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General Vista Help and Support The general Windows Vista discussion forum, for topics not covered elsewhere. (microsoft.public.windows.vista.general) |
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Problem with Windows Update
Hi,
I have just dug my old portable (runs Windows Vista and cannot be upgraded to Windows 7) to use when needed but have found it will no longer run Windows Updates and that my Antivirus wouldn't check for updates as well. I have checked that there is a working internet connection (by loading various web pages in Internet Explorer) and that Update Automatically is turned on in the Control Panel. The returned error message when trying to get an upload for Windows is: "Windows Update cannot currently check for updates, because the service is not running" Any ideas Thanks Graham |
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Problem with Windows Update
Graham Naylor wrote:
I have just dug my old portable (runs Windows Vista and cannot be upgraded to Windows 7) to use when needed but have found it will no longer run Windows Updates and that my Antivirus wouldn't check for updates as well. I have checked that there is a working internet connection (by loading various web pages in Internet Explorer) and that Update Automatically is turned on in the Control Panel. The returned error message when trying to get an upload for Windows is: "Windows Update cannot currently check for updates, because the service is not running" Go into Services (run services.msc) and check the startup mode of the following services: BITS (Background Intelligent Transfer Service) RPC (Remote Procedure Call) WU (Windows Update) Both should be set to Manual startup mode. That means they run when a caller process requests them. The WU service might be set to Automatic (Delayed) which means it runs (but won't stay running) on Windows startup but with an added delay before it runs. If you look at the Dependencies tab of both BITS and WU, you'll notice they require using the RPC service which should be set to Automatic startup mode. Also disable your old and out-of-date anti-virus software, and any other security software installed on your laptop as it could be inteferring with the update process. Have you yet FULLY powered down your laptop and restarted it? I don't mean going into sleep mode. I don't mean going into hibernate mode. I mean shutting down Windows and powering down the computer. "Laptop" gives absolutely no details regarding brand and model of your laptop. Below is a Youtube video on how one guy fixed this problem; however, I can't see how it was working before and then failed since the old driver was working before. https://www.youtube.com/watch?v=yFa-qBAmQiM I think what really happened is the install stepped on something screwed up so the effect was WU started working again. Sometimes folks get updates but they do not perform a reboot of the computer because they are not told it is necessary. I always reboot after getting Windows updates. That is because the set of files is in a limbo state. There may be files that don't match on version so they won't work well together. Features were added, removed, or changed but there are still files to get replaced that rely on the old functionality. Often an update requires replacing files but some are in use which means they are locked. The replace won't happen until after a reboot. If you leave Windows Update configured to automatically install updates, you are letting someone ELSE modify the state of your computer and you won't know if they left it in a usable or reliable state. Windows updates should be something you disable, and then enable when you are prepared (have set aside time to first save a backup image, do the updates, and reboot your computer perhaps twice). Sometimes the problem is with the software catalog. Windows keeps tracks of what has been updated by using a local catalog. If it gets corrupt, it may not update properly. If the catalog is missing, Windows will rebuild it so it is not critical that it exist. You can either rename or delete (what you can) the C:\Windows\SoftwareDistribution folder. You need to stop the WU service before renaming or deleting the catalog folder. You can run "net stop wuauserv" or use services.msc to stop the WU service, delete the catalog folder, and then restart the WU service ("net start wuauserv" or use services.msc). With a missing catalog, the WU client will connect to the WU server and rebuild the catalog. I've had to do this when, for example, Windows updates never progressed. It could be days and yet 0% got download of the selected updates (I never allow all but review each and select which ones to allow for install, especially with Microsoft trying to turn Win Vista/7 into an adware platform for Win10). Here's an article about deleting the existing software catalog: http://ccm.net/faq/2471-how-to-purge...s-update-cache I have seen when hardware updates caused problems on booting Windows. Sometimes what works is to boot into Windows' safe mode first and then reboot into Windows' normal mode. |
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Problem with Windows Update
Hi,
Problem sort of over, I switched the portable on this morning to try and fix the problem only for it to frazzle itself in a cloud of blue smoke! That's the end of that then, lucky it was only was only for occasional use. Thanks anyway Graham "VanguardLH" wrote in message ... Graham Naylor wrote: I have just dug my old portable (runs Windows Vista and cannot be upgraded to Windows 7) to use when needed but have found it will no longer run Windows Updates and that my Antivirus wouldn't check for updates as well. I have checked that there is a working internet connection (by loading various web pages in Internet Explorer) and that Update Automatically is turned on in the Control Panel. The returned error message when trying to get an upload for Windows is: "Windows Update cannot currently check for updates, because the service is not running" Go into Services (run services.msc) and check the startup mode of the following services: BITS (Background Intelligent Transfer Service) RPC (Remote Procedure Call) WU (Windows Update) Both should be set to Manual startup mode. That means they run when a caller process requests them. The WU service might be set to Automatic (Delayed) which means it runs (but won't stay running) on Windows startup but with an added delay before it runs. If you look at the Dependencies tab of both BITS and WU, you'll notice they require using the RPC service which should be set to Automatic startup mode. Also disable your old and out-of-date anti-virus software, and any other security software installed on your laptop as it could be inteferring with the update process. Have you yet FULLY powered down your laptop and restarted it? I don't mean going into sleep mode. I don't mean going into hibernate mode. I mean shutting down Windows and powering down the computer. "Laptop" gives absolutely no details regarding brand and model of your laptop. Below is a Youtube video on how one guy fixed this problem; however, I can't see how it was working before and then failed since the old driver was working before. https://www.youtube.com/watch?v=yFa-qBAmQiM I think what really happened is the install stepped on something screwed up so the effect was WU started working again. Sometimes folks get updates but they do not perform a reboot of the computer because they are not told it is necessary. I always reboot after getting Windows updates. That is because the set of files is in a limbo state. There may be files that don't match on version so they won't work well together. Features were added, removed, or changed but there are still files to get replaced that rely on the old functionality. Often an update requires replacing files but some are in use which means they are locked. The replace won't happen until after a reboot. If you leave Windows Update configured to automatically install updates, you are letting someone ELSE modify the state of your computer and you won't know if they left it in a usable or reliable state. Windows updates should be something you disable, and then enable when you are prepared (have set aside time to first save a backup image, do the updates, and reboot your computer perhaps twice). Sometimes the problem is with the software catalog. Windows keeps tracks of what has been updated by using a local catalog. If it gets corrupt, it may not update properly. If the catalog is missing, Windows will rebuild it so it is not critical that it exist. You can either rename or delete (what you can) the C:\Windows\SoftwareDistribution folder. You need to stop the WU service before renaming or deleting the catalog folder. You can run "net stop wuauserv" or use services.msc to stop the WU service, delete the catalog folder, and then restart the WU service ("net start wuauserv" or use services.msc). With a missing catalog, the WU client will connect to the WU server and rebuild the catalog. I've had to do this when, for example, Windows updates never progressed. It could be days and yet 0% got download of the selected updates (I never allow all but review each and select which ones to allow for install, especially with Microsoft trying to turn Win Vista/7 into an adware platform for Win10). Here's an article about deleting the existing software catalog: http://ccm.net/faq/2471-how-to-purge...s-update-cache I have seen when hardware updates caused problems on booting Windows. Sometimes what works is to boot into Windows' safe mode first and then reboot into Windows' normal mode. |
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