What are the shortcuts to?

steve

"Dvincent29" wrote in message
...
Can someone please help me? I did everything in this post and my email is
working again BUT everytime I open Windows Mail I get 5 shortcuts on my
desktop. WHY??? It is driving me crazy!

"Steve Cochran" wrote:

For some you have to delete both copies of the msmessagestore file.
There's
one in the backup\new folder also.

Or just move everything somewhere else as others are doing. Again, its a
sledgehammer approach.

steve

"Gary VanderMolen" wrote in message
...
Deleting the WindowsMail.MSMessageStore file did not fix the problem
for
me. Also, you haven't fixed the root cause, so the
same problem will likely reoccur.

Gary VanderMolen


"WDMIA" wrote in message
...
I spent most of today with the same problem - a message stuck in my
Outbox. Same Error Messages. After reading all of the posts about the
problem, my eyes were blurry. Here's what I did and it worked - so far:

Turn off Scan Emails in Virus program.

Close Windows Email.

Open Task Manager, Processess Tab: End Process for WinMail.exe.
Applications Tab: if Windows Mail is running - End Task. Go to Start,
All
Programs, Accessories, Windows Explorer, Computer, Local Disk (C),
Users,
Your name (or whatever you called yourself), AppData, Local,
Microsoft,
Windows Mail.

Copy the whole Windows Mail Folder to a disc or another location (in
case
this doesn't work for you and you need to recover it). You may want to
rename it Windows Mail2.

Go back to the original Windows Mail Folder (see above) and locate the
file named
WindowsMail.MSMessageStore. Delete only this file.

Close all windows. Restart computer. Open Windows Mail. (I open mine
in
IE7 - Read Mail.)

This worked for me. The message was finally gone from the Outbox and
all
of my folders and messages were still there. I did not have to do
anything with the copy of Windows Mail that I had saved on disk. I'm
not
sure if what I did worked or if I was just lucky. Hope this helps.

Hi Steve, Thanks so much for your advice. I'm sorry to be so ignorant, but
how do I create a directory? Is that different from a new folder under
Documents?

I did create a new folder, but then I think I had the same problem as Nat in
that I was unable to move the Windows Mail folder because I was told that
this folder is open elsewhere. When I press ctrl-shft-esc and then end task,
then windows mail disappears from the right window pane, and there is nothing
to move into the new folder.

I would SO appreciate any help you can give me on these problems!

--
delacorta


"Steve Cochran" wrote:

Create a directory under Documents and then try moving things to that
directory.

steve

"delacorta" wrote in message
...
Hi I was following your directions perfectly up until the point where I
was
to move the windows mail folder to the C drive. My computer would not let
me,
giving me the message "Destination folder access denied" and then inside
the
message box, "You need permission to perform this action." The only
options
I'm given are "try again," which doesn't work, and "cancel." What should I
do
here?
--
delacorta


"DGuess" wrote:

"Bernice" .(donotspam) wrote in message
...
I don't mean to be ignorant but I'm confused. Where do I move the whole
mail
folder to and are we talking about the entire WinMail folder or just
the
Outbox folder?


Apparently from what I've been seeing and getting requests in email,
blowing
it all away and letting it start over seems to be best. If you deleted
just
the Outbox, the back up database kicks into action and of course mixed
results.


When you say it will create a new store, what do you mean? And if I
have
moved my messages somewhere else, how do I open them and drag them into
WinMail? Through Windows Explorer? Sorry to be so uninformed about
this.


Windows Mail will create the new store and you can drag and drop the old
emails from Windows Explorer into Windows Mail. See the info below.



Windows Mail has a newer (to them) form of database. Each email is stored
separately.

Do the following:

1) Open Control Panel then select Folder Options.
a) click on the Views tab
b) Select "Show hidden files and folders"
c) Uncheck "Hide extensions for known file types"
d) click APPLY then OK.
e) Close Control Panel

2) From Windows Mail
a) Click on the Tools menu
b) click on Options
c) click on the Advanced tab
d) click the Maintenance button
e) click the Store Folders button.
f) make a note of the location of the message stores. It will be
something like:
C:\Users\account name\AppData\Local\Microsoft\Windows Mail
g) close Windows Mail

3) Open Windows Explorer

When it opens, you will see a small black triangle next to the user
account
name. Click it to collapse it.

For the following, the triangle will not appear till you put the mouse
over
the element in question.

Move the mouse to the "Computer" line. A triangle will appear, click on
it
to expand it.

You should see something like "Local Disk (C"

Click on the triangle to expand it.

Locate "Users" and click on the triangle next to it to expand it.

Locate username and click on the triangle next to it to expand it.

