KB931768 problem - ***solved***
"Mellowed" wrote in message
news:6Rj2i.37970$145.33188@trnddc02...
"Richard Urban" wrote in message
...
I had posted in a couple of various threads that I was also affected by
this update (KB931768) under both Vista and Windows XP. Under Vista,
Windows Mail had become so slow as to be almost impossible to use.
Clicking on a post in the news groups took about 2-4 seconds to show the
text in the bottom. Replying to a post also took about 2-4 seconds to
bring us a usable reply window. Shutting down Windows Mail took the same
2-4 seconds.
I also stated that I thought it was a program interaction. It took me six
days to rebuild my system, installing each program I normally use,
rebooting and then testing Windows Mail. I was creating an image of my
system after every successful program install so I could go back easily
when I found a problem. All it took was loads of time and testing.
About 2 hours ago I finally found the culprit!
Hint! Raise your hand if you have Spybot Search and Destroy installed.
I had been using Spybot Search and Destroy for about 4 years now. I
installed it under Vista and, because it seemed to work OK, I left it in
place. Well, we all know that Spybot S&D was **not** designed for Vista.
It just happened to work.
Unfortunately, it's short comings showed up after the install of KB931768
I installed Spybot S&D - and did not choose to run through the initial
wizard immediately. I closed down Spybot S&D and tested Windows Mail.
Everything was fine. After a reboot everything was still fine. I then ran
through the wizard and retrieved all the available updates for Spybot
S&D. I again tested Windows Mail and found it to work as it previously
had (no discernible problems or slow downs).
I then chose to ***immunize*** within Spybot, which you have to do to
apply the updates for the program.
I again started Windows Mail.
*****BANG***** *****BOOM***** *****BAM*****
Windows Mail had been broken!
Every adverse condition that I listed above was back in all their glory!
Now, here is the unfortunate part that is going to cause countless
thousands of people a bunch of grief. Uninstalling Spybot Search and
Destroy (even with a reboot) ***DOES NOT*** eliminate the problem and
take you back to where you were previously. Uninstalling and then using
System Restore may - if you have just installed Spybot S&D and made no
changes to your system since. I doubt if too many people would fall into
this category.
Even scouring the file system and deleting all remnants left from the
install does nothing. Spybot must place, or alter, a registry entry
somewhere that is not touched by the uninstall process. You will have to
rebuild your system from scratch and resist the temptation to install
Spybot Search and Destroy.
I have not yet tested to see if this also solves the alternate placement
problem for the Temporary Internet File Folder but I will be testing for
that as soon as I place this post in the suitable newsgroups. I will also
be testing for this under Windows XP when I recover from the total
exhaustion I have been working under for the past 24 hours. (-:
--
Regards,
Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)
Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
Richard,
In Spybot, under Immunize there is an 'undo' button. I just clicked on
the 'undo' button and it removed 17000+ immunization points.
And, it seemed to work.
Have tried that this morning. And certainly has got things back to normal.
Will be interested to see if it causes any other problems.
Bill
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