Hi,
new machine with Vista pre-installed. IE7 not connecting to Internet. If I
"make new internet connection" it informs me it is already connected, so I
don't proceed. Ping to outside world works, network connection has
automatically found ip address etc. Not my machine so I don't know what extra
set up for internet occured before problem given to me. Nothing complicated,
just the computer, the modem, and an ethernet cable.
The only network connection visible in Vista is "Network Connection 2".
Seems to spend a lot of time in "limited connection" before deciding to fully
connect. Seems to revert to limited connection when IE7 attempts to connect,
but that effect is a bit inconsistent.
My recollection of XP is that when network connections are deleted they
don't entirely disappear. Is there somewhere in Vista to look for a possible
"Network Connection 1"? How would I get rid of it or connection 2 if I found
one?
thanks

posting the result of ipconfig /all here may help.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"JulianL" wrote in message ...
Hi,
new machine with Vista pre-installed. IE7 not connecting to Internet. If I
"make new internet connection" it informs me it is already connected, so I
don't proceed. Ping to outside world works, network connection has
automatically found ip address etc. Not my machine so I don't know what extra
set up for internet occured before problem given to me. Nothing complicated,
just the computer, the modem, and an ethernet cable.
The only network connection visible in Vista is "Network Connection 2".
Seems to spend a lot of time in "limited connection" before deciding to fully
connect. Seems to revert to limited connection when IE7 attempts to connect,
but that effect is a bit inconsistent.
My recollection of XP is that when network connections are deleted they
don't entirely disappear. Is there somewhere in Vista to look for a possible
"Network Connection 1"? How would I get rid of it or connection 2 if I found
one?
thanks

Robert, thanks for taking an interest, long time since I had to use ipconfig.
It did show me that the connection was automatically picking up ip address,
gateway and DNS servers from the modem.

I managed to find a workaround but got too bound up in problem solving to
keep a copy of ipconfig.

Here's the rest of the story.

The modem worked with XP on my laptop.

The eventual workaround was to restore Vista to "out of the box"., reset the
modem to factory settings, turn on NAT on the modem, then assign a fixed ip
address and DNS servers to the Vista connection. I'm slow so it took about 5
hours one step at a time.

I suspect the root cause of the problem may be an ISP specific modification
to the modem firmware intended to limit the number of PCs which could be
connected (D-Link DSL-302G modem from a major Australian ISP). OK with XP not
with Vista.

The work around was sufficient to keep my neighbour happy (only one PC) so I
didn't try replacing the modem firmware with manufacturer's original and
trying "obtain an ip address automatically" again.

If my diagnosis is correct then there may soon be a lot of frustrated people
in Australia as the modems were reasonably popular here.

If you are interested in confirming the diagnosis from the Vista end I have
to visit the (neighbour's) machine again in a couple of days and can grab a
copy of ipconfig in "not working mode", otherwise I'll call it a minor
personal victory for methodical problem solving,

Julian

"Robert L [MVP - Networking]" wrote:

posting the result of ipconfig /all here may help.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"JulianL" wrote in message ...
Hi,
new machine with Vista pre-installed. IE7 not connecting to Internet. If I
"make new internet connection" it informs me it is already connected, so I
don't proceed. Ping to outside world works, network connection has
automatically found ip address etc. Not my machine so I don't know what extra
set up for internet occured before problem given to me. Nothing complicated,
just the computer, the modem, and an ethernet cable.
The only network connection visible in Vista is "Network Connection 2".
Seems to spend a lot of time in "limited connection" before deciding to fully
connect. Seems to revert to limited connection when IE7 attempts to connect,
but that effect is a bit inconsistent.
My recollection of XP is that when network connections are deleted they
don't entirely disappear. Is there somewhere in Vista to look for a possible
"Network Connection 1"? How would I get rid of it or connection 2 if I found
one?
thanks

On reflection, and with a bit more research, I suspect there'll probably be a
few fixes due for the new Vista tcp/ip stack, I'll keep my eyes open,

Julian

"JulianL" wrote:

Robert, thanks for taking an interest, long time since I had to use ipconfig.
It did show me that the connection was automatically picking up ip address,
gateway and DNS servers from the modem.

I managed to find a workaround but got too bound up in problem solving to
keep a copy of ipconfig.

Here's the rest of the story.

The modem worked with XP on my laptop.

The eventual workaround was to restore Vista to "out of the box"., reset the
modem to factory settings, turn on NAT on the modem, then assign a fixed ip
address and DNS servers to the Vista connection. I'm slow so it took about 5
hours one step at a time.

I suspect the root cause of the problem may be an ISP specific modification
to the modem firmware intended to limit the number of PCs which could be
connected (D-Link DSL-302G modem from a major Australian ISP). OK with XP not
with Vista.

The work around was sufficient to keep my neighbour happy (only one PC) so I
didn't try replacing the modem firmware with manufacturer's original and
trying "obtain an ip address automatically" again.

If my diagnosis is correct then there may soon be a lot of frustrated people
in Australia as the modems were reasonably popular here.

If you are interested in confirming the diagnosis from the Vista end I have
to visit the (neighbour's) machine again in a couple of days and can grab a
copy of ipconfig in "not working mode", otherwise I'll call it a minor
personal victory for methodical problem solving,

Julian

"Robert L [MVP - Networking]" wrote:

posting the result of ipconfig /all here may help.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"JulianL" wrote in message ...
Hi,
new machine with Vista pre-installed. IE7 not connecting to Internet. If I
"make new internet connection" it informs me it is already connected, so I
don't proceed. Ping to outside world works, network connection has
automatically found ip address etc. Not my machine so I don't know what extra
set up for internet occured before problem given to me. Nothing complicated,
just the computer, the modem, and an ethernet cable.
The only network connection visible in Vista is "Network Connection 2".
Seems to spend a lot of time in "limited connection" before deciding to fully
connect. Seems to revert to limited connection when IE7 attempts to connect,
but that effect is a bit inconsistent.
My recollection of XP is that when network connections are deleted they
don't entirely disappear. Is there somewhere in Vista to look for a possible
"Network Connection 1"? How would I get rid of it or connection 2 if I found
one?
thanks