Locate "AppData" and click on the triangle next to it to expand it.

Locate "Local" and click on the triangle next to it to expand it.
Locate "Microsoft" and click on the triangle next to it to expand it.

Now, in the right window pane, locate Windows Mail.
Click on it.

In the left window pane, scroll upward till you see "Local Disk (C"

Now, in the right window pane, hold them left mouse button down on the
Windows Mail folder.
Drag it to the "Local Disk (C" and release the mouse button.
Select MOVE Here.......

Now, this may take a bit to get done, depending upon how much mail is
there.
Give it time.

Now, when it's done, create a new folder name Windows Mail to replace the
moved one in the
C:\Users\account name\AppData\Local\Microsoft folder.

Now start Windows Mail.
It will be empty but that's no biggie.

Create a couple of folders in Windows Mail and name them Old Mail, Old
Sent.
Click on the Old Mail folder to open it.


Resize Windows Mail so you can see both Windows Explorer and Windows
Mail.

In the Windows Mail folder you will see a Local Folders folder, click the
triangle to expand it.

Locate the Inbox folder.
In this folder you will see a lot of .eml files. These are the old
emails.
Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.

Do similar for Sent Items to the Old Sent folder.

Now, see if Windows Mail works for you.

Thankyou, thankyou, thankyou!!! Just had this 'issue' today, got very
frustrated and then came on here. I eventually found this thread and followed
your instructions, albeit in a roundabout way 'cos I messed them up at first.
But, they worked and mail is sending normally now - sooo relieved; my work
depends on them!

"DGuess" wrote:

"Bernice" .(donotspam) wrote in message
...
I don't mean to be ignorant but I'm confused. Where do I move the whole
mail
folder to and are we talking about the entire WinMail folder or just the
Outbox folder?


Apparently from what I've been seeing and getting requests in email, blowing
it all away and letting it start over seems to be best. If you deleted just
the Outbox, the back up database kicks into action and of course mixed
results.


When you say it will create a new store, what do you mean? And if I have
moved my messages somewhere else, how do I open them and drag them into
WinMail? Through Windows Explorer? Sorry to be so uninformed about this.


Windows Mail will create the new store and you can drag and drop the old
emails from Windows Explorer into Windows Mail. See the info below.



Windows Mail has a newer (to them) form of database. Each email is stored
separately.

Do the following:

1) Open Control Panel then select Folder Options.
a) click on the Views tab
b) Select "Show hidden files and folders"
c) Uncheck "Hide extensions for known file types"
d) click APPLY then OK.
e) Close Control Panel

2) From Windows Mail
a) Click on the Tools menu
b) click on Options
c) click on the Advanced tab
d) click the Maintenance button
e) click the Store Folders button.
f) make a note of the location of the message stores. It will be
something like:
C:\Users\account name\AppData\Local\Microsoft\Windows Mail
g) close Windows Mail

3) Open Windows Explorer

When it opens, you will see a small black triangle next to the user account
name. Click it to collapse it.

For the following, the triangle will not appear till you put the mouse over
the element in question.

Move the mouse to the "Computer" line. A triangle will appear, click on it
to expand it.

You should see something like "Local Disk (C"

Click on the triangle to expand it.

Locate "Users" and click on the triangle next to it to expand it.

Locate username and click on the triangle next to it to expand it.

Locate "AppData" and click on the triangle next to it to expand it.

Locate "Local" and click on the triangle next to it to expand it.
Locate "Microsoft" and click on the triangle next to it to expand it.

Now, in the right window pane, locate Windows Mail.
Click on it.

In the left window pane, scroll upward till you see "Local Disk (C"

Now, in the right window pane, hold them left mouse button down on the
Windows Mail folder.
Drag it to the "Local Disk (C" and release the mouse button.
Select MOVE Here.......

Now, this may take a bit to get done, depending upon how much mail is there.
Give it time.

Now, when it's done, create a new folder name Windows Mail to replace the
moved one in the
C:\Users\account name\AppData\Local\Microsoft folder.

Now start Windows Mail.
It will be empty but that's no biggie.

Create a couple of folders in Windows Mail and name them Old Mail, Old
Sent.
Click on the Old Mail folder to open it.


Resize Windows Mail so you can see both Windows Explorer and Windows Mail.

In the Windows Mail folder you will see a Local Folders folder, click the
triangle to expand it.

Locate the Inbox folder.
In this folder you will see a lot of .eml files. These are the old emails.
Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.

Do similar for Sent Items to the Old Sent folder.

Now, see if Windows Mail works for you.

