that I must call gateway to get a new product key. After that phone call, gateway tells me that they can not re-issue us a new product but M$ can. So immediately I am ****ed and at the point where I wanna say screw you both I'll just get a crack but I am trying to be a good customer and sort this out.So I have come to you guys to help me.Here is some basic info.Computer: Gateway MD7818u and came pre-installedOS: Vista Home PremiumDisc: Was issued to me when I bought my HP dv9000I have 2 product keys, one I received from a program that showed his product key and the product key he has on the bottom of his laptop.I would try phone activation but it does not give me that option. The options I have when I go to activate his vista OS is: Buy a new product key online (which this just sends me through the genuine windows validation -- which was validated), type a different product key, or let microsoft find a solution (which is pointless b/c their solution is: I should call gateway)What can I do?


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