A friend who has Windows XP Home running on his machine has had several
problems in the past week with lockups and not shutting down. He has run
Chkdsk and no errors were found. He ran his virus checker ( Avast ) and
again no errors were found. He used the Restore program and successfully
restored his computer which resulted in the lockups while running from
occurring again, but his computer will now not shutdown. He reverts to
shutting it down manually, which I explained can cause more problems.
I told him he should have tried the safe mode option to restart in the last
good configuration first but at that point he had already used Restore. I
have e-mailed him the Microsoft article:
http://support.microsoft.com/default.aspx/kb/308029.
Is there any other things he could try?
I will attempt to try and help him today and any constructive instruction
would be appreciated.