Thank you so much Steve and D. Guess. You have both been lifesavers. I got my
e-mail to work today, finally!
--
delacorta


"delacorta" wrote:

Hi Steve, Thanks so much for your advice. I'm sorry to be so ignorant, but
how do I create a directory? Is that different from a new folder under
Documents?

I did create a new folder, but then I think I had the same problem as Nat in
that I was unable to move the Windows Mail folder because I was told that
this folder is open elsewhere. When I press ctrl-shft-esc and then end task,
then windows mail disappears from the right window pane, and there is nothing
to move into the new folder.

I would SO appreciate any help you can give me on these problems!

--
delacorta


"Steve Cochran" wrote:

Create a directory under Documents and then try moving things to that
directory.

steve

"delacorta" wrote in message
...
Hi I was following your directions perfectly up until the point where I
was
to move the windows mail folder to the C drive. My computer would not let
me,
giving me the message "Destination folder access denied" and then inside
the
message box, "You need permission to perform this action." The only
options
I'm given are "try again," which doesn't work, and "cancel." What should I
do
here?
--
delacorta


"DGuess" wrote:

"Bernice" .(donotspam) wrote in message
...
I don't mean to be ignorant but I'm confused. Where do I move the whole
mail
folder to and are we talking about the entire WinMail folder or just
the
Outbox folder?


Apparently from what I've been seeing and getting requests in email,
blowing
it all away and letting it start over seems to be best. If you deleted
just
the Outbox, the back up database kicks into action and of course mixed
results.


When you say it will create a new store, what do you mean? And if I
have
moved my messages somewhere else, how do I open them and drag them into
WinMail? Through Windows Explorer? Sorry to be so uninformed about
this.


Windows Mail will create the new store and you can drag and drop the old
emails from Windows Explorer into Windows Mail. See the info below.



Windows Mail has a newer (to them) form of database. Each email is stored
separately.

Do the following:

1) Open Control Panel then select Folder Options.
a) click on the Views tab
b) Select "Show hidden files and folders"
c) Uncheck "Hide extensions for known file types"
d) click APPLY then OK.
e) Close Control Panel

2) From Windows Mail
a) Click on the Tools menu
b) click on Options
c) click on the Advanced tab
d) click the Maintenance button
e) click the Store Folders button.
f) make a note of the location of the message stores. It will be
something like:
C:\Users\account name\AppData\Local\Microsoft\Windows Mail
g) close Windows Mail

3) Open Windows Explorer

When it opens, you will see a small black triangle next to the user
account
name. Click it to collapse it.

For the following, the triangle will not appear till you put the mouse
over
the element in question.

Move the mouse to the "Computer" line. A triangle will appear, click on
it
to expand it.

You should see something like "Local Disk (C"

Click on the triangle to expand it.

Locate "Users" and click on the triangle next to it to expand it.

Locate username and click on the triangle next to it to expand it.

Locate "AppData" and click on the triangle next to it to expand it.

Locate "Local" and click on the triangle next to it to expand it.
Locate "Microsoft" and click on the triangle next to it to expand it.

Now, in the right window pane, locate Windows Mail.
Click on it.

In the left window pane, scroll upward till you see "Local Disk (C"

Now, in the right window pane, hold them left mouse button down on the
Windows Mail folder.
Drag it to the "Local Disk (C" and release the mouse button.
Select MOVE Here.......

Now, this may take a bit to get done, depending upon how much mail is
there.
Give it time.

Now, when it's done, create a new folder name Windows Mail to replace the
moved one in the
C:\Users\account name\AppData\Local\Microsoft folder.

Now start Windows Mail.
It will be empty but that's no biggie.

Create a couple of folders in Windows Mail and name them Old Mail, Old
Sent.
Click on the Old Mail folder to open it.


Resize Windows Mail so you can see both Windows Explorer and Windows
Mail.

In the Windows Mail folder you will see a Local Folders folder, click the
triangle to expand it.

Locate the Inbox folder.
In this folder you will see a lot of .eml files. These are the old
emails.
Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.

Do similar for Sent Items to the Old Sent folder.

Now, see if Windows Mail works for you.

Glad you got it. Sorry I didn't get back sooner.

steve

"delacorta" wrote in message
...
Thank you so much Steve and D. Guess. You have both been lifesavers. I got
my
e-mail to work today, finally!
--
delacorta


"delacorta" wrote:

Hi Steve, Thanks so much for your advice. I'm sorry to be so ignorant,
but
how do I create a directory? Is that different from a new folder under
Documents?

I did create a new folder, but then I think I had the same problem as Nat
in
that I was unable to move the Windows Mail folder because I was told
that
this folder is open elsewhere. When I press ctrl-shft-esc and then end
task,
then windows mail disappears from the right window pane, and there is
nothing
to move into the new folder.

I would SO appreciate any help you can give me on these problems!

--
delacorta


"Steve Cochran" wrote:

Create a directory under Documents and then try moving things to that
directory.

steve

"delacorta" wrote in message
...
Hi I was following your directions perfectly up until the point where
I
was
to move the windows mail folder to the C drive. My computer would not
let
me,
giving me the message "Destination folder access denied" and then
inside
the
message box, "You need permission to perform this action." The only
options
I'm given are "try again," which doesn't work, and "cancel." What
should I
do
here?
--
delacorta


"DGuess" wrote:

"Bernice" .(donotspam) wrote in message
...
I don't mean to be ignorant but I'm confused. Where do I move the
whole
mail
folder to and are we talking about the entire WinMail folder or
just
the
Outbox folder?


Apparently from what I've been seeing and getting requests in email,
blowing
it all away and letting it start over seems to be best. If you
deleted
just
the Outbox, the back up database kicks into action and of course
mixed
results.


When you say it will create a new store, what do you mean? And if
I
have
moved my messages somewhere else, how do I open them and drag them
into
WinMail? Through Windows Explorer? Sorry to be so uninformed
about
this.


Windows Mail will create the new store and you can drag and drop the
old
emails from Windows Explorer into Windows Mail. See the info below.



Windows Mail has a newer (to them) form of database. Each email is
stored
separately.

Do the following:

1) Open Control Panel then select Folder Options.
a) click on the Views tab
b) Select "Show hidden files and folders"
c) Uncheck "Hide extensions for known file types"
d) click APPLY then OK.
e) Close Control Panel

2) From Windows Mail
a) Click on the Tools menu
b) click on Options
c) click on the Advanced tab
d) click the Maintenance button
e) click the Store Folders button.
f) make a note of the location of the message stores. It will be
something like:
C:\Users\account name\AppData\Local\Microsoft\Windows Mail
g) close Windows Mail

3) Open Windows Explorer

When it opens, you will see a small black triangle next to the user
account
name. Click it to collapse it.

For the following, the triangle will not appear till you put the
mouse
over
the element in question.

Move the mouse to the "Computer" line. A triangle will appear, click
on
it
to expand it.

You should see something like "Local Disk (C"

Click on the triangle to expand it.

Locate "Users" and click on the triangle next to it to expand it.

Locate username and click on the triangle next to it to expand
it.

Locate "AppData" and click on the triangle next to it to expand it.

Locate "Local" and click on the triangle next to it to expand it.
Locate "Microsoft" and click on the triangle next to it to expand
it.

Now, in the right window pane, locate Windows Mail.
Click on it.

In the left window pane, scroll upward till you see "Local Disk
(C"

Now, in the right window pane, hold them left mouse button down on
the
Windows Mail folder.
Drag it to the "Local Disk (C" and release the mouse button.
Select MOVE Here.......

Now, this may take a bit to get done, depending upon how much mail
is
there.
Give it time.

Now, when it's done, create a new folder name Windows Mail to
replace the
moved one in the
C:\Users\account name\AppData\Local\Microsoft folder.

Now start Windows Mail.
It will be empty but that's no biggie.

Create a couple of folders in Windows Mail and name them Old Mail,
Old
Sent.
Click on the Old Mail folder to open it.


Resize Windows Mail so you can see both Windows Explorer and Windows
Mail.

In the Windows Mail folder you will see a Local Folders folder,
click the
triangle to expand it.

Locate the Inbox folder.
In this folder you will see a lot of .eml files. These are the old
emails.
Drag and drop ONLY the .eml files to the Old Mail folder in Windows
Mail.

Do similar for Sent Items to the Old Sent folder.

Now, see if Windows Mail works for you.

Dear DGUESS,

THe same happened to my Outbox and I followed your very informative
instructions. However when I wen to my "Old inbox folder" on Windows
explorer ( after dragging all the folder to my C ) i couldn't find my
"lots of .eml in my INBOX .. all there was my " newly opened folder" -
"Old Mail" ... Can you please help me and let me know where can I find
my " old mail" please?
thank you


--
Aidananit
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See www.oehelp.com/backup.aspx for background on the message store in WinMail and www.oehelp.com/WMUTil/

steve

"Aidananit" wrote in message ...

Dear DGUESS,

THe same happened to my Outbox and I followed your very informative
instructions. However when I wen to my "Old inbox folder" on Windows
explorer ( after dragging all the folder to my C ) i couldn't find my
"lots of .eml in my INBOX .. all there was my " newly opened folder" -
"Old Mail" ... Can you please help me and let me know where can I find
my " old mail" please?
thank you


--
Aidananit
------------------------------------------------------------------------
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